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Best Help Desk Software with a Free Plan or Free Trial

Top picks for Help Desk Software available with a free plan or free trial

7.3

SpotScore

Efficiency meets excellence in customer support.

3.5

Good

Free Trial available

Freemium not available

Starts from $49/Month

7.1

SpotScore

Elevate your customer service experience.

No ratings available

Free Trial available

Freemium not available

Starts from $3.25

Streamlining call center operations, one ticket at a time.

5.0

Excellent

Free Trial available

Freemium not available

How we score these products

Every product here is scored on the same 10-point SpotScore scale, built from pricing, feature and deployment data we maintain, plus ratings collated from public review sources.

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Showing 81-93 out of 93

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List of the Best Help Desk Software with a Free Plan or Free Trial as of November 2026

7.3

SpotScore

Tender Support - Help Desk Software

Tender Support

Efficiency meets excellence in customer support.

Best for: SMB teams · Mid-market · Enterprise

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What is Tender Support?

Tender Support is a help desk software package designed to provide the efficient customer support possible. The software will allow to store all of the forms, tickets, and notes into a large SQL database for easy searching and retrieval. Through the advanced reporting features of the program, ...

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Free Trial·

Starts from $49/Month

7.1

SpotScore

Wrrk - Help Desk Software

Wrrk

Elevate your customer service experience.

Best for: SMB teams · Mid-market · Enterprise

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What is Wrrk?

Wrrk is an on-demand customer service provider for companies of any size. Our specialized team of knowledgeable customer service professionals guarantee to deliver superior service via email, chat and phone. We strongly believe that all companies should possess elite customer service standards, ...

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Free Trial·

Starts from $3.25

Happitu - Help Desk Software

Happitu

Streamlining call center operations, one ticket at a time.

Best for: SMB teams · Mid-market

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What is Happitu?

Happitu is the go-to support tool for Call Centers, enabling them to organize tickets and automate their operations with custom workflow capabilities. Its omnichannel integrations will make it easy to design scripts quickly with its user-friendly drag and drop feature. Agents are given the ...

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Free Trial
Atera - Help Desk Software

Atera

Streamline customer support with Atera's ticket tracking.

Best for: SMB teams · Mid-market · Enterprise

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What is Atera?

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's intuitive design helps agents spend more time solving tickets, while protecting their time by enforcing ...

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Free TrialTry Free →·

Starts from $129/user/month when monthly

Front - Help Desk Software

Front

Empowering support teams with AI and seamless integration.

Best for: SMB teams · Mid-market · Enterprise

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What is Front?

Front is help desk software that makes support teams more efficient, enabling them to delight customers. Front's intelligent chat interface leverages the power of AI to answer customer questions accurately and provide helpful recommendations. Front seamlessly integrates with applications like ...

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Free TrialTry Free →·

Starts from $19/User/Month

Kustomer - Help Desk Software

Kustomer

Customer service platform with omnichannel conversation history

Best for: SMB teams · Mid-market · Enterprise

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What is Kustomer?

Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelligence, Virtual Sticky Notes, File sharing & communication platform and more ...

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Free Trial·

Starts from $29/User/Month

Agiloft - Help Desk Software

Agiloft

Efficient service desk solutions for small-to-midsize companies.

Best for: SMB teams · Mid-market · Enterprise

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What is Agiloft?

Agiloft is the lightweight, secure, and affordable help desk software solution designed specifically to meet the needs of IT departments of small-to-midsize companies. With functionality that includes knowledge management, customer service tools, live chat, and smart phone support capabilities, ...

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Free Trial·

Agiloft offers custom pricing plan

Trengo - Help Desk Software

Trengo

Revolutionize customer service with Trengo.

Best for: SMB teams · Mid-market · Enterprise

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What is Trengo?

The Trengo Digital Help Desk Software is a sophisticated platform that provides online customer service for remote and branch offices. Helpsdesk is a free, web-based help desk with integrated video conferencing to provide 24/7 support. The powerful dashboard gives virtual access to all the ...

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Free Trial
Tidio Logo

Tidio Helpdesk

Transform Customer Interactions with AI Automation and Unified Support Tools

Best for: SMB teams · Mid-market · Enterprise

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Watch Demo

What is Tidio Helpdesk?

Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...

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Free TrialTry Free →·

Starts from $24/month when yearly

BOSSDesk

BOSSDesk

Transform IT Operations with BOSSDesk

Best for: SMB teams · Mid-market · Enterprise

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watch-demo

Watch Demo

What is BOSSDesk?

BOSSDesk is a versatile IT Service Management (ITSM) and Help Desk solution designed to streamline IT operations with AI-powered automation. Available on Cloud, On-Premise, and mobile, it features an intuitive interface for seamless ticket management, asset tracking, and a robust self-service ...

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Free TrialTry Free →·

Starts from $29/user/month when yearly

Mava

Mava

Revolutionize customer success, one customer at a time.

Best for: SMB teams · Mid-market

Try for Free

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What is Mava?

Introducing Mava, the ultimate customer support solution for building thriving communities. With a mission to revolutionize customer success, Mava is the go-to platform for companies seeking to strengthen connections with their customers and cultivate lasting relationships. By leveraging Mava, ...

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HubDesk - Logo

HubDesk

Efficient project management made simple.

Best for: SMB teams · Mid-market

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What is HubDesk?

HubDesk is a powerful tool for managing projects quickly and securely. Utilize all of the advantages Github has to offer with automated issues tracking, saved replies, and Slack integration. Attachments sent to @reply comments will generate a link to outbound emails. Customize labels to easily ...

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Free TrialTry Free →·

Starts from $16.67/Month when Billed Yearly, also offers free forever plan

Gorelo - Help Desk Software

Gorelo

Efficient help desk and asset management for SMBs.

Best for: SMB teams · Mid-market

Try for Free

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What is Gorelo?

Gorelo Help Desk Software is an affordable online help desk, automated service desk, and IT asset management solution targeting small-to-medium-sized businesses. It's easy to use and comes with plenty of features, including screen capture, knowledge base management, role based security, ...

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Frequently Asked Questions About Help Desk Software

Stuck on something? We're here to help with all the questions and answers in one place.

The features most commonly offered by Help Desk Software on Spotsaas are Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Most buyers prioritize ease of use, reporting, and integration capabilities. Start with what covers your core workflow before comparing advanced features.

Help Desk Software pricing varies widely, from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including Zoho Desk, SysAid, LiveAgent. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.

The top rated Help Desk Software based on verified user reviews and SpotScore are DeskXpand, BoldDesk, Richpanel. These consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.

To choose the right Help Desk Software, start by listing your must-have features, commonly Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.

Yes. 15 Help Desk Software on Spotsaas offer a free plan or free trial. Popular free options include Zoho Desk, SysAid, LiveAgent. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.

The best Help Desk Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are SysAid, LiveAgent, Help Scout. Look for per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.

About the reviewer

Rajat Gupta is the founder of Spotsaas, where he has built software research covering 25,000+ products across CRM, HR, AI, and finance. He applies hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].