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8.7

SpotScore

Freshcaller

Top 10 Freshcaller Alternatives 2026

Streamline your calls, elevate customer experience.

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User Ratings

Trusted by 2M+ software buyers annually.

Main Features

  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • IVR Support

Pricing

  • Free Trial available

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Freshcaller is a Call Center Software platform with a user rating of 4.1★ based on 54 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.

Freshcaller vs Top Alternatives at a Glance

Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.

ToolBest ForPricingRatingFree Option
Freshcaller CurrentCall Center SoftwareFree plan available4.1 ★✓ Yes
NextivaCall Center Software$18.954.6 ★✓ Yes
Freshdesk Contact Center (Formerly Freshcaller)Call Center Software$154.3 ★✓ Yes
ExotelCall Center Software$2004.4 ★✓ Yes
Calabrio OneCall Center SoftwareCustom pricing4.3 ★✗ No
CallHippoCall Center Software$144.6 ★✗ No

Alternatives of Freshcaller with

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Freshcaller rating: 4.110 alternatives found

Showing 1-10 out of 10

Top rated

List of the Top Freshcaller alternatives as of September 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.6

SpotScore

Nextiva - Call Center Software

Nextiva

RECOMMENDED

Empowering businesses through advanced communication solutions.

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⭐ Higher rated than Freshcaller

What is Nextiva?

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

Pricing

Free Trial available, Try Now

Starts from $18.95/User/Month when Billed Yearly

9.1

SpotScore

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

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Add to compare

✦ Editor’s Pick⭐ Higher rated than FreshcallerFree plan available

What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.0

SpotScore

Exotel - Call Center Software

Exotel

Elevate your contact center's efficiency

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4.4

(76)

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⭐ Higher rated than Freshcaller

What is Exotel?

Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Progressive Dialer

Pricing

Free Trial available, Try Now

Starts from $200

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8.5

SpotScore

Calabrio One - Call Center Software

Calabrio One

Streamline your call center operations with Calabrio One.

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⭐ Higher rated than Freshcaller

What is Calabrio One?

The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open architecture and XML data standards make the Calabrio platform flexible enough to do one-off integrations ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 3 more

Unique Features

No unique features

Pricing

Calabrio One offers custom pricing plan

9.3

SpotScore

CallHippo - Call Center Software

CallHippo

Revolutionize your customer experience with CallHippo.

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Add to compare

⭐ Higher rated than Freshcaller

What is CallHippo?

CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Predictive Dialer

Pricing

Starts from $14/User/Month when Billed Yearly

8.7

SpotScore

Knowlarity - Call Center Software

Knowlarity

Empowering Your Business with Seamless Customer Engagement

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4.9

(20)

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⭐ Higher rated than Freshcaller

What is Knowlarity?

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Queue Management (Calls)

+ 3 more

Unique Features

  • Progressive Dialer

Pricing

Free Trial available

Knowlarity offers custom pricing plan

9.1

SpotScore

CallTools - Call Center Software

CallTools

Streamline your call center operations with ease.

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⭐ Higher rated than Freshcaller

What is CallTools?

CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

CallTools offers custom pricing plan

8.9

SpotScore

Call Center Studio - Call Center Software

Call Center Studio

Streamline your call center operations with ease.

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4.9

(80)

Add to compare

⭐ Higher rated than Freshcaller

What is Call Center Studio?

Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Free Trial available, Try Now

Call Center Studio offers custom pricing plan

8.8

SpotScore

Voiptime - Call Center Software

Voiptime

Optimize your call center with Voiptime.

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4.9

(13)

Add to compare

⭐ Higher rated than Freshcaller

What is Voiptime?

Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Voiptime offers custom pricing plan

9.8

SpotScore

TalkDesk - Call Center Software

TalkDesk

Empower your team, elevate your customer support.

See Plans & Pricing

Add to compare

⭐ Higher rated than Freshcaller

What is TalkDesk?

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Starts from $85/user/month when monthly

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].