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9.0

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Kapture CRM - CRM Software

Kapture CRM Pricing Plans & Top Alternatives in 2026

Efficiently manage and grow your business with Kapture CRM.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Analytics (ROI Tracking)
  • Automated Routing
  • Call Logging

Pricing

  • Starts from $15/User/Month when Billed Yearly

  • Free Trial available

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Kapture CRM Pricing

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"User-friendly interface and intuitive design, making it accessible for all skill levels."

Free Trial

✓ Available

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Starting Price

$15 / /User/Month

when Billed Yearly

Pricing Model

Free TrialSubscription

No credit card required · Cancel anytime · Free trial included

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Kapture CRM Pricing Plans Explained

Special

Individuals & small teams
  • Unlimited Tickets

  • Custom Dashboard

  • Omnichannel Ticketing

  • SLA Management

  • CSAT & Feedback Management

  • Automated Ticket Routing

  • Employee Management

  • Social Media

Show more +

Enterprise

Large teams & enterprises
  • Includes features of Professional plan, plus

  • Custom Reporting

  • Sandbox

  • IP Whitelisting

  • Dashboards

  • Self-serve

  • Contacts Management

  • Customized Ticket Disposition

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Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Kapture CRM supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Kapture CRM's official website as of May 2026. For the latest pricing, visit their website.

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Why buyers keep looking beyond Kapture CRM

  • Some users have expressed the need for more advanced reporting and analytics features. While Kapture CRM provides basic reporting tools, businesses requiring in-depth data analysis and customizable reporting options may find these features lacking.

  • Although Kapture CRM offers integrations with various platforms, some users have reported difficulties in connecting with certain third-party applications. This limitation can hinder seamless data flow and automation between systems.

  • Feedback indicates that the user interface may not be as intuitive or modern as some competitors. Users have noted that the design could benefit from enhancements to improve navigation and overall user experience.

  • While Kapture CRM offers customization options, some users have found them to be limited, especially in lower-tier plans. This can restrict businesses from tailoring the platform to their specific needs without incurring additional costs.

  • There have been reports of slow response times from customer support, particularly during peak periods. Timely assistance is crucial for businesses, and delays in support can impact operations.

  • Some users have questioned the scalability of Kapture CRM for larger enterprises with complex needs. While it serves medium-sized businesses well, larger organizations may require more robust features and support.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Kapture CRM offers a free trial — no credit card required. You can test core features before committing to a paid plan. Start your free trial →

Kapture CRM offers Free Trial, Subscription pricing. Plans start from $15//User/Month. View all Kapture CRM pricing plans →

The starting price of Kapture CRM is $15/User/Month when Billed Yearly

Kapture CRM does not have a permanently free plan, but it does offer a free trial so you can evaluate the product before committing to a paid subscription.

Most subscription-based tools including Kapture CRM offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Kapture CRM's pricing page for exact savings.

Most SaaS products including Kapture CRM allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Kapture CRM's terms or contact their support team for details.

Kapture CRM offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features. See all plans to find the best fit.

Free pricing comparison

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Side-by-side pricing for the top CRM software tools so you can sanity-check Kapture CRM's cost before you buy.

  • Plan-by-plan price breakdown
  • Per-seat vs flat-rate at a glance
  • Hidden-cost and annual-discount notes

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Help & Contact

Kapture CRM Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationCoral Springs, Florida

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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