Salesforce Chat vs Zendesk Chat vs ZoomInfo Chat Comparison
Salesforce Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe - regardless of language. For…
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Zendesk Chat leads on user satisfaction with a 4.4-star rating across 105 reviews.
Salesforce Chat vs Zendesk Chat vs ZoomInfo Chat — at a glance
| Feature | Salesforce Chat | Zendesk Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | — | 4.4 / 5 | — |
| Reviews | — | 105 | — |
| Starting price | Contact for pricing | $19 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | Available | Available |
| Support modes | Online | Business Hours, Online | Business Hours, Online |
| Certifications | — | — | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Salesforce Chat and Zendesk Chat
- Pricing: Zendesk Chat starts at $19 /User/Month. Salesforce Chat pricing is not publicly listed.
- Free trial: Zendesk Chat offers a free trial; Salesforce Chat does not.
- Target audience: Salesforce Chat is built for Large Enterprises and Medium Business, while Zendesk Chat targets Freelancers / Consultants and Large Enterprises.
- Deployment: Salesforce Chat supports SaaS/Web/Cloud; Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Salesforce Chat vs Zendesk Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Salesforce Chat, Zendesk Chat vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Salesforce Chat typically suits Large Enterprises and Medium Business. Zendesk Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe ... Read More about Salesforce Chat | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 7.5/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |  Salesforce Chat has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Salesforce Chat, Zendesk Chat and ZoomInfo Chat Compare on Features?
Total Features | 5 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Salesforce Chat, Zendesk Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |  |
Salesforce Chat, Zendesk Chat vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
Salesforce Chat, Zendesk Chat vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🌐 Global |
Salesforce Chat vs Zendesk Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 125 reviews, with strong overall satisfaction. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos | No videos available. |  4 Videos |
Alternatives to Salesforce Chat, Zendesk Chat, ZoomInfo Chat
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Salesforce Chat or Zendesk Chat?
- Zendesk Chat edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Salesforce Chat and Zendesk Chat offer a free trial?
- Zendesk Chat offers a free trial. Salesforce Chat does not.
- What is the starting price of Salesforce Chat vs Zendesk Chat?
- Salesforce Chat starts at Contact for pricing. Zendesk Chat starts at $19 /User/Month.
- What are the top alternatives to Salesforce Chat?
- Top alternatives to Salesforce Chat include ZoomInfo Chat, Sparkcentral, Zendesk Chat, WhosOn, Acquire.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, Freshchat, Zoho SalesIQ, Olark, Userlike.