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Capsule vs ConvergeHub vs Bigin by Zoho CRM Comparison

Last updated:

Capsule

4.5(142 reviews)

Starting at $18 /user/month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box integrations and data-driven e…

ConvergeHub

4.6(37 reviews)

Starting at $9 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

ConvergeHub is a powerful CRM platform for SMBs, enabling you to efficiently manage your business from one place. With CRM, marketing automation and accounting in one cloud-based software solution, you will save time and…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

ConvergeHub leads on user satisfaction with a 4.6-star rating across 37 reviews.

Capsule vs ConvergeHub vs Bigin by Zoho CRM — at a glance

FeatureCapsuleConvergeHubBigin by Zoho CRM
Rating4.5 / 54.6 / 54.3 / 5
Reviews14237119
Starting price$18 /user/month$9 /User/Month$7 /User/Month
Free trial Yes Yes Yes
Free version No No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessFreelancers / Consultants, Large Enterprises, Medium BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailableAvailable
Support modesBusiness Hours, Online24/7 (Live rep), Business Hours, OnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyGlobalGlobal

Key differences between Capsule and ConvergeHub

  • Pricing: Capsule starts at $18 /user/month, while ConvergeHub starts at $9 /User/Month.
  • User satisfaction: ConvergeHub scores higher with a 4.6-star average.
  • Deployment: Capsule supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ConvergeHub supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Capsule vs ConvergeHub vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Capsule - CRM Software
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ConvergeHub - CRM Software
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Biggest differences

Start here before you go deeper into features.

Capsule

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

ConvergeHub

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Capsule typically suits Freelancers / Consultants and Large Enterprises. ConvergeHub tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box ... Read More about Capsule

ConvergeHub is a powerful CRM platform for SMBs, enabling you to efficiently manage your business from one place. With CRM, marketing automation and accounting in one cloud-based software ... Read More about ConvergeHub

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $18 , yearly
  • Starts from $9
  • Starts from $7 , Billed Yearly

Free Trial Availability

Spotsaas Score

What's this? ↗

8.9/10

8.9/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.6

(37)
Get pricing help
Get pricing help

Software Demo

Demo

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How do Capsule, ConvergeHub and Bigin by Zoho CRM Compare on Features?

Total Features

30 Features

10 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Capsule, ConvergeHub and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $18 , yearly
        • $9
        • $7 , Billed Yearly

        Pricing Plans

        • Starter

          $21

          /user/month

          • Our Starter plan gives you:

          • 30000 Contacts

          • Email Templates

          Show more +

        • Growth

          $38

          /user/month

          • Everything in Starter plus:

          • 60000 Contacts

          • Workflow Automations

          Show more +

        • Advanced

          $60

          /user/month

          • Everything in Growth plus:

          • 120000 Contacts

          • Contact Enrichment

        • Browse all pricing plans
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Capsule pricing
        ConvergeHub pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes

        HIPAA

        ✗ No

        Data Residency

        🌐 Global

        Capsule vs ConvergeHub User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        210

        51

        14

        2

        1

        28

        3

        0

        0

        0

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 278 reviews, with consistently positive feedback.

        Buyer sentiment

        Buyer sentiment is very strong across 31 reviews, with consistently positive feedback.

        What buyers like

        • Cost-effective and feature-rich CRM, suitable for small and mid-sized businesses on a budget.
        • Integrates multiple functionalities in one platform—sales, marketing, billing, support, and data centralization—leading to time and cost savings.
        • Highly customizable with robust automation tools, allowing businesses to tailor processes to specific needs.

        Common complaints

        • User interface (UI) feels outdated and lacks modern aesthetics, though improvements are reportedly in development.
        • Some users experience a learning curve, especially new CRM adopters, although resources ease this process.
        • Limited native integrations for specific third-party apps, requiring workarounds for niche functionalities.

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        No pros or cons available for this product

        • Combines multiple business functions in one platform.

        • Streamlines operations for small to medium businesses.

        • User-friendly design facilitates quick onboarding.

        • May lack depth in specific features.

        • Not ideal for very large organizations.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Hyperact

        Hyperact

        Family Wise LTD

        Family Wise LTD

        Fuzzy Labs

        Fuzzy Labs

        No Customers information available.

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        Tracks

        5 Screenshots

        No screenshots available.

        Videos

        video-0

        3 Videos

        video-0

        1 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Capsule or ConvergeHub?
        ConvergeHub edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Capsule and ConvergeHub offer a free trial?
        Yes, both Capsule and ConvergeHub offer a free trial.
        What is the starting price of Capsule vs ConvergeHub?
        Capsule starts at $18 /user/month. ConvergeHub starts at $9 /User/Month.
        What are the top alternatives to Capsule?
        Top alternatives to Capsule include Bigin by Zoho CRM, Freshsales, Salesforce, Streak, OnePageCRM.
        What are the top alternatives to ConvergeHub?
        Top alternatives to ConvergeHub include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, HubSpot CRM.

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