7.6
SpotScore
Top 10 Daktela Alternatives 2026
Streamlining customer communication for seamless success.
Trusted by 2M+ software buyers annually.
Main Features
- Call Monitoring
- IVR Support
- Inbound Call Center
- Live Chat
Pricing
Daktela offers custom pricing plan
Daktela is a Call Center Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Daktela vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Daktela Current | Call Center Software | Custom pricing | No reviews | ✗ No |
 Nextiva | Call Center Software | $18.95 | 4.6 ★ | ✓ Yes |
 CallTools | Call Center Software | Custom pricing | 5.0 ★ | ✗ No |
 Call Center Studio | Call Center Software | Free trial | 4.9 ★ | ✓ Yes |
 contactSPACE | Call Center Software | $105 | 4.5 ★ | ✗ No |
 Zendesk Talk | Call Center Software | $9 | 4.3 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Daktela alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
Add to compare
What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Concurrency Support
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.1
SpotScore
CallTools
Streamline your call center operations with ease.
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What is CallTools?
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
CallTools offers custom pricing plan
8.9
SpotScore
Call Center Studio
Streamline your call center operations with ease.
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.8
SpotScore
contactSPACE
Maximize Your Call Center's Potential.
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What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Starts from $105/User/Month
9.0
SpotScore
Zendesk Talk
Personalized service for efficient problem resolution.
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What is Zendesk Talk?
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
9.1
SpotScore
CircleLoop
Effortless communication, optimized customer experience.
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What is CircleLoop?
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 3 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $6.45/User/Month
9.0
SpotScore
eVoice
Streamline your telemarketing with eVoice.
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What is eVoice?
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available, Try Now
Starts from $6.25/User/Month when Billed Yearly
8.4
SpotScore
HoduCC
Efficient cloud contact centers with advanced multimedia capabilities.
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What is HoduCC?
HoduCC - The call center software for Cloud Contact Centers, hosted in the cloud, including customer web chat, live chat. HoduCC software can provide automated live chat with first line of support agents, in combination with advanced multimedia (web voice and video) call handling. Call ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Concurrency Support
-
Progressive Dialer
-
Queue Management (Calls)
+ 1 more
Pricing
Free Trial available
HoduCC offers custom pricing plan
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller)
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
IVR Support
+ 1 more
Unique Features
-
Concurrency Support
-
Queue Management (Calls)
-
Auto Call Recording
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
8.9
SpotScore
ZIWO
Revolutionize your customer service experience.
Add to compare
What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 2 more
Unique Features
-
Progressive Dialer
-
Queue Management (Calls)
-
Auto Call Recording
+ 3 more
Pricing
Free Trial available, Try Now
Starts from $109/User/Month
Which Daktela Alternative Is Right for You?
- If you need a free or low-cost option: Nextiva — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: CallTools — holds the highest user rating (5.0★) among Daktela alternatives.
- If you want a mid-range option: CircleLoop — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Daktela? Get the migration checklist
A step-by-step call center software migration checklist so you can move off Daktela without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Daktela for Call Center Software are CallTools (5.0★), Call Center Studio (4.9★), ZIWO (4.7★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Daktela, prioritize: Outbound Call Center, Inbound Call Center, Live Chat, Predictive Dialer, IVR Support, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Call Center Software tools are TalkDesk, CloudTalk, Nextiva. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Daktela is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].