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12 Free Hopps Alternatives Ranked by Real Users (2026)

Explore 12 alternatives to Hopps — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 best free Hopps alternatives at a glance

Quick answer

Our pick of free service desk software alternatives to Hopps: Zoho Desk, Setapp and Huggy. Zoho Desk leads the pack with a SpotScore of 9.7 and a 4.4★ rating. Compare all 12 on score, rating, and pricing below.

Switching away from Hopps is easier when you know which tools actually deliver. These 12 service desk software free alternatives earned their spots on SpotScore (verified user satisfaction plus market presence), star ratings, and pricing. Our editors vet each one. The table gives you the quick comparison; the sections below give you the why.

ProductSpotScoreRatingPricingBest for
Zoho DeskEfficient support for all your business needs.9.7★★★★ 4.4(4147)Freefrom $7 /user/monthteams of all sizes
SetappBoost productivity with Setapp's unlimited app suite.★★★★★ 5(31)Freefrom $8.99/moteams of all sizes
HuggyEmpowering personalized customer experiences for growing businesses.Not yet ratedFreefrom $59/moteams of all sizes
QualifiedAccelerate sales, maximize your website's potential.★★★★★ 4.6(25)FreeFree Trial · Quotation Basedteams of all sizes
Motadata ServiceOpAI-Driven IT Service Management for Digital TransformationNot yet ratedFreeFree Trial · Quotation Basedteams of all sizes
NeoforceEmpower your business with efficiency and precision.Not yet ratedFreeFreemium · Subscriptionteams of all sizes
SuptaskStreamline teamwork with seamless ticketing.★★★★★ 4.8(24)FreeFreemium · Subscription · Quotation Basedteams of all sizes
HaloITSMStreamline IT service management for seamless operations.★★★★★ 4.6(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
GLPIElevate your management with streamlined efficiency.★★★★★ 4.7(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
ScopedeskStreamlining support, satisfied customers, simplified.★★★★★ 5(1)FreeFree Trial · Freemium · Subscriptionteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.★★★★ 4.3(2)FreeFree Trial · Quotation Basedteams of all sizes
CentreonUnlock your full IT potential with Centreon.★★★★★ 4.8(52)FreeFree Trial · Freemium · Open-source · Quotation Basedteams of all sizes

9.7

SpotScore

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Best for: SMB teams · Mid-market · Enterprise

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What is Zoho Desk?

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Read more about Zoho Desk
Free TrialTry Free →
Setapp - New SaaS Software

Setapp

Boost productivity with Setapp's unlimited app suite.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Setapp?

Setapp offers 2-click hassle-free access to over 220+ apps that your team can use to automate tedious everyday tasks. No signup hassles or pricey license fees; just a single fixed monthly fee for the whole suite, so you can budget for whatever matters most. Enjoy hassle free discovery of new ...

Read more about Setapp
Free TrialTry Free →·

Setapp offers custom pricing plan

Huggy - New SaaS Software

Huggy

Empowering personalized customer experiences for growing businesses.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Huggy?

Huggy provides all the tools to power your enterprise. With our unparalleled Digital Answering Platform, you will be able to deliver a personalized digital experience that will keep your customers satisfied and impressed. With Huggy, you can easily centralize all of your communications channels ...

Read more about Huggy
Free TrialTry Free →

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Qualified - New SaaS Software

Qualified

Accelerate sales, maximize your website's potential.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Qualified?

Qualified leverages the current website of companies to identify leads and get the best return on investment. This comprehensive developer assessment helps start meaningful sales conversation, convert outbound and digital adverts, and further analyse clues of buying intent. This software helps ...

Read more about Qualified
Free TrialTry Free →·

Qualified offers custom pricing plan

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Motadata ServiceOp

AI-Driven IT Service Management for Digital Transformation

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Motadata ServiceOp?

Motadata ServiceOps is an ITIL-compliant IT Service Management (ITSM) platform built on the Deep Learning Framework for IT Operations (DFIT). This AI-enabled solution empowers IT organizations to accelerate changes across people, processes, and technology, driving significant improvements in ...

Read more about Motadata ServiceOp
Free TrialTry Free →·

Motadata ServiceOp offers custom pricing plan

Neoforce

Neoforce

Empower your business with efficiency and precision.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

Add to compare

What is Neoforce?

Revolutionize the way you manage your business operations with Neoforce, the ultimate solution for modern enterprises. Our innovative software empowers businesses to streamline their day-to-day tasks with unmatched flexibility and efficiency. With Neoforce, you can stay on top of every aspect ...

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Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

Add to compare

What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

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Starts from $18/Month when Billed Yearly, also offers free forever plan

HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

Read more about GLPI
Free TrialTry Free →
Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

Read more about Scopedesk
Free Trial·

Starts from $79/Month, also offers free forever plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Read more about Centreon
Free TrialTry Free →·

Centreon offers custom pricing plan

What sets each pick apart

Zoho Desk9.7Best for teams of all sizes

Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

Watch for: Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

SetappBest for teams of all sizes

Wide app selection

Watch for: Limited to Mac apps

HuggyBest for teams of all sizes

Centralized communication

Watch for: Limited integrations

QualifiedBest for teams of all sizes

Lead identification

Watch for: Requires website integration

Motadata ServiceOpBest for teams of all sizes
NeoforceBest for teams of all sizes
SuptaskBest for teams of all sizes

User-friendly interface that simplifies task management and enhances collaboration among teams.

Watch for: Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

ScopedeskBest for teams of all sizes

Streamlined ticket management

Watch for: Basic reporting features

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

CentreonBest for teams of all sizes

Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

Watch for: The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

Why teams look for a Hopps alternative

The push to replace Hopps tends to come down to a few recurring frustrations:

  • Limited to specific tools
  • May require internet connection
  • Potential wait times for support

Choosing a Hopps alternative

Comparing the 12 free alternatives on the figures that matter: 12 offer a free tier; paid plans run $7–$59, with Zoho Desk the cheapest entry point; and Setapp is the highest rated at 5 across 31 reviews.

Our methodology.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Hopps are Setapp (5.0★), Scopedesk (5.0★), Suptask (4.8★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Hopps, prioritize: 1-on-1 Meetings, Real-time Collaboration, Team Sharing, Customer Engagement, Collaboration Tools, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Hopps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the best Hopps alternative

  • On a budget / just exploring: start with a free tier — Zoho Desk, Setapp and Huggy let you evaluate without paying upfront.
  • If real-user ratings matter most: Setapp has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: Zoho Desk has the highest Spotsaas Score (9.7) in this list — a strong default if you're unsure.

How to migrate from Hopps

To switch off Hopps without disruption, handle your data first: export it and test that the new tool imports it cleanly. Verify your key workflows still function, pilot the move on a free plan or trial, and keep Hopps active until the cutover is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].