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Best Live Chat Software For Small Business

Top picks for Live Chat Software available for small business

8.0

Spot Score

Revolutionize customer service with intelligent and interactive bots.

No ratings available

Free Trial available

Freemium not available

Starts from $37/Month

7.9

Spot Score

Boost customer satisfaction with Re:amaze.

4.2

Very Good

Free Trial available

Freemium not available

Starts from $29/User/Month

7.9

Spot Score

Streamline customer communication for maximum profits.

No ratings available

Free trial not available

Freemium not available

SmartCOMM offers custom pricing plan

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List of the Best Live Chat Software For Small Business as of June 2026

8.0

Spot Score

Chatamo - Live Chat Software

Chatamo

Revolutionize customer service with intelligent and interactive bots.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Chatamo?

Chatamo is a game-changing application that revolutionizes customer service. With its powerful natural-language AI, you can effortlessly create intelligent and interactive bots to serve your customers on various messaging platforms. Say goodbye to tedious scriptwriting as Chatamo's ...

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Free Trial·

Starts from $37/Month

7.9

Spot Score

Re:amaze - Live Chat Software

Re:amaze

Boost customer satisfaction with Re:amaze.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Re:amaze?

If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in ...

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Free Trial·

Starts from $29/User/Month

7.9

Spot Score

SmartCOMM - Live Chat Software

SmartCOMM

Streamline customer communication for maximum profits.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is SmartCOMM?

SmartCOMM is a platform that simplifies customer communication and helps businesses drive up revenues. It allows for two-way conversations with customers, providing high customer satisfaction and efficient channels. With this software, teams can easily collaborate when making edits to documents ...

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SmartCOMM offers custom pricing plan

7.9

Spot Score

Gist - Live Chat Software

Gist

Uncover powerful insights with Gist.

Best for: SMB teams · Mid-market

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What is Gist?

Gist is an innovative solution for boosting engagement with internal and external audiences. It allows users to explore and sift through structured datasets, gather insights, and contextualize them with annotations. It comes with a Knowledge Management section where users can add interactive ...

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7.8

Spot Score

ChatSupport - Live Chat Software

ChatSupport

Real connections, better conversions.

Best for: SMB teams

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What is ChatSupport?

Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe ...

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Free Trial·

Starts from $19/Month, also offers free forever plan

7.8

Spot Score

ArrowChat - Live Chat Software

ArrowChat

Enhance your site with seamless communication.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

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What is ArrowChat?

Introducing ArrowChat, the perfect solution for adding chat and video capabilities to your website in just a matter of minutes. With its self-hosted PHP script and jQuery technology, this live chat software allows your users to easily text and video chat with each other. Simply install it on ...

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Starts from $45one-time

7.8

Spot Score

Channel.io - Live Chat Software

Channel.io

Connect with customers, drive growth, and engage effortlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Channel.io?

Channel.io enables businesses to foster customer-centric conversations and experiences. It's an efficient solution that helps to bridge the gap between customers, visitors, and company initiatives. With this complete package, businesses can build relationships, manage the customer journey, and ...

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Free Trial·

Starts from $30/Month when Billed Yearly, also offers free forever plan

7.8

Spot Score

Melu Managed Live Chat - Live Chat Software

Melu Managed Live Chat

Convert visitors into sales with secure live chat.

Best for: SMB teams · Mid-market · Enterprise

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What is Melu Managed Live Chat?

Melu is a managed live chat software that helps convert website visitors into leads and sales in no time! Enjoy top-notch customer service with 256-bit encryption for all chat sessions, ensuring your visitors' personal data is always secure. Receive an email notification as soon as a chat ...

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Free Trial·

Melu Managed Live Chat offers custom pricing plan

7.7

Spot Score

Smith.ai Virtual Receptionists - Live Chat Software

Smith.ai Virtual Receptionists

Your customers, our priority - always.

Best for: SMB teams · Mid-market

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What is Smith.ai Virtual Receptionists?

Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With ...

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Free Trial·

Starts from $140/Month

7.7

Spot Score

iFlyChat - Live Chat Software

iFlyChat

Foster connections and elevate your community.

Best for: SMB teams · Mid-market · Enterprise

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What is iFlyChat?

Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...

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Free Trial·

Starts from $17/Month when Billed Yearly, also offers free forever plan

7.7

Spot Score

LinkedChat - Live Chat Software

LinkedChat

Seamless customer experience, no frustration, happy customers.

