ProProfs Chat vs Respond.io vs ZoomInfo Chat Comparison
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
Respond.io
Starting at $29 /Month
- Large Enterprises
- Medium Business
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales,…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Respond.io leads on user satisfaction with a 4.6-star rating across 117 reviews.
ProProfs Chat vs Respond.io vs ZoomInfo Chat — at a glance
| Feature | ProProfs Chat | Respond.io | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 | — |
| Reviews | 50 | 117 | — |
| Starting price | $10 /User/Month | $29 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between ProProfs Chat and Respond.io
- Pricing: ProProfs Chat starts at $10 /User/Month, while Respond.io starts at $29 /Month.
- Free trial: ProProfs Chat offers a free trial; Respond.io does not.
- Target audience: ProProfs Chat is built for Freelancers / Consultants and Large Enterprises, while Respond.io targets Large Enterprises and Medium Business.
- User satisfaction: Respond.io scores higher with a 4.6-star average.
- Deployment: ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Respond.io supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare ProProfs Chat vs Respond.io vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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ProProfs Chat, Respond.io vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ProProfs Chat typically suits Freelancers / Consultants and Large Enterprises. Respond.io tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. ... Read More about Respond.io | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 8.9/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
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How do ProProfs Chat, Respond.io and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ProProfs Chat, Respond.io and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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ProProfs Chat, Respond.io vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
ProProfs Chat, Respond.io vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
ProProfs Chat vs Respond.io User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 70 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 147 reviews, with consistently positive feedback. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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ProProfs Chat, Respond.io and ZoomInfo Chat Customers
Customers |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 |  Accenture  pwc  Bayer | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  8 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives to ProProfs Chat, Respond.io, ZoomInfo Chat
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Chat or Respond.io?
- Respond.io edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ProProfs Chat and Respond.io offer a free trial?
- ProProfs Chat offers a free trial. Respond.io does not.
- What is the starting price of ProProfs Chat vs Respond.io?
- ProProfs Chat starts at $10 /User/Month. Respond.io starts at $29 /Month.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, Freshchat, Respond.io, SnapEngage, FocalScope.
- What are the top alternatives to Respond.io?
- Top alternatives to Respond.io include ZoomInfo Chat, Userlike, WebGreeter, Comm100 Live Chat, RumbleTalk.