9.0
SpotScore
Kapture CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $15 / User / Month when Billed Yearly
Treebo
SOS Children's Village
FCM Travel Solutions
Transasia
WiproTrusted by teams including Treebo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Kapture CRM?
Kapture is a helpful customer relationship management (CRM) software application that helps you to manage your business. Kapture manages accounts, contacts, leads, and helps you to keep track of all things related to your business through collaboration features that sync seamlessly with your device.
Pricing
Starts from $15 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Kapture CRM Software Demo
Kapture CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Kapture CRM
- Use cases
- E-commerce, Retail, Hospitality
- Team types
- Sales Manager, Customer Support Manager
- Company size
- 50–500 Employees
Why teams choose Kapture CRM
User-friendly interface and intuitive design, making it accessible for all skill levels.
Excellent customer support and proactive assistance in resolving queries and technical issues.
Effective ticketing system facilitating faster query resolution and improved productivity.
Is Kapture CRM right for you?
What buyers should know before choosing Kapture CRM
Kapture CX has gained substantial recognition for its user-friendly design and robust functionality, making it a popular choice for businesses looking to streamline customer support and operational workflows. Its intuitive interface, ease of use, and ability to centralize multiple communication channels have been consistently praised by users, alongside features like detailed reporting, customizable dashboards, and efficient ticket management.
The software empowers teams to save time, enhance productivity, and deliver seamless customer service. Moreover, Kapture CX’s focus on automation and its adaptability across industries provide an edge, particularly for startups and small to medium enterprises aiming to scale efficiently.
However, a few users have noted occasional lags, a dated interface in need of an update, and limited support for advanced features like Apple Store integration or bulk ticket closures. While these issues rarely hinder performance significantly, addressing them could elevate the overall user experience.
Overall, Kapture CX is a highly reliable CRM tool that enhances customer satisfaction and operational efficiency, with minor areas for improvement that are well within its potential to address.
Kapture CRM pros and cons
- Kapture CRM pros
User-friendly interface and intuitive design, making it accessible for all skill levels.
Excellent customer support and proactive assistance in resolving queries and technical issues.
Effective ticketing system facilitating faster query resolution and improved productivity.
- Kapture CRM cons
Occasional lags and latency issues affecting system performance during peak usage.
Limited reporting and analytics access, such as only 30-day reports or lack of visual enhancements.
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What is the pricing of Kapture CRM?
Kapture CRM Pricing Plans
Special
Unlimited Tickets
Custom Dashboard
Omnichannel Ticketing
SLA Management
CSAT & Feedback Management
Show more +
Essential
Omnichannel Ticketing
Auto-assign Tickets
SLA Management
Data Import
Web Forms
Show more +
Professional
Includes features of Essential plan, plus
Custom API
Ecommerce Integrations
Reports & Analytics
Social Media Integrations
Show more +
Enterprise
Includes features of Professional plan, plus
Custom Reporting
Sandbox
IP Whitelisting
Dashboards
Show more +
Weighing your options?
Not sure if Kapture CRM fits your budget?
Kapture CRM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 47 reviews, with consistently positive feedback.
What buyers like
- Interface is accessible for users across all skill levels.
- Customer support proactively resolves queries and technical issues.
- Ticketing system speeds up query resolution and improves team productivity.
Common complaints
- Lags and latency issues affect system performance during peak usage.
- Reporting access is limited — for example, reports are restricted to 30-day windows without visual enhancements.
- Customer support response slows during high-demand periods.
Are you using Kapture CRM?
- See if Kapture CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Kapture CRM?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
Analytics (ROI Tracking) is a method of calculating the return on investment from a company's marketing expenditures. Return on marketing in…
Kapture CRM's Automated Routing directs incoming customer inquiries to the most appropriate agent or department based on predefined criteria…
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Marketers frequently use demographic information such as age, gender, residency, or region and a variety of other predetermined attributes t…
An organization creates and controls marketing and sales processes, people, policies, and platforms to offer goods and services indirectly t…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Kapture CRM's Customizable Branding lets businesses design the support portal to match their brand identity. Organizations can modify logos,…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
Drip emails are a sequence of automated emails sent to people who complete a specific action. You may specify the number of emails to send a…
Kapture CRM's Incident Management tracks and manages unexpected disruptions or service failures, allowing support teams to address and resol…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Kapture CRM's Known Issue Management allows support teams to document, track, and communicate updates on recurring or acknowledged problems.…
Landing pages are single-page websites designed to promote or advertise a marketing or ad campaign. Visitors " land " on a landing page afte…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
lead nurturing creates and reinforces relationships with customers, at every point of the sales funnel. A good lead nurturing plan concentra…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Kapture CRM's Live Chat feature lets customers and support agents communicate in real time, providing immediate assistance and improving cus…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Kapture CRM's Multi-Channel Communication brings support interactions from email, live chat, web forms, and social media into a unified dash…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Kapture CRM's Self Service Portal lets customers find solutions independently by accessing the knowledge base, submitting and tracking suppo…
Kapture CRM's Social Media Integration converts messages, comments, and mentions from Facebook, Twitter, and Instagram into support tickets.…
Kapture CRM's Surveys & Feedback feature collects customer opinions through post-interaction surveys, such as CSAT, NPS, or CES. Responses a…
Kapture CRM's Ticket Management system organizes customer inquiries into structured workflows, letting teams track, categorize, prioritize,…
Website visitor tracking is the practise of collecting, storing, and sharing information on visitors' activity on the internet by website ad…
Kapture CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Kapture CRM.
Certifications
Developer & data
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Why buyers keep looking beyond Kapture CRM
Some users have expressed the need for more advanced reporting and analytics features. While Kapture CRM provides basic reporting tools, businesses requiring in-depth data analysis and customizable reporting options may find these features lacking.
Although Kapture CRM offers integrations with various platforms, some users have reported difficulties in connecting with certain third-party applications. This limitation can hinder seamless data flow and automation between systems.
Feedback indicates that the user interface may not be as intuitive or modern as some competitors. Users have noted that the design could benefit from enhancements to improve navigation and overall user experience.
While Kapture CRM offers customization options, some users have found them to be limited, especially in lower-tier plans. This can restrict businesses from tailoring the platform to their specific needs without incurring additional costs.
There have been reports of slow response times from customer support, particularly during peak periods. Timely assistance is crucial for businesses, and delays in support can impact operations.
Some users have questioned the scalability of Kapture CRM for larger enterprises with complex needs. While it serves medium-sized businesses well, larger organizations may require more robust features and support.
Kapture CRM Customers
Treebo
SOS Children's Village
FCM Travel Solutions
Transasia
Wipro
Century
Kodak
TATA
Netmeds
Abhibus
Radisson
Sarovar
ACC
Prestige
Ford
Kapture CRM Support Options
Frequently Asked Questions About Kapture CRM
Common questions buyers ask before choosing Kapture CRM.
Kapture CRM is a CRM Software. Kapture CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Kapture CRM: Occasional lags and latency issues affecting system performance during peak usage.; Limited reporting and analytics access, such as only 30-day reports or lack of visual enhancements.; Minor delays in customer service support response during high-demand situations..
Some top alternatives to Kapture CRM includes Bigin by Zoho CRM, Creatio CRM, Zoho CRM Plus, ConvergeHub and Ivinex.
Kapture CRM offers Free Trial, Subscription pricing models
The starting price of Kapture CRM is $15/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].