ZoomInfo Chat vs Freshdesk Messaging (Formerly Freshchat) Comparison
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.4-star rating across 263 reviews.
ZoomInfo Chat vs Freshdesk Messaging (Formerly Freshchat) — at a glance
| Feature | ZoomInfo Chat | Freshdesk Messaging (Formerly Freshchat) |
|---|---|---|
| Rating | — | 4.4 / 5 |
| Reviews | — | 263 |
| Starting price | Contact for pricing | $19 /agent/month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Live Chat Software | Live Chat Software |
| Integrations | 1+ apps | — |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, GDPR, ISO 27001 |
| Data residency | US | US |
Key differences between ZoomInfo Chat and Freshdesk Messaging (Formerly Freshchat)
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. ZoomInfo Chat pricing is not publicly listed.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; ZoomInfo Chat does not.
- Target audience: ZoomInfo Chat is built for Large Enterprises and Medium Business, while Freshdesk Messaging (Formerly Freshchat) targets Freelancers / Consultants and Large Enterprises.
- Deployment: ZoomInfo Chat supports SaaS/Web/Cloud; Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ZoomInfo Chat vs Freshdesk Messaging (Formerly Freshchat) — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
*sponsored | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
ZoomInfo Chat typically suits Large Enterprises and Medium Business. Freshdesk Messaging (Formerly Freshchat) tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help |
Software Demo
Demo |  ZoomInfo Chat has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do ZoomInfo Chat and Freshdesk Messaging (Formerly Freshchat) Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote |
Compare ZoomInfo Chat and Freshdesk Messaging (Formerly Freshchat) on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ZoomInfo Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
Media and Screenshots
Screenshots |  2 Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |
|---|---|---|
Videos | No videos available. |  2 Videos |
Top Alternatives to ZoomInfo Chat and Freshdesk Messaging (Formerly Freshchat) in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ZoomInfo Chat or Freshdesk Messaging (Formerly Freshchat)?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ZoomInfo Chat and Freshdesk Messaging (Formerly Freshchat) offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. ZoomInfo Chat does not.
- What is the starting price of ZoomInfo Chat vs Freshdesk Messaging (Formerly Freshchat)?
- ZoomInfo Chat starts at Contact for pricing. Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- What are the top alternatives to ZoomInfo Chat?
- Top alternatives to ZoomInfo Chat include LiveAgent, ChatFunnels, LiveChat, LiveEngage, DeskMoz.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.