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6 Best Free Salesforce Chat Alternatives in 2026

Explore 6 alternatives to Salesforce Chat — vetted by our editors with real user reviews, pricing, and feature comparisons.

The top free Salesforce Chat alternatives, at a glance

Quick answer

Want the short version? The top Salesforce Chat alternatives are LiveAgent, LiveChat and Freshchat. LiveAgent leads with a SpotScore of 9.8 and a 4.7★ rating. See the full comparison of all 6 on score, rating, and price below.

Maybe Salesforce Chat costs too much, misses a feature you need, or just feels clunky. Whatever the reason, these 6 live chat software free alternatives are the picks worth a closer look. We order them by SpotScore, a mix of verified user satisfaction and market presence, plus ratings and pricing. Use the table to compare at a glance, then dig into each below.

ProductSpotScoreRatingPricingBest for
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.7(870)Freefrom $15 /User/Monthteams of all sizes
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★☆ 4.4(791)Freefrom $16 /User/Monthteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★★ 4.5(630)Freefrom $15 /User/Monthteams of all sizes
Zoho SalesIQRevolutionize your customer engagement.8.9★★★★☆ 4.4(283)Freefrom $7 /User/Monthteams of all sizes
MyLiveChatConvert visitors into loyal customers with MyLiveChat.8.8★★★☆☆ 2.6(6)Freefrom $15/moteams of all sizes
Let's ConnectConnect, convert, and succeed with real-time communication.8.2Not yet ratedFreefrom $275/moteams of all sizes

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

870 verified reviews

Add to compare

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Read more about LiveAgent
Free Trial

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

791 verified reviews

Add to compare

What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

LiveChat offers custom pricing plan

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9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial

8.9

SpotScore

Zoho SalesIQ

Zoho SalesIQ

Revolutionize your customer engagement.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

283 verified reviews

Add to compare

What is Zoho SalesIQ?

Zoho SalesIQ is a customer engagement platform combining live chat, chatbots, website visitor tracking, lead generation, and visitor analytics in a single dashboard. Businesses use it to engage website visitors in real time, automate chat responses, and capture lead information for sales ...

Read more about Zoho SalesIQ
Free TrialTry Free →

8.8

SpotScore

MyLiveChat - Live Chat Software

MyLiveChat

Convert visitors into loyal customers with MyLiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

2.6

6 verified reviews

Add to compare

What is MyLiveChat?

Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...

Read more about MyLiveChat
Free Trial

8.2

SpotScore

Let's Connect - Live Chat Software

Let's Connect

Connect, convert, and succeed with real-time communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Let's Connect?

Let’s Connect is the perfect solution for businesses who want to increase their customer conversions. Improve your engagement rate with real-time communication methods such as live chat, phone, and video calls. Maximize customer interest and make it easier to turn them into lifelong customers! ...

Read more about Let's Connect
Free Trial

What earned each Salesforce Chat alternative its spot

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Zoho SalesIQ8.9Best for teams of all sizes

Integrates with other Zoho products including CRM, Desk, and Campaigns.

Watch for: Limited advanced features and integrations compared to competitors like HubSpot or Salesforce.

MyLiveChat8.8Best for teams of all sizes

Fast messaging experience

Watch for: Limited integrations

Let's Connect8.2Best for teams of all sizes

Real-time communication

Watch for: Limited advanced features

Why teams look for a Salesforce Chat alternative

If you're considering a Salesforce Chat alternative, you're probably running into one of these:

  • Can be complex to set up
  • Limited customization options
  • Dependent on internet connectivity
  • May require training for agents

Key things to look for in a Salesforce Chat alternative

Looking at the 6 live chat software free alternatives through the data: 6 offer a free tier; paid plans run $7–$275, with Zoho SalesIQ the cheapest entry point; and LiveAgent is the highest rated at 4.7★ across 870 reviews.

How we rank, in short.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Salesforce Chat are LiveAgent (4.7★), Freshchat (4.5★), LiveChat (4.4★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to Salesforce Chat, prioritize: Shortcut Messages, Offline Form, Knowledge Database, Call Me Option, Agent Scheduling, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Salesforce Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to narrow down your Salesforce Chat alternative

  • On a budget / just exploring: start with a free tier — LiveAgent, LiveChat and Freshchat let you evaluate without paying upfront.
  • If real-user ratings matter most: LiveAgent has the strongest star rating (4.7★) among the options with verified reviews.
  • Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Before you switch from Salesforce Chat

To replace Salesforce Chat smoothly, treat data first. Export it, confirm the new tool can import it, and check feature parity for the work you actually do. Pilot on a free tier before rolling out, and keep Salesforce Chat running until everything has moved over cleanly.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].