NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo
Last updated:

6 Free Freshdesk Messaging (Formerly Freshchat) Alternatives Ranked by Real Users (2026)

Explore 6 alternatives to Freshdesk Messaging (Formerly Freshchat) — vetted by our editors with real user reviews, pricing, and feature comparisons.

Best free Freshdesk Messaging (Formerly Freshchat) alternatives, ranked and compared

Quick answer

The quick answer: the best Freshdesk Messaging (Formerly Freshchat) alternatives are LiveAgent, LiveChat and Comm100 Live Chat. LiveAgent tops the list with a SpotScore of 9.8 and a 4.7★ rating. Compare all 6 on score, rating, and pricing below.

A tool that fits one team can frustrate another, so if Freshdesk Messaging (Formerly Freshchat) is frustrating yours, these 6 live chat software free alternatives are worth a look. We rank them by SpotScore, which combines verified user satisfaction with market presence, then ratings and pricing. The table gives a quick side-by-side; the sections below explain each pick.

ProductSpotScoreRatingPricingBest for
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.7(870)Freefrom $15 /User/Monthteams of all sizes
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★☆ 4.4(791)Freefrom $16 /User/Monthteams of all sizes
Comm100 Live ChatMaximize customer satisfaction with personalized interactions.9.3★★★★★ 4.5Freefrom $29 /User/Monthteams of all sizes
Zendesk ChatBoost customer engagement with real-time chat.9Not yet ratedFreefrom $19 /User/Monthteams of all sizes
DeskMozEngage, convert, and grow with DeskMoz.8.2★★★★★ 4.7(20)Freefrom $199/moteams of all sizes
TiledeskBoost your support capacity with AI chatbots.7.7Not yet ratedFreeFree Trial · Freemium · Subscription · Quotation Basedteams of all sizes

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

870 verified reviews

Add to compare

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Read more about LiveAgent
Free Trial

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

791 verified reviews

Add to compare

What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

LiveChat offers custom pricing plan

Spotsaas Ads

Want your product up here? Put it in front of buyers the moment they're comparing your category.

Reach in-market buyersRank above rivals2M+ buyers a year
Advertise your product

9.3

SpotScore

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

Add to compare

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Read more about Comm100 Live Chat
Free Trial·

Comm100 Live Chat offers custom pricing plan

9.0

SpotScore

Zendesk Chat - Live Chat Software

Zendesk Chat

Boost customer engagement with real-time chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Zendesk Chat?

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...

Read more about Zendesk Chat
Free Trial

8.2

SpotScore

DeskMoz - Live Chat Software

DeskMoz

Engage, convert, and grow with DeskMoz.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

20 verified reviews

Add to compare

What is DeskMoz?

Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...

Read more about DeskMoz
Free Trial

7.7

SpotScore

Tiledesk - Live Chat Software

Tiledesk

Boost your support capacity with AI chatbots.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Tiledesk?

Chatbot Design Studio is a platform that empowers anyone to create AI-powered chatbots and AI agents using drag-and-drop technology. With this platform, you can design AI agents, train them on your specific data, and let them independently handle customer inquiries. This results in achieving ...

Read more about Tiledesk
Free TrialTry Free →·

Tiledesk offers custom pricing plan

What each tool does well

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

Comm100 Live Chat9.3Best for teams of all sizes

AI-powered chatbox

Watch for: Complex setup process

Zendesk Chat9Best for teams of all sizes

Integrates well with other Zendesk products for customer support management.

Watch for: Some challenges with integration, especially when accessing CRM software behind firewalls.

DeskMoz8.2Best for teams of all sizes

24/7 support availability

Watch for: Limited customization options

Tiledesk7.7Best for teams of all sizes

AI-powered chatbot creation

Watch for: Steep learning curve for beginners

Why teams look for a Freshdesk Messaging (Formerly Freshchat) alternative

Here's what tends to push teams toward a Freshdesk Messaging (Formerly Freshchat) alternative:

  • Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
  • Depth of features and customizations can be complex for new users without adequate onboarding or guidance.

What makes a good Freshdesk Messaging (Formerly Freshchat) replacement

By the numbers, these 6 live chat software free alternatives shake out as follows: 6 offer a free tier; paid plans run $15–$199, with LiveAgent the cheapest entry point; and LiveAgent is the highest rated at 4.7★ across 870 reviews.

What drives the order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Freshdesk Messaging (Formerly Freshchat) are LiveAgent (4.7★), DeskMoz (4.7★), Comm100 Live Chat (4.5★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to Freshdesk Messaging (Formerly Freshchat), prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Freshdesk Messaging (Formerly Freshchat) starts from $19 /agent/month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Freshdesk Messaging (Formerly Freshchat) is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

The right Freshdesk Messaging (Formerly Freshchat) alternative for your situation

  • On a budget / just exploring: start with a free tier — LiveAgent, LiveChat and Comm100 Live Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: LiveAgent has the strongest star rating (4.7★) among the options with verified reviews.
  • Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

How to move on from Freshdesk Messaging (Formerly Freshchat)

A safe move off Freshdesk Messaging (Formerly Freshchat) starts with the basics: export your data and test the import into your new tool. Make sure the workflows you depend on are covered, run a short pilot, and keep Freshdesk Messaging (Formerly Freshchat) active until the migration is finished. Free tiers above make trialing easy.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].