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Top 12 Hopps Alternatives for Android, Compared (2026)

Explore 12 alternatives to Hopps, vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 best Hopps alternatives at a glance

Quick answer

Our pick of service desk software alternatives to Hopps: Freshservice, GLPI and IBM Control Desk. Freshservice leads the list with a 4.68★ rating from real users. Compare all 12 on rating and pricing below.

Switching away from Hopps is easier when you know which tools actually deliver. These 12 service desk software alternatives earned their spots on SpotScore (verified user satisfaction plus market presence), star ratings, and pricing. Our editors vet each one. The table gives you the quick comparison; the sections below give you the why.

ProductSpotScoreRatingPricingBest for
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /Agent/Monthteams of all sizes
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.—★★★★☆ 4.03(15)FreeFree Trial · Quotation Basedteams of all sizes
Motadata ServiceOpAI-Driven IT Service Management for Digital Transformation—Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
HEINZELMANN Service.DeskStreamline inquiries, resolve issues - elevate organizational excellence.—Not yet ratedQuotation Basedteams of all sizes
NeoforceEmpower your business with efficiency and precision.—Not yet ratedFreeFreemium · Subscriptionteams of all sizes
Alemba Service ManagerEnhance efficiency and streamline processes effortlessly.—★★★★☆ 4.05(63)Quotation Basedteams of all sizes
SuptaskStreamline teamwork with seamless ticketing.—★★★★★ 4.8(24)FreeFreemium · Subscription · Quotation Basedteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
ScopedeskStreamlining support, satisfied customers, simplified.—★★★★★ 5(1)FreeFree Trial · Freemium · Subscriptionteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.—★★★★☆ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
CentreonUnlock your full IT potential with Centreon.—★★★★★ 4.88(52)FreeFree Trial · Freemium · Open-source · Quotation Basedteams of all sizes
Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Free Trial
GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Free TrialTry Free →

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IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

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What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

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Free Trial·

IBM Control Desk offers custom pricing plan

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Motadata ServiceOp

AI-Driven IT Service Management for Digital Transformation

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Motadata ServiceOp?

Motadata ServiceOps is an ITIL-compliant IT Service Management (ITSM) platform built on the Deep Learning Framework for IT Operations (DFIT). This AI-enabled solution empowers IT organizations to accelerate changes across people, processes, and technology, driving significant improvements in ...

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Free TrialTry Free →·

Motadata ServiceOp offers custom pricing plan

HEINZELMANN Service.Desk

HEINZELMANN Service.Desk

Streamline inquiries, resolve issues - elevate organizational excellence.

Best for: SMB teams · Mid-market · Enterprise

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What is HEINZELMANN Service.Desk?

Introducing HEINZELMANN Service.Desk, a robust full-service management software solution that redefines inquiry and problem handling in any organization. Say goodbye to chaotic email threads and missed deadlines with our revolutionary platform tailored to boost efficiency and effectiveness ...

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HEINZELMANN Service.Desk offers custom pricing plan

Neoforce

Neoforce

Empower your business with efficiency and precision.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Neoforce?

Revolutionize the way you manage your business operations with Neoforce, the ultimate solution for modern enterprises. Our innovative software empowers businesses to streamline their day-to-day tasks with unmatched flexibility and efficiency. With Neoforce, you can stay on top of every aspect ...

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Alemba Service Manager - Service Desk Software

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Alemba Service Manager?

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...

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Alemba Service Manager offers custom pricing plan

Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

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Starts from $18/Month when Billed Yearly, also offers free forever plan

HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

Best for: SMB teams · Mid-market · Enterprise

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What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Free Trial·

Starts from $79/Month, also offers free forever plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Read more about Centreon
Free TrialTry Free →·

Centreon offers custom pricing plan

Who competes with Hopps?

There are 12 direct Hopps competitors in Service Desk Software. The ones that come up most often are Freshservice, GLPI and IBM Control Desk. Each is compared against Hopps on rating, pricing and feature coverage below.

Sites and apps like Hopps

Searches for "sites like Hopps" and "apps like Hopps" land on the same set of options as "Hopps alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

What sets each pick apart

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

Motadata ServiceOpBest for teams of all sizes
HEINZELMANN Service.DeskBest for teams of all sizes
NeoforceBest for teams of all sizes
Alemba Service ManagerBest for teams of all sizes

Provides user-friendly dashboard view with customization options.

Watch for: Lack of modern features like AI integration and knowledge base integration in older versions.

SuptaskBest for teams of all sizes

User-friendly interface that simplifies task management and enhances collaboration among teams.

Watch for: Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

ScopedeskBest for teams of all sizes

Streamlined ticket management

Watch for: Basic reporting features

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

CentreonBest for teams of all sizes

Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

Watch for: The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

Why teams look for a Hopps alternative

The push to replace Hopps tends to come down to a few recurring frustrations:

  • Limited to specific tools
  • May require internet connection
  • Potential wait times for support

Choosing a Hopps alternative

Comparing the 12 alternatives on the figures that matter: 10 offer a free tier; paid plans run $19, with Freshservice the cheapest entry point; and Scopedesk is the highest rated at 5★ across 1 reviews.

Our methodology.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Hopps are Scopedesk (5.0★), Centreon (4.9★), HaloITSM (4.8★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Hopps, prioritize: 1-on-1 Meetings, Real-time Collaboration, Team Sharing, Customer Engagement, Collaboration Tools, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Hopps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the best Hopps alternative

  • On a budget / just exploring: start with a free tier — Freshservice, GLPI and IBM Control Desk let you evaluate without paying upfront.
  • If real-user ratings matter most: Scopedesk has the strongest star rating (5★) among the options with verified reviews.

How to migrate from Hopps

To switch off Hopps without disruption, handle your data first: export it and test that the new tool imports it cleanly. Verify your key workflows still function, pilot the move on a free plan or trial, and keep Hopps active until the cutover is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].