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Kustomer - Help Desk Software

Kustomer Pricing Plans & Top Alternatives in 2026

Streamline your sales process with Kustomer.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Call Logging
  • Community Forums

Pricing

  • Starts from $29/User/Month

  • Free Trial available

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Kustomer Pricing

Claim a Free Trial

Free Trial

✓ Available

Starting Price

$29 / /User/Month

Pricing Model

Free TrialSubscription

No credit card required · Cancel anytime · Free trial included

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Kustomer Pricing Plans Explained

Enterprise

$89

/User/Month

Growing teams (10–50 people)
  • Includes features of Business plan, plus

  • Custom Skill Routing and Proficiency

  • Service-Level Agreements

  • Proactive Chat

  • Knowledge Base Customer Portal

  • Extended API Rate Limit

  • Custom Permission Sets

  • Multiple Business Hours

Show more +

Ultimate

$139

/User/Month

Large teams & enterprises
  • Includes features of Enterprise plan, plus

  • Real-time Dashboards

  • Unlimited Collaboration Users

  • Enhanced Routing

  • Live Agent Auditing

  • Extended API Rate Limit

  • Set Allowed IP Ranges

  • SAML Single Sign-On

Show more +

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Kustomer supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Kustomer's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Kustomer offers a free trial — no credit card required. You can test core features before committing to a paid plan.

Kustomer offers Free Trial, Subscription pricing. Plans start from $29//User/Month.

The starting price of Kustomer is $29/User/Month

Kustomer does not have a permanently free plan, but it does offer a free trial so you can evaluate the product before committing to a paid subscription.

Most subscription-based tools including Kustomer offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Kustomer's for exact savings.

Most SaaS products including Kustomer allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Kustomer's terms or contact their support team for details.

Kustomer offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Help & Contact

Kustomer Support Options

Customer ServiceBusiness HoursOnline
LocationNew York, New York

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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