8.9
Spot Score

Capsule Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $18 / user / month when yearly, also offers free forever plan

Hyperact
Family Wise LTD
Fuzzy Labs
HasBean
Rolatube TechnologyTrusted by many companies including Hyperact
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is Capsule?
Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box integrations and data-driven email marketing capabilities to help the product or website owner communicate with their audience seamlessly.
Pricing
Starts from $18 / user / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
Capsule Software Demo
Capsule was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Capsule
- Team types
- Freelancers / Consultants, Large Enterprises
Ready to try it?
Get started with Capsule
Start your free trial — no credit card required.
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See how it stacks up
Compare Capsule side-by-side with top CRM Software alternatives.
What is the pricing of Capsule?
Capsule Pricing Plans
Starter
$21
/user/month
Our Starter plan gives you:
30000 Contacts
Email Templates
AI-Powered Email Assistant
Shared Mailbox
Show more +
Growth
$38
/user/month
Everything in Starter plus:
60000 Contacts
Workflow Automations
Advanced Sales Reporting
Multiple Sales Pipelines
Show more +
Advanced
$60
/user/month
Everything in Growth plus:
120000 Contacts
Contact Enrichment
Ultimate
$75
/user/month
Everything in Advanced plus:
240000 Contacts
Dedicated Account Manager
Custom Training
Ongoing Priority Support
Capsule reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 278 reviews, with consistently positive feedback.
What users are saying
TB
Tom B
05/16/24
I've been using Capsule for many years
I've been using Capsule for many years, it's been great to seem them grow and add features as the years have passed. The interface is nice and ...
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DG
Deborah Gerrard
03/11/24
5 star - ALWAYS quick to respond with…
ALWAYS quick to respond with considered, thorough information and advice. It's so reassuring to know the Support Team are on hand, are always quick to ...
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AU
Anonymous User
01/09/24
"A simple, reliable but essential business tool"
What do you like best about Capsule CRM? We have a number of different users and all of them have different skills and needs. It is very simple to ...
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AU
Anonymous User
01/09/24
"Seamless Interaction"
What do you like best about Capsule CRM? Capsule assists our employees to keep track of and report on client specific requirements. By setting up ...
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AU
Akshay U
01/09/24
"Lead management and contact management is easy."
What do you like best about Capsule CRM? The major upsides of Capsule CRM are it's ease of use, management of new contacts or customers in proper and ...
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AU
Anonymous User
01/04/24
"The Perfect CRM for an SME"
What do you like best about Capsule CRM? User Friendly system with great customer care and support. The team at Capsule are really committed to ...
Read more
What are the features of Capsule?
API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
A Calendar (Reminder System) is a software feature that helps users organize and manage their daily tasks, appointments, meetings, and event…
Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…
Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…
Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Recurring task management entails ensuring that the project manager correctly manages recurring tasks (those that occur on a regular basis)…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Report exporting is a crucial feature that allows users to save and transmit data from a software in a convenient and readable format. It en…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Sales activity automation is a powerful tool designed to streamline and simplify the sales process for businesses. It automates various task…
Sales pipeline management within AI sales assistant software is designed to streamline and optimize the process of tracking and managing sal…
Single Sign On (SSO) is a software feature that allows users to access multiple applications or systems with just one set of login credentia…
Task automation is a highly useful feature that allows users to streamline and automate their repetitive tasks and processes, saving them si…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Templates are pre-designed formats or layouts that are used as a starting point for creating various documents or designs. They serve as a f…
Two Factor Authentication, also known as 2FA, is a security feature that adds an extra layer of protection to your online accounts. It requi…
Capsule Customers
Capsule Support Options
Frequently Asked Questions About Capsule
Common questions buyers ask before choosing Capsule.
Capsule is a CRM Software. Capsule offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Some top alternatives to Capsule includes Bigin by Zoho CRM, Freshsales, Salesforce, Streak and ConvergeHub.
Capsule offers Free Trial, Freemium, Subscription pricing models
The starting price of Capsule is $18/user/month when yearly
Ready to try it?
Get started with Capsule
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











