9.4
SpotScore
Top 10 xMatters Alternatives 2026
Transform incidents into opportunities for growth.
Main Features
- Audit Trail
- Disaster Recovery
- Enriched Notifications
- Incident Prioritization
Pricing
Starts from $16/User/Month, also offers free forever plan
Free Trial available
xMatters is a Incident Management Software platform with a user rating of 4.6★ based on 257 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Incident Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
xMatters vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| xMatters Current | Incident Management Software | $16 | 4.6 ★ | ✓ Yes |
 Freshservice | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 Ivanti Service Manager | Service Desk Software | Free trial | 3.9 ★ | ✓ Yes |
 PagerDuty | Incident Management Software | $10 | 4.6 ★ | ✓ Yes |
 Opsgenie | Incident Management Software | $9 | 4.6 ★ | ✓ Yes |
 AlertOps | Incident Management Software | $5 | 4.7 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top xMatters alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Freshservice
Streamline your support process with ease.
Add to compare
What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreCommon Features
-
Ticket Management
Unique Features
-
Ticketing System
-
Self Service Portal
-
Multi-Channel Communication
+ 4 more
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
Ivanti Service Manager
Elevate your IT service management with Ivanti.
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What is Ivanti Service Manager?
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize current resources without replacing their full stack.
Read moreCommon Features
-
Ticket Management
Unique Features
-
Ticketing System
-
Incident Management
-
Self Service Portal
+ 4 more
Pricing
Free Trial available
Ivanti Service Manager offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.8
SpotScore
PagerDuty
Streamline incident management with PagerDuty.
Add to compare
What is PagerDuty?
PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...
Read moreCommon Features
-
Real-time Dashboard
-
Incident Prioritization
-
Enriched Notifications
+ 2 more
Unique Features
-
Auto-Assign (Incidents)
Pricing
Free Trial available, Try Now
Starts from $10
9.0
SpotScore
Opsgenie
Reduce downtime with intelligent incident management.
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What is Opsgenie?
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, ...
Read moreCommon Features
-
Real-time Dashboard
-
Incident Prioritization
-
Enriched Notifications
+ 3 more
Unique Features
No unique features
Pricing
Free Trial available, Try Now
Starts from $9/User/Month when Billed Yearly, also offers free forever plan
9.1
SpotScore
AlertOps
Streamline your incident management with real-time alerts.
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What is AlertOps?
AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are ...
Read moreCommon Features
-
Safety Management
-
Real-time Dashboard
-
Incident Prioritization
+ 6 more
Unique Features
-
Auto-Assign (Incidents)
Pricing
Free Trial available
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
Everbridge IT Alerting
Stay ahead of attacks, save time and money.
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What is Everbridge IT Alerting?
Everbridge IT Alerting Software helps keep company networks safe from security breaches by increasing the efficiency of communications from IT and NOC teams to on-call staff, and providing complete visibility into network status. Everbridge provides automated risk assessment processes and ...
Read moreCommon Features
-
Incident Reporting
-
Incident Prioritization
Unique Features
-
Incident Alerting
-
Incident Management
-
Incident Tracking
+ 10 more
Pricing
Everbridge IT Alerting offers custom pricing plan
8.5
SpotScore
ServiceNow Customer Service Management
Empowering customer service excellence, simplified.
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What is ServiceNow Customer Service Management?
ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for ...
Read moreCommon Features
-
Ticket Management
Unique Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 10 more
Pricing
ServiceNow Customer Service Management offers custom pricing plan
8.5
SpotScore
Zenduty
Efficiently manage and resolve incidents with Zenduty.
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What is Zenduty?
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and ...
Read moreCommon Features
-
Safety Management
-
Real-time Dashboard
-
Incident Prioritization
+ 6 more
Unique Features
-
Auto-Assign (Incidents)
-
Root-cause Diagnosis
-
CAPA
Pricing
Free Trial available, Try Now
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
7.8
SpotScore
StatusCast Incident Management
Streamline incident response, minimize downtime.
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What is StatusCast Incident Management?
StatusCast Incident Management Software provides seamless, coordinated, and collaborative response to help you swiftly restore services and minimize downtime due to planned maintenance or sudden events. Our incident management system allows you to quickly identify the right people, action, and ...
Read moreCommon Features
-
Real-time Dashboard
-
Incident Prioritization
-
Enriched Notifications
+ 4 more
Unique Features
-
Auto-Assign (Incidents)
-
Root-cause Diagnosis
-
CAPA
Pricing
Free Trial available, Try Now
7.8
SpotScore
PagerTree
Efficient incident management made simple.
Add to compare
What is PagerTree?
PagerTree provides an intelligent alert routing solution that supports contemporary teams with quick incident responses. This advanced software offers individualized on-call schedules, escalation devices, dependable notifications and much more - everything your organization needs for optimal ...
Read moreCommon Features
-
Safety Management
-
Real-time Dashboard
-
Enriched Notifications
+ 2 more
Unique Features
-
Push Notifications
-
Email Alerts
-
Mobile App
+ 4 more
Pricing
Free Trial available, Try Now
Starts from $0/user/month when monthly, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
