7.4
Spot Score
PhaseWare Tracker Review: Is It The Right Incident Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
PhaseWare Tracker offers custom pricing plan
Dexter Chaney
Property Info
American Messaging
FsrTrusted by many companies including Dexter Chaney
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for PhaseWare Tracker
PhaseWare Tracker is an incident management software used by customer service teams in medium to large enterprises. With a rating of 3.2/5 from 6 reviews, it suggests mixed feedback, indicating that while some users find value, others may have reservations.
The software's customizable customer service system and comprehensive features enable efficient complaint resolution, making it a strong choice for teams focused on enhancing customer interactions. However, potential users should be aware that it may require extensive setup, which could be a hurdle for teams with limited technical resources.
Quick facts about PhaseWare Tracker
What is PhaseWare Tracker?
PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking, SLA compliance, process automation, knowledge base and more, offering an effortless customer support experience. With its cutting-edge technology, PhaseWare Tracker is the ideal solution for streamlining customer service operations.
Pricing
PhaseWare Tracker offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
PhaseWare Tracker Screenshots
PhaseWare Tracker was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider PhaseWare Tracker
- Team types
- Large Enterprises, Medium Business
Why teams choose PhaseWare Tracker
Highly customizable to fit specific needs
Comprehensive features streamline customer service
User-friendly interface enhances usability
Is PhaseWare Tracker right for you?
What buyers should know before shortlisting PhaseWare Tracker
PhaseWare Tracker is a customizable customer service system that offers a wide range of features for managing customer interactions. While it excels in customer service, its incident management capabilities may not be as robust as dedicated solutions.
PhaseWare Tracker pros and cons
- PhaseWare Tracker pros
Highly customizable to fit specific needs
Comprehensive features streamline customer service
User-friendly interface enhances usability
- PhaseWare Tracker cons
Setup can be time-consuming
Limited incident management capabilities
Ready to try it?
Get started with PhaseWare Tracker
Start your free trial — no credit card required.
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See how it stacks up
Compare PhaseWare Tracker side-by-side with top Incident Management Software alternatives.
What is the pricing of PhaseWare Tracker?
PhaseWare Tracker uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
PhaseWare Tracker Pricing Plans
PhaseWare Tracker reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Customizable customer service system
- Comprehensive features
- Efficient complaint resolution
Common complaints
- May require extensive setup
- Limited incident management features
- Not suitable for small teams
What users are saying
AU
Anonymous User
07/05/22
"Better Alternatives"
What do you like best about PhaseWare? Phaseware had a decent level of customization available in regards to categorization, tickets flows, ...
Read more
RH
Ryane H
12/18/20
"My team uses this software daily and is ever evolving and changing to meet our needs."
What do you like best about PhaseWare? This program is very user friendly. We upgraded from the desk top version and the transition was pretty ...
Read more
AU
Anonymous User
12/12/17
"Not very intuitive"
What do you like best about PhaseWare? Software does a lot and has a lot of features,. Tracks client incidents / tickets very well and have the option ...
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AU
Anonymous User
10/30/17
"Tracker: Very, Very Basic"
What do you like best about PhaseWare? It's easy to use, so anyone can learn quickly. Everyone has their own login. What do you dislike about ...
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JS
Jeremy S
09/06/17
"PhaseWare Tracker"
What do you like best about PhaseWare? I like the auto search when you are opening a new Incident/Ticket so you can see if there has been any previous ...
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MD
Maureen D
08/01/17
"We have been using PhaseWare (PW) Tracker for 2 years now as a client ticketing system."
What do you like best about PhaseWare? We find PW to be very user friendly and have been able to expand the use of the software to other departments ...
Read more
What are the features of PhaseWare Tracker?
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source.…
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide u…
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
PhaseWare Tracker security and data handling
Key compliance certifications and security features for IT and security teams evaluating PhaseWare Tracker.
Developer & data
Alternatives to PhaseWare Tracker
PhaseWare Tracker Customers
Dexter Chaney
Property Info
American Messaging
Fsr
PhaseWare Tracker Support Options
Frequently Asked Questions About PhaseWare Tracker
Common questions buyers ask before choosing PhaseWare Tracker.
PhaseWare Tracker is a Incident Management Software. PhaseWare Tracker offers Real-time Dashboard, Enriched Notifications, Audit Trail, Incident Reporting and many more functionalities.
Buyers commonly note the following limitations of PhaseWare Tracker: Setup can be time-consuming; Limited incident management capabilities; Not ideal for small teams.
Some top alternatives to PhaseWare Tracker includes Freshservice, Issuetrak, HelpDesk, SmarterTrack and Alcea IssueTrack.
PhaseWare Tracker offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by PhaseWare Tracker. You can visit PhaseWare Tracker pricing page to get the latest pricing.
Ready to try it?
Get started with PhaseWare Tracker
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].