8.9
SpotScore
LivePerson Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
LivePerson offers custom pricing plan
Integrates with
Salesforce Marketing Cloud Account Engagem...Overview
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Features
Buyer feedback
Alternatives
Integrations
Media
Security & Compliance
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What is LivePerson?
LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users to easily create activated chat bots that work alongside human experts to address consumer intentions at scale. This personalized approach enables businesses to effectively engage with customers and manage conversations using an easy-to-use conversation manager. Additionally, LivePerson offers real-time conversation analysis to monitor key performance indicators for marketing, sales, and customer service. Its advanced intention manager gives companies insights into consumer intentions and allows them to optimize operations with cloud investments. With a user-friendly point-and-click interface, LivePerson makes it effortless to create automated chat flows, along with features like agent scheduling, database management, video chat, and visitor targeting.
Pricing
LivePerson offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
LivePerson Software Demo
LivePerson was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LivePerson
- Team types
- Large Enterprises, Medium Business
Why teams choose LivePerson
Facilitates easy bot creation for enhanced engagement.
Real-time management aids in effective customer support.
User-friendly interface ensures quick adoption.
Is LivePerson right for you?
What buyers should know before shortlisting LivePerson
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time.
The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL knowledge to create custom reports; pre-built dashboards cover standard metrics (response time, resolution rate, agent utilization) but custom segmentation often requires support tickets.
Before shortlisting, verify in a demo that the reporting interface matches your team's technical skill level. The platform charges per agent seat plus usage fees for AI features; request a detailed cost breakdown for your expected message volume, as pricing scales quickly with high-volume channels like SMS.
Check whether your existing CRM or helpdesk system has a pre-built connector—custom API integrations add 2–4 weeks to deployment. Test the mobile agent app if your team works remote; some users report lag during peak hours.
Confirm that conversation history exports meet your data retention and compliance requirements before signing.
LivePerson pros and cons
- LivePerson pros
Facilitates easy bot creation for enhanced engagement.
Real-time management aids in effective customer support.
User-friendly interface ensures quick adoption.
- LivePerson cons
Customization options may be limited.
Training may be required for optimal use.
Ready to try it?
Get started with LivePerson
Connect with the team for a personalised demo.
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Compare LivePerson side-by-side with top Live Chat Software alternatives.
What is the pricing of LivePerson?
LivePerson uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LivePerson Pricing Plans
Weighing your options?
Not sure if LivePerson fits your budget?
LivePerson reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 309 reviews, with clear strengths and a few common watchouts.
What buyers like
- Allows for managing messaging channels efficiently, including social networks and WhatsApp.
- Customer support is approachable and responsive, providing positive experiences.
- Gives businesses AI features for automating tasks and improving efficiency.
Common complaints
- Some users find the reporting suite cumbersome and require more user-friendly options.
- Limited modularity in pricing may restrict access to all features.
- Inconsistencies in product guidance and advice can be challenging for users.
Are you using LivePerson?
What users are saying
QN
Qusai Nasr
06/03/24
LivePerson totally sucks.
LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any ...
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QN
Qusai Nasr
06/03/24
LivePerson totally sucks.
LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any ...
Read more
CB
Csongor Botos
02/11/24
horrible experience
horrible experience. difficult to use. it logs you out. just awful
CB
Csongor Botos
02/11/24
horrible experience
horrible experience. difficult to use. it logs you out. just awful
AU
Anonymous User
12/25/23
"The system enables demand and personnel management"
What do you like best about LivePerson? Liveperson system help to manage messaging channel of our service.incuding social networks and WhatsApp What ...
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AU
Anonymous User
12/21/23
"Adding Value to the account."
What do you like best about LivePerson? I find the LivePerson Customer Support to be very approachable and are always have a positive experience ...
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What are the features of LivePerson?
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Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
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Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
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LivePerson security and data handling
Key compliance certifications and security features for IT and security teams evaluating LivePerson.
Certifications
Developer & data
Alternatives to LivePerson
LivePerson Integrations
LivePerson Support Options
Frequently Asked Questions About LivePerson
Common questions buyers ask before choosing LivePerson.
LivePerson is a Live Chat Software. LivePerson offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.
Buyers commonly note the following limitations of LivePerson: Customization options may be limited.; Training may be required for optimal use..
Some top alternatives to LivePerson includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
LivePerson offers Quotation Based pricing model
Yes, LivePerson can integrate with
The starting price is not disclosed by LivePerson. You can visit LivePerson pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].