8.4
SpotScore
Netsuite CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
Netsuite CRM offers custom pricing plan
OrangeTheory Fitness
DatabankTrusted by teams including OrangeTheory Fitness
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Netsuite CRM?
NetSuite CRM is an enterprise-grade CRM for mid-market and large companies already using or evaluating NetSuite's ERP suite. It connects sales pipeline, marketing automation, customer service, and order management in one system, eliminating data silos between front-office and back-office teams. The CRM's value is strongest when deployed alongside NetSuite ERP -- standalone buyers will find better-value options among dedicated CRM platforms.
Pricing
Netsuite CRM offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Netsuite CRM Software Demo
Netsuite CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Netsuite CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Netsuite CRM
Offers deep insights into customer behavior.
Seamless integration with other Netsuite products.
Robust reporting and analytics capabilities.
Is Netsuite CRM right for you?
What buyers should know before shortlisting Netsuite CRM
Netsuite CRM offers a robust platform for managing customer relationships with advanced insights and tools. Its integration capabilities make it suitable for businesses looking to enhance their sales and marketing efforts.
Netsuite CRM pros and cons
- Netsuite CRM pros
Offers deep insights into customer behavior.
Seamless integration with other Netsuite products.
Robust reporting and analytics capabilities.
- Netsuite CRM cons
Implementation may require dedicated resources.
Cost may be prohibitive for smaller businesses.
Ready to try it?
Get started with Netsuite CRM
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Netsuite CRM side-by-side with top CRM Software alternatives.
What is the pricing of Netsuite CRM?
Netsuite CRM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Netsuite CRM Pricing Plans
Weighing your options?
Not sure if Netsuite CRM fits your budget?
Netsuite CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 677 reviews, with clear strengths and a few common watchouts.
What buyers like
- Intelligent CRM insights
- Comprehensive sales tools
- Integrated marketing features
Common complaints
- Can be complex to set up
- Higher cost for small businesses
- Limited customization options
Are you using Netsuite CRM?
- See if Netsuite CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Netsuite CRM?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Netsuite CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Netsuite CRM.
Certifications
Developer & data
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Netsuite CRM Customers
OrangeTheory Fitness
Databank
Netsuite CRM Support Options
Frequently Asked Questions About Netsuite CRM
Common questions buyers ask before choosing Netsuite CRM.
Netsuite CRM is a CRM Software. Netsuite CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Buyers commonly note the following limitations of Netsuite CRM: Implementation may require dedicated resources.; Cost may be prohibitive for smaller businesses.; Learning curve for new users..
Some top alternatives to Netsuite CRM includes Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM and Salesforce Partner Relationship Management.
Netsuite CRM offers Quotation Based pricing model
The starting price is not disclosed by Netsuite CRM. You can visit Netsuite CRM pricing page to get the latest pricing.
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Ready to try it?
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].