ProProfs Chat vs Zendesk Chat vs ZoomInfo Chat Comparison
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ProProfs Chat leads on user satisfaction with a 4.5-star rating across 53 reviews.
SpotSaaS Analysis
ProProfs ChatZendesk ChatZoomInfo Chat
The core difference between ProProfs Chat and Zendesk Chat lies in their pricing, with ProProfs Chat being more budget-friendly at $10 compared to Zendesk Chat's $19. Ideal buyers for ProProfs Chat are small businesses or startups looking for cost-effective solutions, while Zendesk Chat may appeal to mid-sized to larger companies seeking more robust features.
- Affordable pricing at $10 - Simple interface for easy use - Suitable for small businesses - Basic chat functionalities - Quick setup process - Limited advanced features
- Higher pricing at $19 - Comprehensive customer support tools - Ideal for mid-sized to large businesses - Advanced analytics and reporting - Integration with other Zendesk products - Customizable chat options
ProProfs Chat vs Zendesk Chat vs ZoomInfo Chat — at a glance
| Feature | ProProfs Chat | Zendesk Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | — | — |
| Reviews | 53 | — | — |
| Starting price | $10 /User/Month | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | — | — | SOC 2 |
| Data residency | US | Global | US |
Key differences between ProProfs Chat and Zendesk Chat
- Pricing: ProProfs Chat starts at $10 /User/Month, while Zendesk Chat starts at $19 /User/Month.
- Deployment: ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare ProProfs Chat vs Zendesk Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
ProProfs Chat typically suits Freelancers / Consultants and Large Enterprises. Zendesk Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ProProfs Chat, Zendesk Chat and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ProProfs Chat, Zendesk Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🇺🇸 US | 🌐 Global |
ProProfs Chat vs Zendesk Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 70 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos |  2 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Chat or Zendesk Chat?
- ProProfs Chat edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ProProfs Chat and Zendesk Chat offer a free trial?
- Yes, both ProProfs Chat and Zendesk Chat offer a free trial.
- What is the starting price of ProProfs Chat vs Zendesk Chat?
- ProProfs Chat starts at $10 /User/Month. Zendesk Chat starts at $19 /User/Month.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.