8.9
SpotScore
Agile CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
SOC 2Starts from $9.99 / User / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Agile CRM?
Agile CRM is a market leading CRM system for managing and growing your business . It includes modules for sales force automation, customer service automation, marketing automation, accounts payable, accounts receivable and document management.It will give you the opportunity to significantly reduce the time you spend on routine customer data entry, improve your team's efficiency, and increase sales
Pricing
Starts from $9.99 / User / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Agile CRM Software Demo
Agile CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Agile CRM
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Agile CRM
Comprehensive automation features streamline operations.
User-friendly design enhances accessibility for teams.
Improves overall team efficiency significantly.
Is Agile CRM right for you?
What buyers should know before choosing Agile CRM
Before shortlisting this product, verify that its reporting capabilities meet your specific needs. Multiple users report limitations in custom report building and data export options, so request a demo focused on your exact reporting requirements.
If your team relies heavily on advanced analytics or complex dashboards, test these features thoroughly before committing. The interface has a learning curve, particularly for users new to help desk or CRM software.
Budget time for onboarding and confirm that the vendor provides training resources or documentation for your team's skill level. The live chat support is responsive and effective for resolving setup issues, but clarify response times during your business hours and whether support is available outside standard hours.
Pricing is competitive for small to midsize businesses, but confirm what's included in each tier and whether add-ons for advanced features or additional users will affect your total cost. Verify integration requirements with your existing tools—ask specifically which platforms are supported and whether custom integrations require developer resources.
The product delivers solid value for basic help desk and CRM workflows, but it's not designed for enterprises requiring sophisticated reporting or multi-system orchestration.
Agile CRM pros and cons
- Agile CRM pros
Comprehensive automation features streamline operations.
User-friendly design enhances accessibility for teams.
Improves overall team efficiency significantly.
- Agile CRM cons
Integration options may be limited.
Complexity can deter new users.
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Try the free plan and upgrade when ready.
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Compare Agile CRM side-by-side with top CRM Software alternatives.
What is the pricing of Agile CRM?
Agile CRM Pricing Plans
Free
50,000 Contacts & Companies
Custom Data Fields
Lead Scoring
Unlimited Deals, Tasks & Documents
Appointment Scheduling
Show more +
Starter
Email Campaigns
Web Engagement
Contact Level Analytics
Form Builder
Email Templates Builder
Show more +
Regular
Helpdesk
Groups
Labels
Canned Responses
Views
Show more +
Enterprise
50+ Plugins/Integrations
Email & Phone Support
Google/Shopify/Stripe Sync
Chrome Extension
Basic & Email Reports
Weighing your options?
Not sure if Agile CRM fits your budget?
Agile CRM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 1200 reviews, with consistently positive feedback.
What buyers like
- Exceptional and responsive customer support, praised for being quick, knowledgeable, and friendly.
- Live chat feature is highly effective, providing real-time and efficient problem resolution.
- Support agents go above and beyond, often offering detailed explanations and personalized assistance.
Common complaints
- Some specific functionality limitations, particularly regarding event reporting and sales team management.
- Adjustment to the user interface can take time, especially for those accustomed to other platforms.
- Some users reported uncertainty in the resolution's effectiveness immediately after receiving advice.
Are you using Agile CRM?
- See if Agile CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Agile CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Agile CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Agile CRM.
Certifications
Developer & data
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Agile CRM Support Options
Frequently Asked Questions About Agile CRM
Common questions buyers ask before choosing Agile CRM.
Agile CRM is a CRM Software. Agile CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Buyers commonly note the following limitations of Agile CRM: Integration options may be limited.; Complexity can deter new users.; Pricing may not be suitable for smaller businesses..
Some top alternatives to Agile CRM includes Bigin by Zoho CRM, Creatio CRM, Hubspot Marketing Hub, ClickUp and CRM.io by 500apps.
Agile CRM offers Freemium, Subscription pricing models
The starting price of Agile CRM is $9.99/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].