NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo
Last updated:

Best Free Dexem Alternatives — 12 Tools Compared in 2026

Explore 12 alternatives to Dexem — vetted by our editors with real user reviews, pricing, and feature comparisons.

12 free Dexem alternatives, ranked at a glance

Quick answer

The most popular free call center software alternatives to Dexem are Mobcall, Call Tracker and Nextiva. Mobcall tops the ranking with a SpotScore of 8. Compare all 12 on score, rating, and pricing below.

If the value just isn't there with Dexem anymore, these 12 call center software free alternatives are worth weighing. We rank by SpotScore (real-user satisfaction and market presence), star ratings, and pricing model, and our editors vet each pick. Scan the table for a quick view, then read the sections below for the why.

ProductSpotScoreRatingPricingBest for
MobcallRevolutionizing your business outcomes, effortlessly.8Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
Call TrackerStreamline your calls, elevate your sales.★★★★★ 4.7(21)Freefrom $37/moteams of all sizes
NextivaEmpowering businesses through advanced communication solutions.9.6★★★★ 4.4(6255)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
CloudTalkEfficiently elevate call center performance.9.6★★★★ 4.39(1369)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Freshdesk Contact Center (Formerly Freshcaller)Streamline customer service and boost sales effortlessly.9.1★★★★ 4(170)FreeFree Trial · Freemium · Subscriptionteams of all sizes
CircleLoopEffortless communication, optimized customer experience.9.1★★★★ 4.22(179)FreeFree Trial · Subscriptionsmall & mid-size businesses
DixaEfficient, collaborative, and customizable customer support solution.9★★★★ 4.28(293)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
eVoiceStreamline your telemarketing with eVoice.9★★★☆☆ 3.33(129)FreeFree Trial · Subscriptionteams of all sizes
ExotelElevate your contact center's efficiency9★★★★ 4.4(76)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Zendesk TalkPersonalized service for efficient problem resolution.9★★★★ 4.3FreeFree Trial · Freemium · Subscriptionteams of all sizes
TrulyEngage customers in real-time with Truly.8.9★★★★★ 4.6(150)FreeFree Trial · Subscriptionteams of all sizes
Call Center StudioStreamline your call center operations with ease.8.9★★★★★ 4.7(80)FreeFree Trial · Quotation Basedteams of all sizes

8.0

SpotScore

Mobcall - Call Center Software

Mobcall

Revolutionizing your business outcomes, effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Mobcall?

Introducing Mobcall, the revolutionary call monitoring software designed to elevate your business results. With cutting-edge technology, it maximizes your marketing and sales efforts while improving team performance. Mobcall streamlines all communication channels, giving you effortless control ...

Read more about Mobcall
Free Trial·

Mobcall offers custom pricing plan

Call Tracker - Inbound Call Tracking Software

Call Tracker

Streamline your calls, elevate your sales.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Call Tracker?

Call Tracker is a simple and powerful Call Tracking Software for business solution. This software, adds a layer of intelligence to the call tracking process by automating the recording and workflow management of inbound Call Data including Location, Marketing Campaign and Lead source. Call ...

Read more about Call Tracker
Free TrialTry Free →·

Call Tracker offers custom pricing plan

9.6

SpotScore

Nextiva - Call Center Software

Nextiva

RECOMMENDED

Empowering businesses through advanced communication solutions.

Best for: SMB teams · Mid-market · Enterprise

Add to compare

What is Nextiva?

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...

Read more about Nextiva
Free TrialTry Free →·

Starts from $18.95/User/Month when Billed Yearly

Spotsaas Ads

Want your product up here? Put it in front of buyers the moment they're comparing your category.

Reach in-market buyersRank above rivals2M+ buyers a year

9.6

SpotScore

CloudTalk - Call Center Software

CloudTalk

Efficiently elevate call center performance.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is CloudTalk?

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer ...

Read more about CloudTalk
Free Trial·

Starts from $25/User/Month when Billed Yearly

9.1

SpotScore

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

Read more about Freshdesk Contact Center (Formerly Freshcaller)
Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.1

SpotScore

CircleLoop - Call Center Software

CircleLoop

Effortless communication, optimized customer experience.

Best for: SMB teams · Mid-market

Start Free Trial

Add to compare

What is CircleLoop?

CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...

Read more about CircleLoop
Free TrialTry Free →·

Starts from $6.45/User/Month

9.0

SpotScore

Dixa - Help Desk Software

Dixa

Efficient, collaborative, and customizable customer support solution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Dixa?

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Read more about Dixa
Free TrialTry Free →·

Starts from $39/User/Month

9.0

SpotScore

eVoice - Call Center Software

eVoice

Streamline your telemarketing with eVoice.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is eVoice?

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...

Read more about eVoice
Free TrialTry Free →·

Starts from $6.25/User/Month when Billed Yearly

9.0

SpotScore

Exotel - Call Center Software

Exotel

Elevate your contact center's efficiency

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Exotel?

Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...

Read more about Exotel
Free TrialTry Free →·

Starts from $200

9.0

SpotScore

Zendesk Talk - Call Center Software

Zendesk Talk

Personalized service for efficient problem resolution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

Add to compare

What is Zendesk Talk?

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...

Read more about Zendesk Talk
Free Trial·

Starts from $9/User/Month, also offers free forever plan

8.9

SpotScore

Truly - Call Center Software

Truly

Engage customers in real-time with Truly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Truly?

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

Read more about Truly
Free TrialTry Free →·

Starts from $55/User/Month when Billed Yearly

8.9

SpotScore

Call Center Studio - Call Center Software

Call Center Studio

Streamline your call center operations with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Call Center Studio?

Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...

Read more about Call Center Studio
Free TrialTry Free →·

Call Center Studio offers custom pricing plan

Why each tool made the shortlist

Mobcall8Best for teams of all sizes

Comprehensive call monitoring

Watch for: Complex setup process

Call TrackerBest for teams of all sizes

Simple interface

Watch for: Limited advanced features

Nextiva9.6Best for teams of all sizes

Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

Watch for: Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

CloudTalk9.6Best for teams of all sizes

Easy to use interface with direct integration for productivity tools like CRM systems.

Watch for: Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.

Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.

CircleLoop9.1Best for small & mid-size businesses

Efficient and helpful customer support team that is responsive to user needs and requests.

Watch for: Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.

Dixa9Best for teams of all sizes

Strong automation features

Watch for: Learning curve for new users

eVoice9Best for teams of all sizes

Seamless mobile app experience for remote work and client communication.

Watch for: Outdated recording process for messages, requiring more steps than necessary.

Exotel9Best for teams of all sizes

User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

Watch for: Limited app selection in the Marketplace, restricting access to advanced features and connectors.

Zendesk Talk9Best for teams of all sizes

Integrates with Zendesk

Watch for: Limited standalone functionality

Truly8.9Best for teams of all sizes

Reliable metadata flow to CRM, enhancing efficiency.

Watch for: Intimidating richness of features for new users without adequate support.

Call Center Studio8.9Best for teams of all sizes

Fast and effective technical support, providing instant solutions.

Watch for: Lack of variety in the Marketplace for additional apps and connectors.

Why teams look for a Dexem alternative

Teams rarely leave Dexem without a reason — usually it's one of these:

  • Complex setup process
  • Limited user interface
  • Can be expensive
  • Requires technical knowledge

What to look at before switching from Dexem

Comparing pricing, ratings, and strengths across the 12 free alternatives: 12 offer a free tier; paid plans run $37, with Call Tracker the cheapest entry point; and Call Tracker is the highest rated at 4.7 across 21 reviews.

Behind the order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Dexem are Call Tracker (4.7★), Call Center Studio (4.7★), Truly (4.6★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Dexem, prioritize: Queue Management (Calls), IVR Support, Auto Call Recording, Call Monitoring, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Dexem is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Choosing the best Dexem alternative for your goals

  • On a budget / just exploring: start with a free tier — Mobcall, Call Tracker and Nextiva let you evaluate without paying upfront.
  • If real-user ratings matter most: Call Tracker has the strongest star rating (4.7★) among the options with verified reviews.
  • Want the safest pick: Mobcall has the highest Spotsaas Score (8) in this list — a strong default if you're unsure.

The switch from Dexem

A low-stress switch from Dexem starts with exporting your data and confirming the new tool imports it. Check feature parity for your real workflows, run a short pilot, and keep Dexem active until the move is finished. The free tiers above let you trial first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].