Top 10 Hopps Alternatives 2026
Say goodbye to technical headaches with Hopps.
Trusted by 2M+ software buyers annually.
Main Features
- 1-on-1 Meetings
- Collaboration Tools
- Customer Engagement
- Real-time Collaboration
Pricing
Hopps offers custom pricing plan
Hopps is a Service Desk Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Hopps vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Hopps Current | Service Desk Software | Custom pricing | No reviews | ✗ No |
 Centreon | Service Desk Software | Free plan available | 4.9 ★ | ✓ Yes |
 Freshservice | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 GLPI | Service Desk Software | Free trial | 4.7 ★ | ✓ Yes |
 HR365 Helpdesk | Service Desk Software | $49 | 4.8 ★ | ✓ Yes |
 InvGate Service Desk | Service Desk Software | Free trial | 4.5 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Hopps alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Centreon — 4.88★
Unlock your full IT potential with Centreon.
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What is Centreon?
Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...
Read moreWhat reviewers like about Centreon
- Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.
- Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services.
- Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard.
Where Centreon falls short
- The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.
- Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.
Common Features
No common features
Unique Features
-
Dashboard
-
Reports
-
Incident Management
+ 2 more
Pricing
Free Trial available, Try Now
Centreon offers custom pricing plan
Freshservice — from $19 · 4.68★
Streamline your support process with ease.
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreWhat reviewers like about Freshservice
- Quick setup
- Real-time status updates
- Multi-channel support
Where Freshservice falls short
- Limited customization options
- May require training for new users
- Basic reporting features
Common Features
No common features
Unique Features
-
Ticket Management
-
Ticketing System
-
Self Service Portal
+ 5 more
Pricing
Free Trial available
Starts from $19/Agent/Month when Billed Yearly
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GLPI — 4.73★
Elevate your management with streamlined efficiency.
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What is GLPI?
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...
Read moreWhat reviewers like about GLPI
- Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
- Easy to use and customize, offering a complete ITSM solution.
- Excellent graphical interface with easy handling and reporting features.
Where GLPI falls short
- Newcomers may find the richness of features and customizations overwhelming without proper support.
- Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
Common Features
No common features
Unique Features
-
Asset Management
-
Ticket Management
-
Incident Management
+ 5 more
Pricing
Free Trial available, Try Now
HR365 Helpdesk — from $49 · 4.8★
Efficient ticket tracking for seamless helpdesk management.
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What is HR365 Helpdesk?
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk ...
Read moreWhat reviewers like about HR365 Helpdesk
- Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
- Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments consistent.
- Simplifies communication through focused ticketing and email features, enhancing customer support.
Where HR365 Helpdesk falls short
- Newcomers may find the richness of features and customizations overwhelming without adequate support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
No common features
Unique Features
-
Ticket Management
-
Ticketing System
-
Self Service Portal
+ 4 more
Pricing
Free Trial available, Try Now
Starts from $49/Month
InvGate Service Desk — 4.51★
Streamlining service operations, one ticket at a time.
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What is InvGate Service Desk?
InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.
Read moreWhat reviewers like about InvGate Service Desk
- User-friendly interface
- Comprehensive service management
- Customizable reporting options
Where InvGate Service Desk falls short
- Limited advanced features
- May lack integrations with some tools
- Customization can be time-consuming
Common Features
No common features
Unique Features
-
Ticket Management
-
Self Service Portal
-
Knowledge Base
+ 5 more
Pricing
Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
Vorex — 4.6★
Streamline IT support with Vorex.
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What is Vorex?
Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, or can be deployed as a pilot project with a few customers. This software enables IT staff to resolve ...
Read moreWhat reviewers like about Vorex
- Streamlined organization for helpdesk tasks, making ticket submission and categorization easy.
- Guided interface that ensures user satisfaction and smooth system operation.
- Instant access to workflow software management for tracking project progress and time spent.
Where Vorex falls short
- Newcomers may find the abundance of features and customizations overwhelming without adequate support.
- Limited selection of apps and connectors in the Marketplace may restrict access to advanced functionalities.
Common Features
No common features
Unique Features
-
Ticket Management
-
Ticketing System
-
Customer Support
+ 5 more
Pricing
Vorex offers custom pricing plan
Deepser — 5★
Efficiently handle customer issues with customizable support.
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What is Deepser?
Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. Unassigned tickets build in a shared queue so overflow can be handled by available staff without manual ...
Read moreWhat reviewers like about Deepser
- Customizable support teams
- Queue management
- Scalable for any size
Where Deepser falls short
- Limited advanced features
- Basic reporting tools
- Setup may require time
Common Features
No common features
Unique Features
-
Ticket Management
-
Workflow Management
-
Customer Support
+ 5 more
Pricing
Free Trial available, Try Now
Deepser offers custom pricing plan
Richdesk — 3.75★
Empower exceptional customer service and support with RichDesk.
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What is Richdesk?
RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...
Read moreWhat reviewers like about Richdesk
- Comprehensive asset management
- Minimal dummy content
- Cost-effective solution
Where Richdesk falls short
- Limited customization options
- May lack advanced features
- Not suitable for large enterprises
Common Features
No common features
Unique Features
-
Asset Management
-
Knowledge Base
-
Incident Management
+ 3 more
Pricing
Free Trial available
Richdesk offers custom pricing plan
Tikit — from $90 · 3★
Effortlessly streamline and enhance customer support.
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What is Tikit?
Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...
Read moreWhat reviewers like about Tikit
- AI-powered ticket deflection
- Quick response times
- Automated workflows
Where Tikit falls short
- Limited customization options
- May require training
- Focus on ticketing only
Common Features
No common features
Unique Features
-
Ticketing System
-
Ticket Management
-
Workflow Management
+ 5 more
Pricing
Free Trial available
Starts from $90/Month when Billed Yearly
IBM Control Desk — 4.03★
Streamline your service desk with intelligent asset management.
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What is IBM Control Desk?
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...
Read moreWhat reviewers like about IBM Control Desk
- Centralizes IT service management with strong control features across incidents, assets, and requests.
- Customer service team provides support through onboarding.
- Management tools cover asset utilization and service request handling.
Where IBM Control Desk falls short
- Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.
- Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.
Common Features
No common features
Unique Features
-
Ticket Management
-
Asset Management
-
Self Service Portal
+ 5 more
Pricing
Free Trial available
IBM Control Desk offers custom pricing plan
Who competes with Hopps?
There are 10 direct Hopps competitors in Service Desk Software. The ones that come up most often are Centreon, Freshservice and GLPI. Each is compared against Hopps on rating, pricing and feature coverage below.
Sites and apps like Hopps
Searches for "sites like Hopps" and "apps like Hopps" land on the same set of options as "Hopps alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What sets each pick apart
Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.
Watch for: The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.
Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
Watch for: Newcomers may find the richness of features and customizations overwhelming without adequate support.
User-friendly interface
Watch for: Limited advanced features
Streamlined organization for helpdesk tasks, making ticket submission and categorization easy.
Watch for: Newcomers may find the abundance of features and customizations overwhelming without adequate support.
Comprehensive asset management
Watch for: Limited customization options
AI-powered ticket deflection
Watch for: Limited customization options
Centralizes IT service management with strong control features across incidents, assets, and requests.
Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.
Why teams look for a Hopps alternative
The push to replace Hopps tends to come down to a few recurring frustrations:
- Limited to specific tools
- May require internet connection
- Potential wait times for support
Choosing a Hopps alternative
Comparing the 10 alternatives on the figures that matter: 9 offer a free tier; and Deepser is the highest rated at 5★ across 1 reviews.
Our methodology.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
