Kapture CRM Reviews in July 2026: User Ratings, Pros & Cons

"very easy and smooth to control"

What do you like best about Kapture CX? the tool is very much easy to use and the very smooth the way it routing pages What do you dislike about Kapture CX? some times it lagged and slows down the process, other than this every thing is awesome Recommendations to others considering Kapture CX: no What problems is Kapture CX solving and how is that benefiting you? it resolves the customer issue via email and its the best way to approach the custoimer issues

"The experience is very good I woa very good uld strongly recommend my friend to use the software"

What do you like best about Kapture CX? The Kapture is very easy to use, it helps us to work easily. By Using Kapture, you can safe your more time What do you dislike about Kapture CX? There is nothing which can be negative part or we can say we dislike the software Everything is perfect What problems is Kapture CX solving and how is that benefiting you? Kapture helps us to do our work faster It helps to save out time

"Kapture CRM Review"

What do you like best about Kapture CX? It's fast and easy to use also it has the best interface to integrate with the data of the customer which makes it fast and reliable. What do you dislike about Kapture CX? It has back up issue and also latency while taking chats. What problems is Kapture CX solving and how is that benefiting you? It helps to make the business easy for chatting with the customers.

"Good CRM solution"

What do you like best about Kapture CX? Very simple, good reports, good support support What do you dislike about Kapture CX? none. Meet our requirements. support team is always ready to help. What problems is Kapture CX solving and how is that benefiting you? Kapture CRM has eased our day to day activity. Field sales data is seen . We are able to evaluate data

"Good"

What do you like best about Kapture CX? Tickets responding and resolvence if issue What do you dislike about Kapture CX? Nothing, everything is fine and working smoothly What problems is Kapture CX solving and how is that benefiting you? Reports escalations, and customer greivance

"Awesome"

What do you like best about Kapture CX? Resolvence of issue/query raised by customers What do you dislike about Kapture CX? Everything works good, had a good experience What problems is Kapture CX solving and how is that benefiting you? Grievance raised from customer

"Love kapture."

What do you like best about Kapture CX? It's amazing user interface is industry is awesome What do you dislike about Kapture CX? Leading the industry and kaptures what competitors cant. What problems is Kapture CX solving and how is that benefiting you? Every problem we had

"User-friendly"

What do you like best about Kapture CX? Dashboard features available i like the most. What do you dislike about Kapture CX? There is nothing to be dislike but I would love if there is few changes in the total ticket count What problems is Kapture CX solving and how is that benefiting you? Email, chat and call disposition

"Very good tool for the business use."

What do you like best about Kapture CX? Very good tool for customer support issues. What do you dislike about Kapture CX? Sometimes the tools lags which is fixed. What problems is Kapture CX solving and how is that benefiting you? Lagging is the only concern sometimes but the tool overall is really great.

"This kapture software is awesome and its fastest and most reliable is should say."

What do you like best about Kapture CX? It is very helpful in closing tickets and most reliable and stable. The customer support team is very proactive and supportive What do you dislike about Kapture CX? So far there is no negative experience.This software is working perfectly and very helpful for large corporate. What problems is Kapture CX solving and how is that benefiting you? It is helping in solving customer queries .