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8.9

Spot Score

Capsule - CRM Software

Capsule Review: Is It The Right CRM Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Trial & Free Plan Available

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Starts from $18 / user / month when yearly, also offers free forever plan

HyperactHyperact
Family Wise LTDFamily Wise LTD
Fuzzy LabsFuzzy Labs
HasBeanHasBean
Rolatube TechnologyRolatube Technology

Trusted by many companies including Hyperact

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What is Capsule?

Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box integrations and data-driven email marketing capabilities to help the product or website owner communicate with their audience seamlessly.

Pricing

  • Starts from $18 / user / month when yearly

  • Free Trial available

Best For

Suited for solo users, small teams, SMBs, and enterprise

Platform

  • Web + mobile app (iOS & Android)

Capsule Software Demo

Capsule was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider Capsule

Team types
Freelancers / Consultants, Large Enterprises
4.5/5 rating
278 verified reviews
Free trial available

Ready to try it?

Get started with Capsule

Start your free trial — no credit card required.

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Still comparing?

See how it stacks up

Compare Capsule side-by-side with top CRM Software alternatives.

Bigin by Zoho CRM
Freshsales
Salesforce
+8 more
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Capsule reviews and ratings

Buyer sentiment

Buyer sentiment is very strong across 278 reviews, with consistently positive feedback.

4.5

Very Good

Based on 142 ratings & 278 reviews

Rating Distribution

Excellent

(210)

Very Good

(51)

Good

(14)

Poor

(2)

Poor

(1)

What users are saying

TB

Tom B

05/16/24

5 out of 5

I've been using Capsule for many years

I've been using Capsule for many years, it's been great to seem them grow and add features as the years have passed. The interface is nice and ...

Read more

DG

Deborah Gerrard

03/11/24

5 out of 5

5 star - ALWAYS quick to respond with…

ALWAYS quick to respond with considered, thorough information and advice. It's so reassuring to know the Support Team are on hand, are always quick to ...

Read more

AU

Anonymous User

01/09/24

5 out of 5

"A simple, reliable but essential business tool"

What do you like best about Capsule CRM? We have a number of different users and all of them have different skills and needs. It is very simple to ...

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AU

Anonymous User

01/09/24

5 out of 5

"Seamless Interaction"

What do you like best about Capsule CRM? Capsule assists our employees to keep track of and report on client specific requirements. By setting up ...

Read more

AU

Akshay U

01/09/24

4 out of 5

"Lead management and contact management is easy."

What do you like best about Capsule CRM? The major upsides of Capsule CRM are it's ease of use, management of new contacts or customers in proper and ...

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AU

Anonymous User

01/04/24

4.5 out of 5

"The Perfect CRM for an SME"

What do you like best about Capsule CRM? User Friendly system with great customer care and support. The team at Capsule are really committed to ...

Read more

What are the features of Capsule?

60%

Feature coverage

30 of 50 tracked features

API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…

Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…

A Calendar (Reminder System) is a software feature that helps users organize and manage their daily tasks, appointments, meetings, and event…

Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…

Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…

To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…

Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…

Drag and drop allows users to choose an object or a portion of text and move it to the desired location by dragging or "dropping" it. It can…

Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the…

Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…

Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…

Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…

A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…

Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…

A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…

Recurring task management entails ensuring that the project manager correctly manages recurring tasks (those that occur on a regular basis)…

Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…

Report exporting is a crucial feature that allows users to save and transmit data from a software in a convenient and readable format. It en…

Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…

Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…

A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…

Sales activity automation is a powerful tool designed to streamline and simplify the sales process for businesses. It automates various task…

Sales pipeline management within AI sales assistant software is designed to streamline and optimize the process of tracking and managing sal…

Single Sign On (SSO) is a software feature that allows users to access multiple applications or systems with just one set of login credentia…

Task automation is a highly useful feature that allows users to streamline and automate their repetitive tasks and processes, saving them si…

The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…

Templates are pre-designed formats or layouts that are used as a starting point for creating various documents or designs. They serve as a f…

Two Factor Authentication, also known as 2FA, is a security feature that adds an extra layer of protection to your online accounts. It requi…

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Capsule Customers

Hyperact-logo

Hyperact

Family Wise LTD-logo

Family Wise LTD

Fuzzy Labs-logo

Fuzzy Labs

HasBean-logo

HasBean

Rolatube Technology-logo

Rolatube Technology

360 Wealth Maangement-logo

360 Wealth Maangement

Help & Contact

Capsule Support Options

Customer ServiceBusiness HoursOnline
LocationManchester, England

Frequently Asked Questions About Capsule

Common questions buyers ask before choosing Capsule.

Capsule is a CRM Software. Capsule offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.

Some top alternatives to Capsule includes Bigin by Zoho CRM, Freshsales, Salesforce, Streak and ConvergeHub.

Capsule offers Free Trial, Freemium, Subscription pricing models

We don't have information regarding integrations of the Capsule as of now.

The starting price of Capsule is $18/user/month when yearly

Ready to try it?

Get started with Capsule

Start your free trial — no credit card required.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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