9.4
Spot Score
Transform incidents into opportunities for growth.
User Ratings
Main Features
Pricing
Starts from $16/User/Month, also offers free forever plan
Free Trial available
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8.5
Spot Score
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Product Description
ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for ...
Read moreCommon Features
Ticket Management
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 10 more
Pricing
ServiceNow Customer Service Management offers custom pricing plan
8.5
Spot Score
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Product Description
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and ...
Read moreCommon Features
Safety Management
Real-time Dashboard
Incident Prioritization
+ 6 more
Unique Features
Auto-Assign (Incidents)
Root-cause Diagnosis
CAPA
Pricing
Free Trial available, Try Now
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
7.8
Spot Score
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Product Description
StatusCast Incident Management Software provides seamless, coordinated, and collaborative response to help you swiftly restore services and minimize downtime due to planned maintenance or sudden events. Our incident management system allows you to quickly identify the right people, action, and ...
Read moreCommon Features
Real-time Dashboard
Incident Prioritization
Enriched Notifications
+ 4 more
Unique Features
Auto-Assign (Incidents)
Root-cause Diagnosis
CAPA
Pricing
Free Trial available, Try Now
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Popular alternatives include ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and undefined.
Key factors include Safety Management, Real-time Dashboard, Incident Prioritization, Enriched Notifications, Disaster Recovery and pricing.
Tools like PagerDuty, xMatters, AlertOps, Opsgenie and BigPanda are best for small businesses for Incident Management Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
