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Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller) Pricing Plans in 2026

Streamline customer service and boost sales effortlessly.

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User Ratings

Trusted by 2M+ software buyers annually.

Main Features

  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • IVR Support

Pricing

  • Starts from $15/User/Month when Billed Yearly, also offers free forever plan

  • Free Trial available

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Freshdesk Contact Center (Formerly Freshcaller) Pricing

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"Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows."

Free Trial

✓ Available

Starting Price

$15 / /User/Month

when Billed Yearly

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscription

No credit card required · Cancel anytime · Free trial included

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How much does Freshdesk Contact Center (Formerly Freshcaller) cost?

Garden

Growing teams (10–50 people)
  • Includes features of Blossom plan, plus

  • IVR (Phone Trees)

  • Call Monitoring

  • Advanced Call Queues

  • Custom Reports

  • Call Conferencing

  • Bring Your Own Carrier

  • SIP Connections

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Estate

Large teams & enterprises
  • Includes features of Garden plan, plus

  • Holiday Routing

  • Advanced Call Metrics

  • Call Barging

  • Call Center Agent Statuses

  • Call Recording Opt-out

  • Agent Availability Report

  • Queue Callback (Virtual Hold)

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Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Freshdesk Contact Center (Formerly Freshcaller) supports data import to get you set up quickly.

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Pricing sourced from Freshdesk Contact Center (Formerly Freshcaller)'s official website as of May 2026. For the latest pricing, visit their website.

Is Freshdesk Contact Center (Formerly Freshcaller) free?

Yes. Freshdesk Contact Center (Formerly Freshcaller) offers a free plan. Paid plans start at $19 with Blossom.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Freshdesk Contact Center (Formerly Freshcaller) offers a free trial — no credit card required. You can test core features before committing to a paid plan.

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, Freemium, Subscription pricing. Plans start from $15//User/Month.

The starting price of Freshdesk Contact Center (Formerly Freshcaller) is $15/User/Month when Billed Yearly

Most subscription-based tools including Freshdesk Contact Center (Formerly Freshcaller) offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Freshdesk Contact Center (Formerly Freshcaller)'s for exact savings.

Most SaaS products including Freshdesk Contact Center (Formerly Freshcaller) allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Freshdesk Contact Center (Formerly Freshcaller)'s terms or contact their support team for details.

Freshdesk Contact Center (Formerly Freshcaller) offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

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  • Hidden-cost and annual-discount notes

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Help & Contact

Freshdesk Contact Center (Formerly Freshcaller) Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationSan Mateo, California

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].