ClickDesk vs ProProfs Chat vs ZoomInfo Chat Comparison
ClickDesk
Starting at $12.99 /User/Month
- Large Enterprises
- Medium Business
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use p…
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ProProfs Chat leads on user satisfaction with a 4.5-star rating across 53 reviews.
SpotSaaS Analysis
ClickDeskProProfs ChatZoomInfo Chat
The core difference between ClickDesk and ProProfs Chat lies in ClickDesk's focus on providing a comprehensive multi-channel support platform, while ProProfs Chat offers a more straightforward chat solution at a lower price point. ClickDesk is ideal for small to medium businesses looking for an all-in-one customer support tool, whereas ProProfs Chat may appeal to businesses seeking a budget-friendly chat option without extensive features.
- Best for small to medium businesses - Offers multi-channel support (voice, video, chat, email) - Affordable pricing at $12.99 - Unified platform for customer communication - Broad feature set - Ideal for teams prioritizing comprehensive support
- Budget-friendly option at $10 - Simplified chat solution - Suitable for businesses looking for basic chat functionality - No extensive features listed - Not specifically targeted at any company size - Good for cost-conscious teams
ClickDesk vs ProProfs Chat vs ZoomInfo Chat — at a glance
| Feature | ClickDesk | ProProfs Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.0 / 5 | 4.5 / 5 | — |
| Reviews | 95 | 53 | — |
| Starting price | $12.99 /User/Month | $10 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | Global | US | US |
Key differences between ClickDesk and ProProfs Chat
- Pricing: ClickDesk starts at $12.99 /User/Month, while ProProfs Chat starts at $10 /User/Month.
- Free trial: ProProfs Chat offers a free trial; ClickDesk does not.
- Target audience: ClickDesk is built for Large Enterprises and Medium Business, while ProProfs Chat targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ProProfs Chat scores higher with a 4.5-star average.
- Deployment: ClickDesk supports SaaS/Web/Cloud, Mobile - Android; ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare ClickDesk vs ProProfs Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing multi-channel customer support.
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
ClickDesk typically suits Large Enterprises and Medium Business. ProProfs Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More about ClickDesk | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ClickDesk, ProProfs Chat and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ClickDesk, ProProfs Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
ClickDesk vs ProProfs Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 70 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Manage Protect  Quorum  Mirantis |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ClickDesk or ProProfs Chat?
- ProProfs Chat edges out the other on user ratings (4.5 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ClickDesk and ProProfs Chat offer a free trial?
- ProProfs Chat offers a free trial. ClickDesk does not.
- What is the starting price of ClickDesk vs ProProfs Chat?
- ClickDesk starts at $12.99 /User/Month. ProProfs Chat starts at $10 /User/Month.
- What are the top alternatives to ClickDesk?
- Top alternatives to ClickDesk include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.