Ivanti Service Manager vs Vivantio Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Vivantio leads on user satisfaction with a 4.2-star rating across 234 reviews.
SpotSaaS Analysis
Ivanti Service ManagerVivantio
The core difference between Ivanti Service Manager and Vivantio is that Vivantio has a clear pricing structure, while Ivanti lacks detailed information on pricing and features. Ideal buyers for Vivantio are budget-conscious businesses looking for a cost-effective service management solution, whereas Ivanti may appeal to organizations seeking a more comprehensive, albeit undefined, service management platform.
- Comprehensive service management features - Customizable workflows and automation - Integration with various IT tools - Focus on IT service management - Scalable for larger organizations - Strong reporting and analytics capabilities
- Clear pricing structure at $42 per user - Designed for small to medium-sized businesses - User-friendly interface and setup - Strong customer support and training resources - Flexible service desk features - Good for budget-conscious organizations
Ivanti Service Manager vs Vivantio — at a glance
| Feature | Ivanti Service Manager | Vivantio |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 386 | 234 |
| Starting price | Contact for pricing | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR |
| Data residency | Global | Global |
Key differences between Ivanti Service Manager and Vivantio
- Pricing: Vivantio starts at $42 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: Vivantio scores higher with a 4.2-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vivantio supports SaaS/Web/Cloud.
Ivanti Service Manager vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Ivanti Service Manager and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
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Videos |  2 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Vivantio?
- Vivantio edges out the other on user ratings (4.2 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Vivantio offer a free trial?
- Yes, both Ivanti Service Manager and Vivantio offer a free trial.
- What is the starting price of Ivanti Service Manager vs Vivantio?
- Ivanti Service Manager starts at Contact for pricing. Vivantio starts at $42 /User/Month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.