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8.6

SpotScore

Close - CRM Software

Close Reviews in July 2026: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 639 reviews

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Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 1-10 out of 639

VU

Verified User in Executive Office

06/24/26

4 out of 5

What do you like best about Close?It was friendly to get going and set up.Review collected by and hosted on G2.com.What do you dislike about Close?The integration of the AI was not the greatest.Review collected by and hosted on G2.com.

CH

Claire H.

06/12/26

5 out of 5

What do you like best about Close?Great platform to track sales related activities with an easy to follow sales process which helps manage our sales funnel of prospects in a great way and I like it effectively links directly to prospects messages to capture the interactions in the sale process.Review collected by and hosted on G2.com.What do you dislike about Close?All its aspects are fulfilling and always meets their purpose so there is nothing I can mention as a dislike at this ...

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EM

Erin M.

06/11/26

5 out of 5

What do you like best about Close?I like the straightforward visibility it gives into the sale pipeline allowing me to clearly see where leads and opportunities stand which helps plan for daily routine follow-ups and call back notifications.Review collected by and hosted on G2.com.What do you dislike about Close?I honestly cannot think of a negative reason to not like this platform because it is reliable and their support team is efficient and always ready to help as well.Review collected ...

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TF

Temei F.

06/11/26

4.5 out of 5

What do you like best about Close?I really like the new AI feature in Close, especially the chat function that analyzes all my call transcripts. It helps me understand what works and what doesn't, making it easier to schedule meetings and enhance my performance. This feature allows me to hone in on the areas I need to improve to perform at my best. It's a standout feature for me. Furthermore, after using its insights to revise my scripts, I managed to schedule a meeting, which has been ...

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NK

Noel K.

06/10/26

5 out of 5

What do you like best about Close?The platform’s lead and opportunity management features provides a clear view of the sales pipeline enabling us to prioritize prospects, perform deal stage analysis and automate follow-ups.Review collected by and hosted on G2.com.What do you dislike about Close?There are no notable downsides to this platform all the features are reliable and it is great for straightforward sales processes.Review collected by and hosted on G2.com.

RM

Rajneesh M.

06/06/26

5 out of 5

What do you like best about Close?I like Close's intuitive interface and efficient lead management features. The intuitive interface makes navigation easy, while lead management tools help me organize prospects and follow up more effectively. The setup was straightforward and easy to complete with minimal training. Close offered us a simpler interface and more streamlined sales workflows compared to our previous CRM.Review collected by and hosted on G2.com.What do you dislike about ...

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XR

Xolani R.

05/27/26

4.5 out of 5

What do you like best about Close?I like Close for managing clients and potential prospects effectively. It automatically links with Highbridge to help determine qualified and unqualified clients, which is really convenient. The system is very user-friendly, and I like everything about it for that reason. Once set up with my email, I get access to everything, and the integration with other tools is straightforward, which makes things fair and easy.Review collected by and hosted on ...

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RM

Robyn M.

05/26/26

4.5 out of 5

What do you like best about Close?Being able to quickly look up contact records and immediately see our full interaction history makes managing client outreach feel seamless. With easy access to complete call recordings and accurate conversation transcripts—for both my calls and my team’s—it’s much easier to stay on top of every conversation and make sure no small detail gets missed.Review collected by and hosted on G2.com.What do you dislike about Close?We’ve experienced occasional service ...

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EM

Eddie M.

05/24/26

5 out of 5

What do you like best about Close?The automated dialer functionality is exceptional and really helps accelerate our outreach. Having structured conversation notes and accurate call transcripts displayed right below the active workspace gives me an instant, comprehensive view of each contact’s history, which also helps keep our database clean and well organized.Review collected by and hosted on G2.com.What do you dislike about Close?The lack of a direct, native integration with external ...

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LC

Lorena C.

05/22/26

5 out of 5

What do you like best about Close?The simple design keeps the platform from feeling overly complicated, so I can get things done without clicking through endless menus. Direct Google Workspace login, smooth email syncing, useful laptop speech-to-text, and easy template management all make my regular outreach much more efficient.Review collected by and hosted on G2.com.What do you dislike about Close?The mobile application feels a bit clunky and is harder to navigate than the desktop layout. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].