Splunk On-Call vs xMatters Comparison
Splunk On-Call
Starting at $5 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitiv…
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
xMatters leads on user satisfaction with a 4.6-star rating across 257 reviews.
Spotsaas Analysis
Splunk On-CallxMatters
The core difference lies in Splunk On-Call's focus on customizable alerting and shift management, while xMatters emphasizes automated workflows and integrations for incident management. Ideal buyers for Splunk On-Call are DevOps and IT operations teams seeking flexibility, whereas xMatters is suited for IT teams in medium to large enterprises looking for automation.
- Flexible and configurable incident management - Strong mobile alerting capabilities - Customizable alerting and shift management - Ideal for DevOps and IT operations teams - Supports company sizes from 51-500 to 500+ employees - Priced at $5
- Automated, integrated incident management workflows - Multiple integration options with existing IT systems - Focus on improving incident response times - Best for medium businesses and large enterprises - Ideal for IT teams needing automation - Priced at $16
Splunk On-Call vs xMatters — at a glance
| Feature | Splunk On-Call | xMatters |
|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 |
| Reviews | 39 | 257 |
| Starting price | $5 /User/Month | $16 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Splunk On-Call and xMatters
- Pricing: Splunk On-Call starts at $5 /User/Month, while xMatters starts at $16 /User/Month.
- User satisfaction: xMatters scores higher with a 4.6-star average.
- Deployment: Splunk On-Call supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Splunk On-Call vs xMatters — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Splunk On-Call vs xMatters comparison
Get the full side-by-side as a PDF — these picks plus the top Incident Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for flexible, configurable incident management with strong mobile alerting.
- You need customizable alerting and shift management via a powerful rules engine.
- Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.
- You want proactive monitoring integrated with extensive business application connections.
- Your team is small without dedicated incident management needs or prefers simplicity.
- You require a minimalistic alerting tool or extensive marketplace apps and connectors.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Splunk On-Call: Best for flexible, configurable incident management with strong mobile alerting. xMatters: Best for IT teams needing automated, integrated incident management workflows.
Description | Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues ... Read More about Splunk On-Call | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
SpotScoreWhat's this? ↗ | 8.0/10 | 9.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Splunk On-Call and xMatters Compare on Features?
Total Features | 7 Features | 9 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Splunk On-Call and xMatters on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Splunk On-Call User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Splunk On-Call for its flexibility, powerful alerting, and mobile responsiveness, though some find the interface complex and the web portal cumbersome. What buyers like
Common complaints
| Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Accenture  Viasat  Principal |
|---|
Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
|---|---|---|
Videos |  1 Videos |  3 Videos |
Top Alternatives to Splunk On-Call and xMatters in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Splunk On-Call or xMatters?
- xMatters edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Splunk On-Call and xMatters offer a free trial?
- Yes, both Splunk On-Call and xMatters offer a free trial.
- What is the starting price of Splunk On-Call vs xMatters?
- Splunk On-Call starts at $5 /User/Month. xMatters starts at $16 /User/Month.
- What are the top alternatives to Splunk On-Call?
- Top alternatives to Splunk On-Call include Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.