Which is better, LiveChat or SalesCRM?

SalesCRM edges out LiveChat based on user ratings across 1 reviews. That said, the best pick depends on your workflow — LiveChat may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between LiveChat and SalesCRM?

Key differences between LiveChat and SalesCRM include pricing (LiveChat starts at $16 vs SalesCRM at $19). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both LiveChat and SalesCRM offer a Free trial?

Yes, both LiveChat and SalesCRM offer a Free Trial.

Who are the typical users of LiveChat?

LiveChat is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of SalesCRM?

SalesCRM is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of LiveChat and SalesCRM?

Pricing for LiveChat starts at $16/User/Month, whereas SalesCRM starts at $19/Month.

What are the best alternatives to LiveChat?

Some top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.

What are the best alternatives to SalesCRM?

Some top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

LiveChat vs SalesCRM vs Bigin by Zoho CRM Comparison

Last updated: May 21, 2026

LiveChat

4.4(2,017 reviews)

Starting at $16 /User/Month

Free Trial
Large Enterprises
Medium Business

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…

View Pricing Read Reviews

SalesCRM

4.5(1 reviews)

Starting at $19 /Month

Free Trial
Large Enterprises
Medium Business

Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase recurring revenue while reducing manua…

View Pricing Read Reviews

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

SalesCRM leads on user satisfaction with a 4.5-star rating across 1 reviews.

LiveChat vs SalesCRM vs Bigin by Zoho CRM — at a glance

Feature	LiveChat	SalesCRM	Bigin by Zoho CRM
Rating	4.4 / 5	4.5 / 5	4.6 / 5
Reviews	2,017	1	294
Starting price	$16 /User/Month	$19 /Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	Live Chat Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	24/7 (Live rep), Online	Online	Business Hours, Online
Certifications	SOC 2, GDPR	—	—
Data residency	Global	Global	Global

Key differences between LiveChat and SalesCRM

Pricing: LiveChat starts at $16 /User/Month, while SalesCRM starts at $19 /Month.
User satisfaction: SalesCRM scores higher with a 4.5-star average.
Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; SalesCRM supports SaaS/Web/Cloud.

Compare LiveChat vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	LiveChat (791) Talk to an expert Talk to an expert	SalesCRM (3) Talk to an expert Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

LiveChat

Best for small to medium businesses needing integrated real-time customer chat support.

Choose if

You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
Your team requires real-time customer message monitoring to manage peak support hours efficiently.
You need a collaborative ticketing system to track and resolve customer queries effectively.

Consider alternatives if

Your company requires a large number of simultaneous active chat accounts for high traffic.
You need highly customizable sales tracking and event analytics without investing in complex setup.

SalesCRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

LiveChat typically suits Large Enterprises and Medium Business. SalesCRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat	Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase ... Read More about SalesCRM	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $16 , Billed Yearly	Starts from $19	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	9.8/10	8.0/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.4 (2017)	4.5 (1)	4.57 (294)
Best Company Size	Small BusinessMedium Business	—	—
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo		SalesCRM has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do LiveChat, SalesCRM and Bigin by Zoho CRM Compare on Features?

Total Features	8 Features	5 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare LiveChat, SalesCRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$16 , Billed Yearly	$19	$7 , Billed Yearly
Pricing Plans	Starter Get Started 60-day chat history Basic widget customization Ticketing system Show more + Team Get Started Unlimited chat history Full widget customization Ticketing system Show more + Business Get Started Unlimited chat history Full widget customization Ticketing system Show more + Browse all pricing plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	✗ No
GDPR	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	🌐 Global

LiveChat vs SalesCRM User Reviews & Rating Comparison

User Ratings	4.4 (based on 2017 reviews)	4.5 (based on 1 reviews)	4.57 (based on 294 reviews)
Rating Distribution	525 192 46 8 20	3 0 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like Integration capabilities Real-time customer overview Ticketing system for collaboration Common complaints Limited active accounts Learning curve and setup complexity	Buyer sentiment Buyer sentiment is very strong across 3 reviews, with consistently positive feedback. What buyers like Empowers sales organizations Data-driven decision making Reduces manual work Common complaints May lack advanced features User interface could be outdated Limited integrations with other tools	Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Strong integration capabilities with third-party tools like Facebook, Google Analytics, and Mailchimp Real-time customer message overview enabling efficient task assignment during peak hours Effective ticketing system for collaborative customer support and query tracking Limited number of active accounts restricts flexibility during high volume periods Steep learning curve requiring time and effort to master	Focus on empowering sales teams through streamlined processes. Data-driven insights help in making informed decisions. May not have the depth of features for larger organizations. User interface may require updates for better usability.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	7 Screenshots	6 Screenshots
Videos	3 Videos	No videos available.

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	Bigin by Zoho CRM 4.57 ClickUp 4.4 Zoho CRM 4.07	ClickUp 4.4 Zoho CRM 4.07 Freshsales 4.67

Frequently asked questions

Which is better, LiveChat or SalesCRM?: SalesCRM edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do LiveChat and SalesCRM offer a free trial?: Yes, both LiveChat and SalesCRM offer a free trial.
What is the starting price of LiveChat vs SalesCRM?: LiveChat starts at $16 /User/Month. SalesCRM starts at $19 /Month.
What are the top alternatives to LiveChat?: Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
What are the top alternatives to SalesCRM?: Top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

LiveChat vs SalesCRM vs Bigin by Zoho CRM Comparison

LiveChat

SalesCRM

Bigin by Zoho CRM

LiveChat vs SalesCRM vs Bigin by Zoho CRM — at a glance

Key differences between LiveChat and SalesCRM

Compare LiveChat vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

LiveChat

SalesCRM

Download this LiveChat vs SalesCRM vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do LiveChat, SalesCRM and Bigin by Zoho CRM Compare on Features?

Compare LiveChat, SalesCRM and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

LiveChat vs SalesCRM User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions