Freshdesk Messaging (Formerly Freshchat) vs ClickDesk vs ZoomInfo Chat Comparison
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
ClickDesk
Starting at $12.99 /User/Month
- Large Enterprises
- Medium Business
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use p…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.4-star rating across 263 reviews.
SpotSaaS Analysis
Freshdesk Messaging (Formerly Freshchat)ClickDeskZoomInfo Chat
The core difference between Freshdesk Messaging and ClickDesk lies in their focus; Freshdesk Messaging excels in CRM-integrated live chat support, while ClickDesk offers a multi-channel customer support experience. Ideal buyers for Freshdesk Messaging are small to medium businesses seeking easy-to-use chat solutions, whereas ClickDesk is suited for those needing a comprehensive communication platform at an affordable price.
- Best for small to medium businesses - User-friendly live chat platform - Seamless CRM integration - Ideal for non-technical agents - Priced at $19 - Focus on live chat support
- Best for small to medium businesses - Multi-channel customer support - Unified platform for voice, video, chat, and email - Affordable pricing at $12.99 - Broad feature set - Emphasis on comprehensive communication solutions
Freshdesk Messaging (Formerly Freshchat) vs ClickDesk vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Messaging (Formerly Freshchat) | ClickDesk | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.0 / 5 | — |
| Reviews | 263 | 95 | — |
| Starting price | $19 /agent/month | $12.99 /User/Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between Freshdesk Messaging (Formerly Freshchat) and ClickDesk
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month, while ClickDesk starts at $12.99 /User/Month.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; ClickDesk does not.
- Target audience: Freshdesk Messaging (Formerly Freshchat) is built for Freelancers / Consultants and Large Enterprises, while ClickDesk targets Large Enterprises and Medium Business.
- User satisfaction: Freshdesk Messaging (Formerly Freshchat) scores higher with a 4.4-star average.
- Deployment: Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ClickDesk supports SaaS/Web/Cloud, Mobile - Android.
Compare Freshdesk Messaging (Formerly Freshchat) vs ClickDesk vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Best for small to medium businesses needing multi-channel customer support.
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat): Best for small to medium businesses needing easy, CRM-integrated live chat support. ClickDesk: Best for small to medium businesses needing multi-channel customer support.
Description | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More about ClickDesk | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.1/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshdesk Messaging (Formerly Freshchat), ClickDesk and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 9 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Messaging (Formerly Freshchat), ClickDesk and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Freshdesk Messaging (Formerly Freshchat) vs ClickDesk User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Manage Protect  Quorum  Mirantis | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Messaging (Formerly Freshchat) or ClickDesk?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Messaging (Formerly Freshchat) and ClickDesk offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. ClickDesk does not.
- What is the starting price of Freshdesk Messaging (Formerly Freshchat) vs ClickDesk?
- Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. ClickDesk starts at $12.99 /User/Month.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to ClickDesk?
- Top alternatives to ClickDesk include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.