Best for: SMB teams · Mid-market · Enterprise

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What is LinkedChat?

LinkedChat is a must-have tool for any SaaS business. Providing a seamless customer experience has never been easier with this platform. Directly chat with customers through popular communication channels like Slack, HipChat, and Telegram. What's even better is that no additional software is ...

Read more about LinkedChat
Free Trial·

Starts from $9/Month when Billed Yearly

7.7

Spot Score

Tiledesk - Live Chat Software

Tiledesk

Boost your support capacity with AI chatbots.

Best for: SMB teams · Mid-market · Enterprise

GDPR
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watch-demo

Watch Demo

What is Tiledesk?

Chatbot Design Studio is a platform that empowers anyone to create AI-powered chatbots and AI agents using drag-and-drop technology. With this platform, you can design AI agents, train them on your specific data, and let them independently handle customer inquiries. This results in achieving ...

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Free TrialTry Free →·

Tiledesk offers custom pricing plan

7.7

Spot Score

ChatBlazer - Live Chat Software

ChatBlazer

Lightning-fast communication, streamlined for success.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

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What is ChatBlazer?

Introducing ChatBlazer – the ultimate solution for live chat, instant messaging, and audio and video conferencing. With a focus on startups, small businesses, SMEs, and agencies, ChatBlazer boasts a user-friendly interface and compatibility with desktop, mobile, and multiple operating systems. ...

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Starts from $80Pay As You Use

7.6

Spot Score

Median CoBrowse - Live Chat Software

Median CoBrowse

Effortlessly boost customer support with seamless screen sharing.

Best for: SMB teams · Mid-market · Enterprise

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What is Median CoBrowse?

Introducing Median CoBrowse - the innovative screen share software designed for support teams. With a single click, seamlessly transition from chat to screen sharing for an enhanced customer service experience. This powerful cobrowsing tool boasts 12+ integrations, allowing for efficient ...

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Free Trial·

Starts from $50/Month

7.5

Spot Score

Chatdesk Teams - Live Chat Software

Chatdesk Teams

Unleash your fanbase for unbeatable CX.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

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What is Chatdesk Teams?

Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ever-evolving and on-brand knowledge base. This advanced tool handles the tedious task of hiring and ...

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Free Trial·

Starts from $99/Month

7.5

Spot Score

Salesforce Chat - Live Chat Software

Salesforce Chat

Engage customers worldwide with AI-powered chat

Best for: SMB teams · Mid-market · Enterprise

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What is Salesforce Chat?

Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe - regardless of language. For further efficiency, Salesforce Chat is powered by AI-powered chatbots, ...

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Salesforce Chat offers custom pricing plan

The Live Force logo

The Live Force

Unleash the power of real-time connections.

Best for: SMB teams · Mid-market · Enterprise

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What is The Live Force?

The Live Force is an innovative live chat platform that seamlessly integrates online messaging with real human interaction, providing a convenient way for potential leads to connect with your brand. Trusted by hundreds of businesses nationwide, The Live Force excels in boosting website lead ...

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The Live Force offers custom pricing plan

Chatwoot - Live Chat Software

Chatwoot

Revolutionize customer support with Chatwoot.

Best for: SMB teams · Mid-market · Enterprise

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What is Chatwoot?

Transform your customer support game with Chatwoot, a powerful all-in-one solution that can help you boost leads and engage with visitors across multiple social media platforms (including Messenger, WeChat, Email, Whatsapp, and Twitter) and your own website. With its easy-to-use dashboard, ...

Read more about Chatwoot

Frequently Asked Questions About Live Chat Software

Stuck on something? We're here to help with all the questions and answers in one place.

The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities. Look for tools that cover your core workflow before comparing advanced features.

Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial:

The top rated Live Chat Software based on verified user reviews and SpotScore are Respond.io, ChatGen, IntelliTicks. These tools score highest on ease of use, feature depth, and customer support — updated monthly from real buyer feedback.

Start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options using free trials before committing. Spotsaas lets you compare side-by-side in minutes.

Yes — 15 Live Chat Software on Spotsaas offer a free plan or trial. Free plans cover core features for small teams; paid upgrades unlock advanced reporting and integrations.

The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Look for per-user pricing, no long-term contracts, and strong onboarding support.

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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