ClickDesk vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ClickDesk (84) Get Quote Get Quote	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More
Entry Level Pricing	Starts from $12.99 , Billed Yearly	Starts from $15 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	9.1/10	9.1/10
User Ratings	4 (95)	4 (13)
	Get Quote	Get Quote

Software Demo

Demo

How do ClickDesk, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva Compare on Features?

Total Features	9 Features	7 Features
Unique Features
	Get Quote	Get Quote

What Do ClickDesk, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva Cost?

Pricing Option
Starting From	$12.99 , Billed Yearly	$15 , Billed Yearly
Pricing Plans	Free Get Started Free for 10 users 30 chats Handle 25 tickets Show more + Lite Get Started Unlimited Chats Widget Customization Chat Transfer & Groups Show more + Pro Get Started Chat Conferencing CRM Integration and API Video Chat Show more + Browse all pricing plans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

ClickDesk vs Freshdesk Contact Center (Formerly Freshcaller) User Reviews & Rating Comparison

User Ratings	4 (based on 95 reviews)	4 (based on 13 reviews)
Rating Distribution	Excellent 37 Very Good 39 Good 4 Poor 1 Terible 3	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0
Expert's Review generated by AI	ClickDesk is a highly praised tool for enhancing customer interactions and team collaboration. Users appreciate its convenience in managing customer inquiries and the ease of connecting with ...Read more	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more
Pros and Cons	Pros and Cons of ClickDesk Facilitates easy and effective communication with clients, enhancing customer service and satisfaction. User-friendly interface that is easy to navigate and learn, promoting quick adoption and employee training. Affordable pricing for the range of features provided, making it accessible to businesses of various sizes. Integration with popular business applications, enhancing productivity and workflow efficiency. Occasional issues with slow customer support response times, leading to delays in issue resolution. Limited availability and functionality of a mobile app, reducing flexibility for on-the-go usage.	Pros and Cons of Freshdesk Contact Center (Formerly Freshcaller) Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Manage Protect Quorum Mirantis	Travix Blys Pirate Studios

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, but ClickDesk does not.

ClickDesk is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for ClickDesk Starts at $12.99/User/Month when Billed Yearly whereas for Freshdesk Contact Center (Formerly Freshcaller) Starts at $15/User/Month when Billed Yearly.

Some top alternatives to ClickDesk includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage, Zendesk Chat, HelpOnClick, Smartchat, LinkedChat, ChatFlow247 and Let's Connect.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

ClickDesk vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva - Which Tool Fits Your Business?

ClickDesk

Freshdesk Contact Center (Formerly Freshcaller)

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do ClickDesk, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva Compare on Features?

Total Features

Unique Features

What Do ClickDesk, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

ClickDesk vs Freshdesk Contact Center (Formerly Freshcaller) User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of ClickDesk

Pros and Cons of Freshdesk Contact Center (Formerly Freshcaller)

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure