7.5
SpotScore
Top 10 Salesforce Chat Alternatives 2026
Engage customers worldwide with AI-powered chat
Trusted by 2M+ software buyers annually.
Main Features
- Agent Scheduling
- Call Me Option
- Knowledge Database
- Offline Form
Pricing
Salesforce Chat offers custom pricing plan
Salesforce Chat is a Live Chat Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Salesforce Chat vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Salesforce Chat Current | Live Chat Software | Custom pricing | No reviews | ✗ No |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 Sparkcentral | Live Chat Software | Custom pricing | 4.5 ★ | ✗ No |
 Zendesk Chat | Live Chat Software | $19 | 4.4 ★ | ✓ Yes |
 WhosOn | Live Chat Software | $33 | 4.3 ★ | ✓ Yes |
 Acquire | Live Chat Software | Custom pricing | 4.3 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Salesforce Chat alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
ZoomInfo Chat offers custom pricing plan
8.6
SpotScore
Sparkcentral
Transform your customer service experience with Sparkcentral.
Add to compare
What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Transfers
Pricing
Sparkcentral offers custom pricing plan
9.0
SpotScore
Zendesk Chat
Boost customer engagement with real-time chat.
Add to compare
What is Zendesk Chat?
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.8
SpotScore
WhosOn
Build strong connections with customers through advanced chat technology.
Add to compare
What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Free Trial available
Starts from $33/User/Month
9.2
SpotScore
Acquire
Streamline customer engagement and drive growth.
Add to compare
What is Acquire?
. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Acquire offers custom pricing plan
9.0
SpotScore
Respond.io
Streamline your business messaging for faster results.
Add to compare
What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
Starts from $29/Month, also offers free forever plan
8.8
SpotScore
MyLiveChat
Convert visitors into loyal customers with MyLiveChat.
Add to compare
What is MyLiveChat?
Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 2 more
Unique Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 1 more
Pricing
Free Trial available
Starts from $15/Month, also offers free forever plan
9.2
SpotScore
Userlike
Empowering real-time chat for exceptional customer communication.
Add to compare
What is Userlike?
Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Co-Browsing
Pricing
Free Trial available
Starts from $90/Month when Billed Yearly, also offers free forever plan
9.5
SpotScore
Freshchat
Upgrade your customer service with intelligent messaging.
Add to compare
What is Freshchat?
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.0
SpotScore
Formilla.com
Maximize customer engagement and generate leads effortlessly.
Add to compare
What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read moreCommon Features
-
Shortcut Messages
-
Offline Form
-
Knowledge Database
+ 1 more
Unique Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 1 more
Pricing
Free Trial available
Starts from $23.99/Month when Billed Yearly, also offers free forever plan
Which Salesforce Chat Alternative Is Right for You?
- If you need a free or low-cost option: Zendesk Chat — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: Respond.io — holds the highest user rating (4.6★) among Salesforce Chat alternatives.
- If you want a mid-range option: Respond.io — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Salesforce Chat? Get the migration checklist
A step-by-step live chat software migration checklist so you can move off Salesforce Chat without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Salesforce Chat for Live Chat Software are Respond.io (4.6★), Formilla.com (4.5★), Sparkcentral (4.5★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Salesforce Chat, prioritize: Shortcut Messages, Offline Form, Knowledge Database, Call Me Option, Agent Scheduling, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Live Chat Software tools are Intercom, LiveChat, LiveAgent. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Salesforce Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].