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Compare LiveChat vs Vision Helpdesk vs Zendesk Support vs Zoho Desk

LiveChat - Live Chat Software
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Overview

Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, ... Read More

Entry Level Pricing
  • Starts from $16 , Billed Yearly
  • Starts from $12 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.8/10

9.4/10

User Ratings
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Software Demo

Demo

Features

Total Features

8 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $16 , Billed Yearly
          • $12 , Billed Yearly
          Pricing Plans
          • Starter

            • 60-day chat history

            • Basic widget customization

            • Ticketing system

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          • Team

            • Unlimited chat history

            • Full widget customization

            • Ticketing system

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          • Business

            • Unlimited chat history

            • Full widget customization

            • Ticketing system

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          • Browse all pricing plans
          • Starter Help Desk

            • $8 per Agent per Month billed Yearly

            • $10 per Agent per Month billed Monthly

            • $200 per Agent

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          • Pro Help Desk

            • Location : USA / UK / EU / IN

            • Free support and software updates

            • $16 per Agent per Month billed Yearly

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          • Satellite Help Desk

            • Location : USA / UK / EU / IN

            • Free support and software updates

            • $20 per Agent per Month billed Yearly

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          • Browse all pricing plans
          Pricing Pagelivechat pricingvision-helpdesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          525

          Very Good

          192

          Good

          46

          Poor

          8

          Terible

          20

          Excellent

          92

          Very Good

          10

          Good

          0

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

          • Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.

          • Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.

          • Automation and asynchronous communication, user-friendly for small business owners.

          • Limited number of active accounts, hindering flexibility during certain periods of high volume.

          • Learning curve can be tricky, requiring time and effort to overcome.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Quickheal

          Quickheal

          ecophos

          ecophos

          Healthpointe Solutions

          Healthpointe Solutions

          Media and Screenshots

          Screenshots
          All customers

          7 Screenshots

          Incidents screenshot

          2 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both LiveChat and Vision Helpdesk offer a Free Trial.

          LiveChat is designed for Large Enterprises, Medium Business and Small Business.

          Vision Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for LiveChat Starts at $16/User/Month when Billed Yearly whereas for Vision Helpdesk Starts at $12/User/Month when Billed Yearly.

          Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

          Some top alternatives to Vision Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Kayako, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, eStreamDesk, BoldDesk and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].