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9 Hopps Alternatives Ranked by Real Users, Free Picks Included (2026)

Explore 9 alternatives to Hopps, vetted by our editors with real user reviews, pricing, and feature comparisons.

The 9 best free Hopps alternatives at a glance

Quick answer

Our pick of free service desk software alternatives to Hopps: Centreon, Freshservice and GLPI. Centreon leads the list with a 4.88★ rating from real users. Compare all 9 on rating and pricing below.

Switching away from Hopps is easier when you know which tools actually deliver. These 9 service desk software free alternatives earned their spots on SpotScore (verified user satisfaction plus market presence), star ratings, and pricing. Our editors vet each one. The table gives you the quick comparison; the sections below give you the why.

ProductSpotScoreRatingPricingBest for
CentreonUnlock your full IT potential with Centreon.—★★★★★ 4.88(52)FreeFree Trial · Freemium · Open-source · Quotation Basedteams of all sizes
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /Agent/Monthteams of all sizes
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
HR365 HelpdeskEfficient ticket tracking for seamless helpdesk management.—★★★★★ 4.8(20)Freefrom $49/moteams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.—★★★★★ 4.51(43)FreeFree Trial · Quotation Basedteams of all sizes
DeepserEfficiently handle customer issues with customizable support.—★★★★★ 5(1)FreeFree Trial · Quotation Basedteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.—★★★★☆ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
TikitEffortlessly streamline and enhance customer support.—★★★☆☆ 3(1)Freefrom $90/moteams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.—★★★★☆ 4.03(15)FreeFree Trial · Quotation Basedteams of all sizes
Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

52 verified reviews

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What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Read more about Centreon
Free TrialTry Free →·

Centreon offers custom pricing plan

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more about Freshservice
Free Trial

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GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

40 verified reviews

Add to compare

What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

Read more about GLPI
Free TrialTry Free →
HR365 Helpdesk - Service Desk Software

HR365 Helpdesk

Efficient ticket tracking for seamless helpdesk management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

20 verified reviews

Add to compare

What is HR365 Helpdesk?

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk ...

Read more about HR365 Helpdesk
Free TrialTry Free →
InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

43 verified reviews

Add to compare

What is InvGate Service Desk?

InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.

Read more about InvGate Service Desk
Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

Deepser - Service Desk Software

Deepser

Efficiently handle customer issues with customizable support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

1 verified reviews

Add to compare

What is Deepser?

Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. Unassigned tickets build in a shared queue so overflow can be handled by available staff without manual ...

Read more about Deepser
Free TrialTry Free →·

Deepser offers custom pricing plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.8

2 verified reviews

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.0

1 verified reviews

Add to compare

What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

Read more about Tikit
Free Trial
IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.0

15 verified reviews

Add to compare

What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

Read more about IBM Control Desk
Free Trial·

IBM Control Desk offers custom pricing plan

Who competes with Hopps?

There are 9 direct Hopps competitors in Service Desk Software. The ones that come up most often are Centreon, Freshservice and GLPI. Each is compared against Hopps on rating, pricing and feature coverage below.

Sites and apps like Hopps

Searches for "sites like Hopps" and "apps like Hopps" land on the same set of options as "Hopps alternatives" — the 9 options below cover both, whether you want a like-for-like replacement or something lighter.

What sets each pick apart

CentreonBest for teams of all sizes

Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

Watch for: The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

HR365 HelpdeskBest for teams of all sizes

Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.

Watch for: Newcomers may find the richness of features and customizations overwhelming without adequate support.

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

DeepserBest for teams of all sizes

Customizable support teams

Watch for: Limited advanced features

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

TikitBest for teams of all sizes

AI-powered ticket deflection

Watch for: Limited customization options

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

Why teams look for a Hopps alternative

The push to replace Hopps tends to come down to a few recurring frustrations:

  • Limited to specific tools
  • May require internet connection
  • Potential wait times for support

Choosing a Hopps alternative

Comparing the 9 free alternatives on the figures that matter: 9 offer a free tier; paid plans run $19–$90, with Freshservice the cheapest entry point; and Deepser is the highest rated at 5★ across 1 reviews.

Our methodology.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Hopps are Deepser (5.0★), Centreon (4.9★), HR365 Helpdesk (4.8★). Compare all 9 alternatives side-by-side above.

When evaluating alternatives to Hopps, prioritize: 1-on-1 Meetings, Real-time Collaboration, Team Sharing, Customer Engagement, Collaboration Tools, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Hopps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the best Hopps alternative

  • On a budget / just exploring: start with a free tier — Centreon, Freshservice and GLPI let you evaluate without paying upfront.
  • If real-user ratings matter most: Deepser has the strongest star rating (5★) among the options with verified reviews.

How to migrate from Hopps

To switch off Hopps without disruption, handle your data first: export it and test that the new tool imports it cleanly. Verify your key workflows still function, pilot the move on a free plan or trial, and keep Hopps active until the cutover is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].