7.6
SpotScore
Top 10 Daktela Alternatives 2026
Streamlining customer communication for seamless success.
Trusted by 2M+ software buyers annually.
Main Features
- Call Monitoring
- IVR Support
- Inbound Call Center
- Live Chat
Pricing
Daktela offers custom pricing plan
Daktela is a Call Center Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Daktela vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Daktela Current | Call Center Software | Custom pricing | No reviews | ✗ No |
 Nextiva | Call Center Software | $18.95 | 4.6 ★ | ✓ Yes |
 CallTools | Call Center Software | Custom pricing | 5.0 ★ | ✗ No |
 Call Center Studio | Call Center Software | Free trial | 4.9 ★ | ✓ Yes |
 contactSPACE | Call Center Software | $105 | 4.5 ★ | ✗ No |
 Zendesk Talk | Call Center Software | $9 | 4.3 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Daktela alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva — from $18.95 · 4.56★
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Concurrency Support
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.1
SpotScore
CallTools — 4.96★
Streamline your call center operations with ease.
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What is CallTools?
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read moreWhat reviewers like about CallTools
- Efficient automation features save valuable time and enhance productivity.
- Customization options let users tailor the system to their unique needs easily.
- Stellar customer support team that is ready to assist at every turn.
Where CallTools falls short
- The richness of features and customizations can be intimidating and complex for newcomers without proper support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
CallTools offers custom pricing plan
8.9
SpotScore
Call Center Studio — 4.93★
Streamline your call center operations with ease.
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreWhat reviewers like about Call Center Studio
- Fast and effective technical support, providing instant solutions.
- Simple and user-friendly interface, easy to navigate for all users.
- Reliable dialer with excellent call quality, suitable for high call volumes.
Where Call Center Studio falls short
- Lack of variety in the Marketplace for additional apps and connectors.
- Some users find it overly simplistic, lacking in advanced customization options.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.8
SpotScore
contactSPACE — from $105 · 4.5★
Maximize Your Call Center's Potential.
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What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read moreWhat reviewers like about contactSPACE
- Complex case tracking
- Integration with major platforms
- Cloud-based accessibility
Where contactSPACE falls short
- Limited customization options
- Higher cost for advanced features
- Steeper learning curve
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Starts from $105/User/Month
9.0
SpotScore
Zendesk Talk — from $9 · 4.3★
Personalized service for efficient problem resolution.
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What is Zendesk Talk?
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read moreWhat reviewers like about Zendesk Talk
- Integrates with Zendesk
- Streamlines call resolution
- Personalized customer service
Where Zendesk Talk falls short
- Limited standalone functionality
- Requires Zendesk for full use
- Not suitable for non-call center teams
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
9.1
SpotScore
CircleLoop — from $6.45 · 4.07★
Effortless communication, optimized customer experience.
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What is CircleLoop?
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...
Read moreWhat reviewers like about CircleLoop
- Efficient and helpful customer support team that is responsive to user needs and requests.
- Quick and smooth setup process with personalized configurations, especially for new users.
- User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Where CircleLoop falls short
- Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
- Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
- Inconsistent call forwarding and call dropping issues impacting the reliability of the service, especially for businesses.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $6.45/User/Month
9.0
SpotScore
eVoice — from $6.25 · 3.39★
Streamline your telemarketing with eVoice.
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What is eVoice?
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...
Read moreWhat reviewers like about eVoice
- Seamless mobile app experience for remote work and client communication.
- Cost-effective solution that saves money on repairs, extra wiring, and long-distance calls.
- Excellent customer service with patient and professional representatives like Gerome, Fiona, and Jeff.
Where eVoice falls short
- Outdated recording process for messages, requiring more steps than necessary.
- Pricing can become costly with unexpected charges and lack of transparency in billing.
- Limited customization options may be overwhelming for some users.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available, Try Now
Starts from $6.25/User/Month when Billed Yearly
8.4
SpotScore
HoduCC — 3.5★
Efficient cloud contact centers with advanced multimedia capabilities.
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What is HoduCC?
HoduCC - The call center software for Cloud Contact Centers, hosted in the cloud, including customer web chat, live chat. HoduCC software can provide automated live chat with first line of support agents, in combination with advanced multimedia (web voice and video) call handling. Call ...
Read moreWhat reviewers like about HoduCC
- Cloud-based solution
- Supports multimedia interactions
- Real-time statistics available
Where HoduCC falls short
- Limited offline capabilities
- May require stable internet connection
- Customization options are limited
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available
HoduCC offers custom pricing plan
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller) — from $15 · 4.29★
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreWhat reviewers like about Freshdesk Contact Center (Formerly Freshcaller)
- Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
- Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
- Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
Where Freshdesk Contact Center (Formerly Freshcaller) falls short
- Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
- Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
- Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
IVR Support
+ 1 more
Unique Features
-
Concurrency Support
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
8.9
SpotScore
ZIWO — from $109 · 4.71★
Revolutionize your customer service experience.
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What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...
Read moreWhat reviewers like about ZIWO
- Automated detection of phone number country codes enhances convenience and efficiency.
- Easy access and navigation through different options in the apps, improving user experience.
- Excellent call tracking and recording capabilities contribute to operational efficiency.
Where ZIWO falls short
- Occasional system freezes causing delays in operation.
- Automatic logging out after page refresh affecting user experience.
- Limitations in features availability, like call counting on the home page and call number search.
Common Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Progressive Dialer
-
Queue Management (Calls)
-
Auto Call Recording
+ 3 more
Pricing
Free Trial available, Try Now
Starts from $109/User/Month
The main Daktela competitors
There are 10 direct Daktela competitors in Call Center Software. The ones that come up most often are Nextiva, CallTools and Call Center Studio. Each is compared against Daktela on rating, pricing and feature coverage below.
Sites and apps like Daktela
Searches for "sites like Daktela" and "apps like Daktela" land on the same set of options as "Daktela alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What earned each one a spot
Efficient automation features save valuable time and enhance productivity.
Watch for: The richness of features and customizations can be intimidating and complex for newcomers without proper support.
Fast and effective technical support, providing instant solutions.
Watch for: Lack of variety in the Marketplace for additional apps and connectors.
Complex case tracking
Watch for: Limited customization options
Integrates with Zendesk
Watch for: Limited standalone functionality
Efficient and helpful customer support team that is responsive to user needs and requests.
Watch for: Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Seamless mobile app experience for remote work and client communication.
Watch for: Outdated recording process for messages, requiring more steps than necessary.
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Watch for: Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Automated detection of phone number country codes enhances convenience and efficiency.
Watch for: Occasional system freezes causing delays in operation.
Why teams look for a Daktela alternative
Here's what tends to push teams toward a Daktela alternative:
- May lack advanced features
- Customization can be complex
- Not ideal for very large enterprises
- Learning curve for new users
What to look for in a Daktela alternative
By the numbers, these 10 call center software alternatives shake out as follows: 8 offer a free tier; and CallTools is the highest rated at 4.96★ across 251 reviews.
Behind the ranking.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
