Which is better, Kustomer or Zendesk Sell?

Zendesk Sell edges out Kustomer based on user ratings across 475 reviews. That said, the best pick depends on your workflow — Kustomer may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Kustomer and Zendesk Sell?

Key differences between Kustomer and Zendesk Sell include pricing (Kustomer starts at $29 vs Zendesk Sell at $19). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Kustomer and Zendesk Sell offer a Free trial?

Yes, both Kustomer and Zendesk Sell offer a Free Trial.

Who are the typical users of Kustomer?

Kustomer is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Zendesk Sell?

Zendesk Sell is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Kustomer and Zendesk Sell?

Pricing for Kustomer starts at $29/User/Month, whereas Zendesk Sell starts at $19/User/Month.

What are the best alternatives to Kustomer?

Some top alternatives to Kustomer include Zoho Desk, Zendesk Sell, Freshservice, Freshdesk, Zendesk Support.

What are the best alternatives to Zendesk Sell?

Some top alternatives to Zendesk Sell include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Salesforce.

Kustomer vs Zendesk Sell vs Bigin by Zoho CRM Comparison

Last updated: May 22, 2026

Kustomer

4.2(381 reviews)

Starting at $29 /User/Month

Free Trial
Large Enterprises
Medium Business

Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelli…

View Pricing Read Reviews

Zendesk Sell

4.5(475 reviews)

Starting at $19 /User/Month

Free Trial
Large Enterprises
Medium Business

Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing based on specific triggers, set u…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Zendesk Sell leads on user satisfaction with a 4.5-star rating across 475 reviews.

Kustomer vs Zendesk Sell vs Bigin by Zoho CRM — at a glance

Feature	Kustomer	Zendesk Sell	Bigin by Zoho CRM
Rating	4.2 / 5	4.5 / 5	4.3 / 5
Reviews	381	475	119
Starting price	$29 /User/Month	$19 /User/Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	Help Desk Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	24/7 (Live rep), Business Hours, Online	Business Hours, Online
Certifications	—	SOC 2, HIPAA, GDPR, ISO 27001	—
Data residency	—	Global	Global

Key differences between Kustomer and Zendesk Sell

Pricing: Kustomer starts at $29 /User/Month, while Zendesk Sell starts at $19 /User/Month.
User satisfaction: Zendesk Sell scores higher with a 4.5-star average.
Deployment: Kustomer supports SaaS/Web/Cloud; Zendesk Sell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Kustomer vs Zendesk Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Kustomer (257) Talk to an expert Talk to an expert	Zendesk Sell (150) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Kustomer

Best for

Large Enterprises, Medium Business, Small Business

Zendesk Sell

Best for SMB sales teams needing easy, integrated CRM with automation.

Choose if

You want a simple, user-friendly CRM with minimal learning curve.
You need seamless integration with Zendesk Support and popular tools like G-Suite and Mailchimp.
You require robust automation to reduce manual sales tasks and streamline workflows.

Consider alternatives if

Your enterprise demands highly customizable workflows and advanced reporting.
You rely heavily on advanced bulk email or phone system integrations without third-party tools.

Bigin by Zoho CRM

Best for

Small Business

Kustomer typically suits Large Enterprises and Medium Business. Zendesk Sell tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based ... Read More about Kustomer	Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More about Zendesk Sell	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $29	Starts from $19 , yearly	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	Not Available	9.1/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.2 (381)	4.5 (475)	4.3 (119)
Best Company Size	—	1-50 employees51-500 employees	—
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Kustomer, Zendesk Sell and Bigin by Zoho CRM Compare on Features?

Total Features	23 Features	29 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Kustomer, Zendesk Sell and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$29	$19 , yearly	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	—	✓ Yes
GDPR	—	✓ Yes
ISO 27001	—	✓ Yes
Single Sign-On (SSO)	—	✓ Yes
Multi-Factor Auth (MFA)	—	✓ Yes
Data Encryption	—	✓ Yes
Audit Logs	—	✓ Yes
Data Residency	—	🌐 Global

Kustomer vs Zendesk Sell User Reviews & Rating Comparison

User Ratings	4.2 (based on 381 reviews)	4.5 (based on 475 reviews)	4.3 (based on 119 reviews)
Rating Distribution	218 24 13 1 1	117 25 7 0 1	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 257 reviews, with strong overall satisfaction.	Buyer sentiment Users generally praise Zendesk Sell for its ease of use and integration capabilities but note limitations in customization and occasional performance issues. What buyers like Ease of use Integration with other tools Automation features Common complaints Limited customization Performance reliability	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	No pros or cons available for this product	Intuitive and user-friendly interface with minimal learning curve Seamless integration with Zendesk Support, G-Suite, Mailchimp, and PandaDoc Robust automation features that reduce manual tasks Limited customization options for reports and workflows Performance issues such as occasional slowness and audio drops	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Kustomer_customers_0 Kustomer_customers_1 Kustomer_customers_2	Intermind Stapples Freshly	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	2 Screenshots	No screenshots available.
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Sell 4.5 Freshservice 4.4	Bigin by Zoho CRM 4.3 Hubspot Marketing Hub 4.5 ClickUp 4.4	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Kustomer or Zendesk Sell?: Zendesk Sell edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Kustomer and Zendesk Sell offer a free trial?: Yes, both Kustomer and Zendesk Sell offer a free trial.
What is the starting price of Kustomer vs Zendesk Sell?: Kustomer starts at $29 /User/Month. Zendesk Sell starts at $19 /User/Month.
What are the top alternatives to Kustomer?: Top alternatives to Kustomer include Zoho Desk, Zendesk Sell, Freshservice, Freshdesk, Zendesk Support.
What are the top alternatives to Zendesk Sell?: Top alternatives to Zendesk Sell include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Salesforce.

Kustomer vs Zendesk Sell vs Bigin by Zoho CRM Comparison

Kustomer

Zendesk Sell

Bigin by Zoho CRM

Kustomer vs Zendesk Sell vs Bigin by Zoho CRM — at a glance

Key differences between Kustomer and Zendesk Sell

Compare Kustomer vs Zendesk Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Kustomer

Zendesk Sell

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How do Kustomer, Zendesk Sell and Bigin by Zoho CRM Compare on Features?

Compare Kustomer, Zendesk Sell and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Kustomer vs Zendesk Sell User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions