7.5
SpotScore
Salesforce Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Salesforce Chat offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Salesforce Chat?
Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe - regardless of language. For further efficiency, Salesforce Chat is powered by AI-powered chatbots, which can quickly respond to customer inquiries. Agents also have the advantage of comprehensive customer profiles to swiftly address customer problems, as well as useful features such as 'chat sneak peek', keyboard shortcuts, and pre-written messages. Plus
Pricing
Salesforce Chat offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Salesforce Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Salesforce Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose Salesforce Chat
AI chatbots enhance response times and efficiency.
Multilingual capabilities cater to a global audience.
Comprehensive customer profiles enable personalized service.
Is Salesforce Chat right for you?
What buyers should know before shortlisting Salesforce Chat
Salesforce Chat offers a powerful live chat solution with AI capabilities that enhance customer engagement. Its multilingual support and comprehensive customer profiles make it suitable for global businesses.
Salesforce Chat pros and cons
- Salesforce Chat pros
AI chatbots enhance response times and efficiency.
Multilingual capabilities cater to a global audience.
Comprehensive customer profiles enable personalized service.
- Salesforce Chat cons
Setup complexity may deter some users.
Customization options are somewhat limited.
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Connect with the team for a personalised demo.
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Compare Salesforce Chat side-by-side with top Live Chat Software alternatives.
What is the pricing of Salesforce Chat?
Salesforce Chat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Salesforce Chat Pricing Plans
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Salesforce Chat reviews and ratings
What buyers like
- Multilingual support
- AI-powered chatbots
- Comprehensive customer profiles
Common complaints
- Can be complex to set up
- Limited customization options
- Dependent on internet connectivity
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What are the features of Salesforce Chat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
Salesforce Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Salesforce Chat.
Certifications
Developer & data
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Frequently Asked Questions About Salesforce Chat
Common questions buyers ask before choosing Salesforce Chat.
Salesforce Chat is a Live Chat Software. Salesforce Chat offers Shortcut Messages, Offline Form, Knowledge Database, Call Me Option and many more functionalities.
Buyers commonly note the following limitations of Salesforce Chat: Setup complexity may deter some users.; Customization options are somewhat limited.; Agents may require training to utilize features effectively..
Some top alternatives to Salesforce Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Sitelip.
Salesforce Chat offers Quotation Based pricing model
The starting price is not disclosed by Salesforce Chat. You can visit Salesforce Chat pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].