eVoice vs Truly vs Nextiva Comparison
eVoice
Starting at $6.25 /User/Month
- Free Trial
- Individuals
- Large Enterprises
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, fl…
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Truly leads on user satisfaction with a 4.6-star rating across 104 reviews.
eVoice vs Truly vs Nextiva — at a glance
| Feature | eVoice | Truly | Nextiva |
|---|---|---|---|
| Rating | 3.2 / 5 | 4.6 / 5 | 4.4 / 5 |
| Reviews | 28 | 104 | 1,473 |
| Starting price | $6.25 /User/Month | $55 /User/Month | $18.95 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | Available | — |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between eVoice and Truly
- Pricing: eVoice starts at $6.25 /User/Month, while Truly starts at $55 /User/Month.
- Target audience: eVoice is built for Individuals and Large Enterprises, while Truly targets Large Enterprises and Medium Business.
- User satisfaction: Truly scores higher with a 4.6-star average.
- Deployment: eVoice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare eVoice vs Truly vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for medium businesses needing Salesforce-integrated telemarketing automation.
- You want seamless mobile app access for remote sales and support teams.
- You need a cost-effective virtual phone system to reduce call expenses.
- You use Salesforce and want plug-and-play features with customizable action buttons.
- Your company requires advanced call recording and caller ID capabilities.
- You need highly customizable telephony workflows beyond basic configuration.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
eVoice: Best for medium businesses needing Salesforce-integrated telemarketing automation. Truly: Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
Description | eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with ... Read More about eVoice | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.9/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium Business | 50-500 employeesMedium Business | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Enhanced Communication Flexibility: With eVoice, you can effortlessly manage calls from anywhere, whether you're at your desk or on the go. This flexibility ensures that you never miss an important call, allowing you to stay connected with clients and team members.
- Cost-Efficient Solution: eVoice provides a robust virtual phone system at a fraction of the cost of traditional phone services. This means managers can allocate resources more effectively while still enjoying premium features like voicemail transcription and call forwarding.
- User-Friendly Interface: Administrators will appreciate eVoice's intuitive dashboard, which simplifies call management and allows for easy customization of settings. This ease of use reduces training time for new staff, promoting quick adoption across your organization.
- Seamless Collaboration: Truly fosters a collaborative environment that empowers teams to communicate effectively. As a manager, you’ll appreciate how it streamlines workflows, ensuring everyone is on the same page and reducing email overload.
- Enhanced Productivity: With its intuitive interface, Truly allows your team to focus on what matters most. Administrators will find that tasks get done faster, as the software minimizes distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 50 to 500 employees
- SaaS, Consulting, Customer Support, Telecommunications, and Small Business Services
- Sales Managers, Customer Support Representatives, Business Development Representatives, and Operations Managers
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users might seek alternatives to eVoice if they require more advanced features, such as video conferencing or team collaboration tools, which eVoice may not fully support for their business needs.
- Some individuals may find eVoice’s pricing structure less competitive compared to other VoIP services that offer similar features at a lower cost, prompting them to explore budget-friendly options.
- Businesses with specific regulatory compliance requirements may look for alternatives that provide enhanced security measures or additional compliance certifications that eVoice does not offer.
- Users may seek alternatives to Truly if they require a wider variety of flavors or formulations, as some consumers prefer unique or specialized options that may not be available in Truly's lineup.
- Budget-conscious individuals might consider other brands if they find similar quality products at lower prices, making cost-effectiveness a significant factor in their purchasing decisions.
- Health-conscious consumers may explore alternatives that offer lower sugar content or cleaner ingredient lists, as they often prioritize nutritional value and transparency in their beverage choices.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eVoice, Truly and Nextiva Compare on Features?
Total Features | 7 Features | 10 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eVoice, Truly and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | — |
GDPR | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🌐 Global |
eVoice vs Truly User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers appreciate eVoice's mobile flexibility, cost efficiency, and customer support despite some frustrations with outdated features and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Forbes  Inc  PC |  Uber  wework  Wix | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eVoice or Truly?
- Truly edges out the other on user ratings (4.6 vs 3.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eVoice and Truly offer a free trial?
- Yes, both eVoice and Truly offer a free trial.
- What is the starting price of eVoice vs Truly?
- eVoice starts at $6.25 /User/Month. Truly starts at $55 /User/Month.
- What are the top alternatives to eVoice?
- Top alternatives to eVoice include Nextiva, CallHippo, CloudTalk, Call Center Studio, RingCentral Office.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.