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8.9

SpotScore

Capsule - CRM Software

Capsule Review: Is It The Right CRM Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Trial & Free Plan Available

SOC 2

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Starts from $18 / user / month when yearly, also offers free forever plan

HyperactHyperact
Family Wise LTDFamily Wise LTD
Fuzzy LabsFuzzy Labs
HasBeanHasBean
Rolatube TechnologyRolatube Technology

Trusted by teams including Hyperact

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What is Capsule?

Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box integrations and data-driven email marketing capabilities to help the product or website owner communicate with their audience seamlessly.

Pricing

  • Starts from $18 / user / month when yearly

  • Free Trial available

Best For

Suited for small teams, SMBs, and enterprise

Security & Compliance

SOC 2

    Platform

    • Web + mobile app (iOS & Android)

    Capsule Software Demo

    Capsule was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

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    Who should consider Capsule

    Team types
    Freelancers / Consultants, Large Enterprises

    Why teams choose Capsule

    • Reviewers praise the clean, simple, intuitive interface that is easy to set up and navigate.

    • It is affordable and well-suited to small businesses, with strong value for the price.

    • Customizable fields and tags let teams tailor contact and company records to their processes.

    Is Capsule right for you?

    Pros and cons

    Capsule pros and cons

    • Capsule pros
    • Reviewers praise the clean, simple, intuitive interface that is easy to set up and navigate.

    • It is affordable and well-suited to small businesses, with strong value for the price.

    • Customizable fields and tags let teams tailor contact and company records to their processes.

    • Capsule cons
    • Some reviewers want more direct native integrations rather than relying on Zapier workarounds.

    • A few find certain search methods clunky and wish for features like exporting tasks.

    4.6/5 rating
    278 verified reviews
    Free trial available

    Ready to try it?

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    Start your free trial — no credit card required.

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    Still comparing?

    See how it stacks up

    Compare Capsule side-by-side with top CRM Software alternatives.

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    Capsule reviews and ratings

    Buyer sentiment

    Buyer sentiment is very strong across 278 reviews, with consistently positive feedback.

    What buyers like

    • Reviewers praise the clean, simple, intuitive interface that is easy to set up and navigate.
    • It is affordable and well-suited to small businesses, with strong value for the price.
    • Customizable fields and tags let teams tailor contact and company records to their processes.

    Common complaints

    • Some reviewers want more direct native integrations rather than relying on Zapier workarounds.
    • A few find certain search methods clunky and wish for features like exporting tasks.

    4.63

    Excellent

    Based on 175 ratings & 278 reviews

    Are you using Capsule?

    Rating Distribution

    Excellent

    (210)

    Very Good

    (51)

    Good

    (14)

    Poor

    (2)

    Terrible

    (1)

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    What are the features of Capsule?

    59%

    Feature coverage

    29 of 49 tracked features

    API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…

    Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…

    A Calendar (Reminder System) is a software feature that helps users organize and manage their daily tasks, appointments, meetings, and event…

    Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…

    Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…

    Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…

    Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…

    To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…

    Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…

    Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…

    Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the…

    Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…

    Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…

    Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…

    A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…

    Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…

    A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…

    Recurring task management entails ensuring that the project manager correctly manages recurring tasks (those that occur on a regular basis)…

    Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…

    Report exporting is a crucial feature that allows users to save and transmit data from a software in a convenient and readable format. It en…

    Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…

    A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…

    Sales activity automation is a powerful tool designed to streamline and simplify the sales process for businesses. It automates various task…

    Sales pipeline management within AI sales assistant software is designed to streamline and optimize the process of tracking and managing sal…

    Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…

    Task automation is a highly useful feature that allows users to streamline and automate their repetitive tasks and processes, saving them si…

    The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…

    Templates are pre-designed formats or layouts that are used as a starting point for creating various documents or designs. They serve as a f…

    Two Factor Authentication, also known as 2FA, is a security feature that adds an extra layer of protection to your online accounts. It requi…

    Security & Compliance

    Capsule security and data handling

    Key compliance certifications and security features for IT and security teams evaluating Capsule.

    Certifications

    SOC 2✓ Certified
    HIPAA✗ Not certified

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    Capsule Customers

    Hyperact-logo

    Hyperact

    Family Wise LTD-logo

    Family Wise LTD

    Fuzzy Labs-logo

    Fuzzy Labs

    HasBean-logo

    HasBean

    Rolatube Technology-logo

    Rolatube Technology

    360 Wealth Maangement-logo

    360 Wealth Maangement

    Help & Contact

    Capsule Support Options

    Customer ServiceBusiness HoursOnline
    LocationManchester, England

    Frequently Asked Questions About Capsule

    Common questions buyers ask before choosing Capsule.

    Capsule is a CRM Software. Capsule offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.

    Buyers commonly note the following limitations of Capsule: Some reviewers want more direct native integrations rather than relying on Zapier workarounds.; A few find certain search methods clunky and wish for features like exporting tasks..

    Some top alternatives to Capsule includes Bigin by Zoho CRM, Creatio CRM, Pipeline CRM, SuiteCRM and ClientLook.

    Capsule offers Free Trial, Freemium, Subscription pricing models

    We don't have information regarding integrations of the Capsule as of now.

    The starting price of Capsule is $18/user/month when yearly

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    About the reviewer

    Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

    Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].