7.5
SpotScore
Top 10 Salesforce Chat Alternatives 2026
Engage customers worldwide with AI-powered chat
Trusted by 2M+ software buyers annually.
Main Features
- Agent Scheduling
- Call Me Option
- Knowledge Database
- Offline Form
Pricing
Salesforce Chat offers custom pricing plan
Salesforce Chat is a Live Chat Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Salesforce Chat vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Salesforce Chat Current | Live Chat Software | Custom pricing | No reviews | ✗ No |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 Sparkcentral | Live Chat Software | Custom pricing | 4.5 ★ | ✗ No |
 Zendesk Chat | Live Chat Software | $19 | 4.4 ★ | ✓ Yes |
 WhosOn | Live Chat Software | $33 | 4.3 ★ | ✓ Yes |
 Acquire | Live Chat Software | Custom pricing | 4.3 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Salesforce Chat alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
ZoomInfo Chat offers custom pricing plan
8.6
SpotScore
Sparkcentral — 4.47★
Transform your customer service experience with Sparkcentral.
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What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read moreWhat reviewers like about Sparkcentral
- Multi-channel support
- High message volume handling
- Automated Message Distribution
Where Sparkcentral falls short
- Complex setup process
- Limited customization options
- Higher pricing tier
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Transfers
Pricing
Sparkcentral offers custom pricing plan
9.0
SpotScore
Zendesk Chat — from $19 · 4.39★
Boost customer engagement with real-time chat.
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What is Zendesk Chat?
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...
Read moreWhat reviewers like about Zendesk Chat
- Integrates well with other Zendesk products for customer support management.
- Easy to use interface, allowing for efficient communication and chat management.
- Real-time connection and communication with customers, facilitating prompt issue resolution.
Where Zendesk Chat falls short
- Some challenges with integration, especially when accessing CRM software behind firewalls.
- Lack of advanced capabilities like screen sharing for both agents and customers.
- Limited customization options in certain features like the rating system.
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.8
SpotScore
WhosOn — from $33 · 4.31★
Build strong connections with customers through advanced chat technology.
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What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...
Read moreWhat reviewers like about WhosOn
- Proactive visitor engagement
- Sentiment analysis
- Smart response suggestions
Where WhosOn falls short
- Limited customization options
- May lack advanced features
- Pricing can be high
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Free Trial available
Starts from $33/User/Month
9.2
SpotScore
Acquire — 4.31★
Streamline customer engagement and drive growth.
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What is Acquire?
. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...
Read moreWhat reviewers like about Acquire
- Easy to integrate with existing software, providing a consistent experience.
- Offers a range of features like live chat, co-browsing, and video capabilities to enhance customer support.
- Provides personalized customer experiences and feedback loop.
Where Acquire falls short
- Some users experienced sporadic bugs and glitches that require frequent attention.
- Lack of certain customizability options for tailor-made solutions according to specific needs.
- Limited sound notifications affecting real-time responsiveness.
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Acquire offers custom pricing plan
9.0
SpotScore
Respond.io — from $29 · 4.62★
Streamline your business messaging for faster results.
Add to compare
What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read moreWhat reviewers like about Respond.io
- Great customer support and follow-up service across all platforms.
- Multichannel customer service platform, excellent for organizing and providing customer service.
- Easy access and quick results, especially effective with WhatsApp integration.
Where Respond.io falls short
- Limited workspaces available, affecting scalability for some users.
- Some users find the platform pricey, though discounts are offered.
- Limited features for advanced customizations, like WhatsApp QR code.
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
Starts from $29/Month, also offers free forever plan
8.8
SpotScore
MyLiveChat — from $15 · 2.33★
Convert visitors into loyal customers with MyLiveChat.
Add to compare
What is MyLiveChat?
Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...
Read moreWhat reviewers like about MyLiveChat
- Fast messaging experience
- Unlimited chats
- Proactive support features
Where MyLiveChat falls short
- Limited integrations
- User interface can be complex
- Analytics features need improvement
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Free Trial available
Starts from $15/Month, also offers free forever plan
9.2
SpotScore
Userlike — from $90 · 4.47★
Empowering real-time chat for exceptional customer communication.
Add to compare
What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
Read moreWhat reviewers like about Userlike
- Simple and effective UI with many useful features that are easy to implement.
- Quick and efficient setup process with a wide range of available features.
- Easy memory retention of conversations for better customer service.
Where Userlike falls short
- Initial complexity for newcomers in activating and utilizing all features.
- Some features can be overwhelming due to the richness of options.
- Limited customization options in some areas like background templates.
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
Free Trial available
Starts from $90/Month when Billed Yearly, also offers free forever plan
9.5
SpotScore
Freshchat — from $15 · 4.45★
Upgrade your customer service with intelligent messaging.
Add to compare
What is Freshchat?
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
Read moreWhat reviewers like about Freshchat
- User-friendly interface for smooth customer interactions.
- Easy integration with CRM and other tools.
- Real-time chat assistance and omnichannel support.
Where Freshchat falls short
- Occasional glitches may disrupt the system flow.
- Limited marketplace for additional apps and connectors.
- Some users find the interface buggy and slow to refresh.
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.0
SpotScore
Formilla.com — from $23.99 · 4.5★
Maximize customer engagement and generate leads effortlessly.
Add to compare
What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read moreWhat reviewers like about Formilla.com
- Multi-language support
- Lead tracking
- Customizable themes
Where Formilla.com falls short
- Limited advanced features
- Basic analytics
- Integration challenges
Common Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $23.99/Month when Billed Yearly, also offers free forever plan
Salesforce Chat vs its closest competitors
Salesforce Chat competes with 10 other live chat software tools tracked on Spotsaas. The closest by feature overlap are ZoomInfo Chat, Sparkcentral and Zendesk Chat. Each is compared against Salesforce Chat on rating, pricing and feature coverage below.
Sites and apps like Salesforce Chat
Searches for "sites like Salesforce Chat" and "apps like Salesforce Chat" land on the same set of options as "Salesforce Chat alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What earned each Salesforce Chat alternative its spot
Integrates well with other Zendesk products for customer support management.
Watch for: Some challenges with integration, especially when accessing CRM software behind firewalls.
Proactive visitor engagement
Watch for: Limited customization options
Easy to integrate with existing software, providing a consistent experience.
Watch for: Some users experienced sporadic bugs and glitches that require frequent attention.
Great customer support and follow-up service across all platforms.
Watch for: Limited workspaces available, affecting scalability for some users.
Simple and effective UI with many useful features that are easy to implement.
Watch for: Initial complexity for newcomers in activating and utilizing all features.
User-friendly interface for smooth customer interactions.
Watch for: Occasional glitches may disrupt the system flow.
Why teams look for a Salesforce Chat alternative
If you're considering a Salesforce Chat alternative, you're probably running into one of these:
- Can be complex to set up
- Limited customization options
- Dependent on internet connectivity
- May require training for agents
Key things to look for in a Salesforce Chat alternative
Looking at the 10 live chat software alternatives through the data: 7 offer a free tier; and Respond.io is the highest rated at 4.62★ across 147 reviews.
How we rank, in short.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
