Popular alternatives include YetiCloud, Lightstep Incident Response, Zenduty, StatusCast Incident Management and Squirro Service Insights.
Key factors include Auto-Assign (Incidents), Real-time Dashboard, Incident Prioritization, Enriched Notifications, Incident Reporting and pricing.
Tools like PagerDuty, xMatters, AlertOps, Opsgenie and BigPanda are best for small businesses for Incident Management Software.