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7 Best Salesforce Chat Alternatives in 2026, Free Options Included

Explore 7 alternatives to Salesforce Chat, vetted by our editors with real user reviews, pricing, and feature comparisons.

The top free Salesforce Chat alternatives, at a glance

Quick answer

Want the short version? The top Salesforce Chat alternatives are Freshchat, Userlike and Zendesk Chat. Freshchat leads with a SpotScore of 9.5 and a 4.45★ rating. See the full comparison of all 7 on score, rating, and price below.

Maybe Salesforce Chat costs too much, misses a feature you need, or just feels clunky. Whatever the reason, these 7 live chat software free alternatives are the picks worth a closer look. We order them by SpotScore, a mix of verified user satisfaction and market presence, plus ratings and pricing. Use the table to compare at a glance, then dig into each below.

ProductSpotScoreRatingPricingBest for
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★☆ 4.45(630)Freefrom $15 /User/Monthteams of all sizes
UserlikeEmpowering real-time chat for exceptional customer communication.9.2★★★★☆ 4.47(462)Freefrom $90/moteams of all sizes
Zendesk ChatBoost customer engagement with real-time chat.9★★★★☆ 4.39(125)Freefrom $19 /User/Monthteams of all sizes
Formilla.comMaximize customer engagement and generate leads effortlessly.9★★★★★ 4.5(1)Freefrom $23.99/moteams of all sizes
WhosOnBuild strong connections with customers through advanced chat technology.8.8★★★★☆ 4.31(19)Freefrom $33 /User/Monthteams of all sizes
MyLiveChatConvert visitors into loyal customers with MyLiveChat.8.8★★☆☆☆ 2.33(6)Freefrom $15/moteams of all sizes
WhisbiBoost your sales with Whisbi - Your ultimate sales solution.8.5★★★★☆ 4.23(26)FreeFree Trial · Subscriptionteams of all sizes

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial

9.2

SpotScore

Userlike - Live Chat Software

Userlike

Empowering real-time chat for exceptional customer communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

462 verified reviews

Add to compare

What is Userlike?

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

Read more about Userlike
Free Trial·

Userlike offers custom pricing plan

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9.0

SpotScore

Zendesk Chat - Live Chat Software

Zendesk Chat

Boost customer engagement with real-time chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

125 verified reviews

Add to compare

What is Zendesk Chat?

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...

Read more about Zendesk Chat
Free Trial

9.0

SpotScore

Formilla.com - Live Chat Software

Formilla.com

Maximize customer engagement and generate leads effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

1 verified reviews

Add to compare

What is Formilla.com?

Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...

Read more about Formilla.com
Free Trial

8.8

SpotScore

WhosOn - Live Chat Software

WhosOn

Build strong connections with customers through advanced chat technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

19 verified reviews

Add to compare

What is WhosOn?

WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...

Read more about WhosOn
Free Trial

8.8

SpotScore

MyLiveChat - Live Chat Software

MyLiveChat

Convert visitors into loyal customers with MyLiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

2.3

6 verified reviews

Add to compare

What is MyLiveChat?

Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...

Read more about MyLiveChat
Free Trial

8.5

SpotScore

Whisbi - Live Chat Software

Whisbi

Boost your sales with Whisbi - Your ultimate sales solution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

26 verified reviews

Add to compare

What is Whisbi?

Whisbi is a powerful marketing platform that enables users to boost their sales without increasing their website traffic. By enhancing the quality of online leads, this cloud software offers features like conversational sales assistants, converter, and accelerator. It is designed to comply with ...

Read more about Whisbi
Free Trial

Salesforce Chat vs its closest competitors

Salesforce Chat competes with 7 other live chat software tools tracked on Spotsaas. The closest by feature overlap are Freshchat, Userlike and Zendesk Chat. Each is compared against Salesforce Chat on rating, pricing and feature coverage below.

Sites and apps like Salesforce Chat

Searches for "sites like Salesforce Chat" and "apps like Salesforce Chat" land on the same set of options as "Salesforce Chat alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

What earned each Salesforce Chat alternative its spot

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Userlike9.2Best for teams of all sizes

Simple and effective UI with many useful features that are easy to implement.

Watch for: Initial complexity for newcomers in activating and utilizing all features.

Zendesk Chat9Best for teams of all sizes

Integrates well with other Zendesk products for customer support management.

Watch for: Some challenges with integration, especially when accessing CRM software behind firewalls.

Formilla.com9Best for teams of all sizes

Multi-language support

Watch for: Limited advanced features

WhosOn8.8Best for teams of all sizes

Proactive visitor engagement

Watch for: Limited customization options

MyLiveChat8.8Best for teams of all sizes

Fast messaging experience

Watch for: Limited integrations

Whisbi8.5Best for teams of all sizes

Boosts sales without traffic increase

Watch for: Complex setup process

Why teams look for a Salesforce Chat alternative

If you're considering a Salesforce Chat alternative, you're probably running into one of these:

  • Can be complex to set up
  • Limited customization options
  • Dependent on internet connectivity
  • May require training for agents

Key things to look for in a Salesforce Chat alternative

Looking at the 7 live chat software free alternatives through the data: 7 offer a free tier; paid plans run $15–$90, with Freshchat the cheapest entry point; and Formilla.com is the highest rated at 4.5★ across 1 reviews.

How we rank, in short.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Salesforce Chat are Formilla.com (4.5★), Userlike (4.5★), Freshchat (4.5★). Compare all 7 alternatives side-by-side above.

When evaluating alternatives to Salesforce Chat, prioritize: Shortcut Messages, Offline Form, Knowledge Database, Call Me Option, Agent Scheduling, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Salesforce Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to narrow down your Salesforce Chat alternative

  • On a budget / just exploring: start with a free tier — Freshchat, Userlike and Zendesk Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: Formilla.com has the strongest star rating (4.5★) among the options with verified reviews.
  • Want the safest pick: Freshchat has the highest Spotsaas Score (9.5) in this list — a strong default if you're unsure.

Before you switch from Salesforce Chat

To replace Salesforce Chat smoothly, treat data first. Export it, confirm the new tool can import it, and check feature parity for the work you actually do. Pilot on a free tier before rolling out, and keep Salesforce Chat running until everything has moved over cleanly.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].