CloudTalk vs Close vs Bigin by Zoho CRM Comparison
CloudTalk
Starting at $25 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market tod…
Close
Starting at $9 /user/month
- Free Trial
- Individuals
- Freelancers / Consultants
Close stands as a sales engagement CRM tailored to assist SMBs in converting more leads to revenue. They are committed to fostering future-forward businesses: nimble, intelligent teams operating remotely. For tech-savvy…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Close leads on user satisfaction with a 4.6-star rating across 220 reviews.
CloudTalk vs Close vs Bigin by Zoho CRM — at a glance
| Feature | CloudTalk | Close | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 | 4.6 / 5 |
| Reviews | 1,369 | 220 | 294 |
| Starting price | $25 /User/Month | $9 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Medium Business | Small Business |
| Category | Call Center Software | CRM Software | CRM Software |
| Integrations | — | 1+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | — |
| Data residency | Global | US | Global |
Key differences between CloudTalk and Close
- Pricing: CloudTalk starts at $25 /User/Month, while Close starts at $9 /user/month.
- Target audience: CloudTalk is built for Large Enterprises and Medium Business, while Close targets Individuals and Freelancers / Consultants.
- User satisfaction: Close scores higher with a 4.6-star average.
- Deployment: CloudTalk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Close supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare CloudTalk vs Close vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for medium to large contact centers needing reliable CRM-integrated call management.
- You need seamless integration with popular CRMs like HubSpot for streamlined workflows.
- Your team values reliable international call quality and comprehensive call tracking analytics.
- You want a user-friendly interface with fast, responsive customer support for issue resolution.
- Your organization requires highly customized or complex telephony setups beyond standard configurations.
- You need immediate, highly responsive sales and support engagement without delays or communication gaps.
Individuals, Freelancers / Consultants, Medium Business
Small Business
CloudTalk typically suits Large Enterprises and Medium Business. Close tends to fit Individuals and Freelancers / Consultants better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all ... Read More about CloudTalk | Close stands as a sales engagement CRM tailored to assist SMBs in converting more leads to revenue. They are committed to fostering future-forward businesses: nimble, intelligent teams ... Read More about Close | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 8.6/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium to Large Enterprises | 5–100 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: With CloudTalk, your team can effortlessly manage calls and messages from a single platform, enhancing collaboration and reducing response times. Imagine how much smoother your operations can be!
- Scalable Solutions: Whether you’re a growing startup or an established enterprise, CloudTalk adapts to your needs. You can easily scale your communication tools as your business expands, ensuring you’re always equipped for success.
- Advanced Analytics: Gain valuable insights into your team’s performance with robust analytics features. By tracking call metrics and customer interactions, you’ll have the data needed to make informed decisions that drive efficiency and growth.
- All-in-One Communication: Hub Close integrates calling, emailing, and texting directly into the CRM, eliminating the need for third-party tools. This unified approach increases efficiency and reduces costs for growing sales teams.
- Built for Productivity: With features like Sequences, Power Dialer, and task reminders, Close helps sales reps stay organized, automate outreach, and follow up with leads at the right time — all of which drive higher conversion rates.
- Transparent Collaboration with Coaching Tools: The single timeline view ensures complete team visibility on lead activities, and the built-in call coaching enables sales leaders to mentor and improve team performance directly within the platform.
No key benefits available yet.
Best fit
- 50 to 500 employees
- Martech, Revtech, SaaS, Customer Support, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and Customer Support Agents
- 5–100 employees
- SaaS, Marketing Agencies, E-commerce, EdTech, Consulting Services, B2B Tech, Remote-first Startups
- Account Executives, Sales Development Representatives, Sales Managers, Founders, Revenue Operations Managers, Customer Success Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to CloudTalk if they require more advanced call analytics and reporting features that can provide deeper insights into customer interactions and business performance.
- Businesses with specific integration needs might explore alternatives that offer better compatibility with their existing software systems, ensuring a seamless workflow and improved efficiency.
- Companies experiencing rapid growth may look for scalable solutions that can easily accommodate increasing call volumes and team sizes without compromising performance or user experience.
- Close is specifically built for SMBs, so larger enterprises with complex sales processes or deeper customization needs may seek platforms with more robust enterprise features.
- While strong on sales engagement, Close doesn’t offer native marketing automation or lead nurturing workflows that other CRMs like HubSpot or ActiveCampaign may provide.
- Users looking for highly customizable or advanced analytics and forecasting capabilities may find Close’s reporting features less extensive compared to solutions like Salesforce or Zoho CRM.
No alternatives guidance available yet.
Software Demo
Demo |
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How do CloudTalk, Close and Bigin by Zoho CRM Compare on Features?
Total Features | 10 Features | 15 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare CloudTalk, Close and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
CloudTalk vs Close User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlights ease of use, integration strengths, and reliable call quality, tempered by frustrations with sales/support responsiveness and some usability challenges. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 595 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Toggl  Bench  Freightview |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  3 Screenshots |  12 Screenshots |
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Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CloudTalk or Close?
- Close edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CloudTalk and Close offer a free trial?
- Yes, both CloudTalk and Close offer a free trial.
- What is the starting price of CloudTalk vs Close?
- CloudTalk starts at $25 /User/Month. Close starts at $9 /user/month.
- What are the top alternatives to CloudTalk?
- Top alternatives to CloudTalk include Nextiva, CallTools, HoduCC, Call Center Studio, Truly.
- What are the top alternatives to Close?
- Top alternatives to Close include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.