Back vs Ivanti Service Manager Comparison
Back
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-cl…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Back leads on user satisfaction with a 5.0-star rating across 2 reviews.
SpotSaaS Analysis
BackIvanti Service Manager
The core difference between Back and Ivanti Service Manager lies in Back's focus on providing a simple, automated service desk specifically designed for SMBs, while Ivanti Service Manager offers a more comprehensive solution suitable for a wider range of organizations. Ideal buyers for Back are small to medium-sized businesses looking to streamline support processes, whereas Ivanti Service Manager may appeal to larger enterprises seeking robust service management capabilities.
- Best for SMBs seeking a simple service desk solution - Focuses on automation to reduce email overload - Seamless integration with existing tools - Ideal for teams with 11-1000 employees - Emphasizes email integration for support - Designed to enhance efficiency in support operations
- Comprehensive service management solution - Suitable for a wide range of organizations - Offers advanced features for IT service management - May appeal to larger enterprises - Focuses on scalability and customization - Integrates with various IT tools and platforms
Back vs Ivanti Service Manager — at a glance
| Feature | Back | Ivanti Service Manager |
|---|---|---|
| Rating | 5.0 / 5 | 3.8 / 5 |
| Reviews | 2 | 386 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | SOC 2 |
| Data residency | US | Global |
Key differences between Back and Ivanti Service Manager
- User satisfaction: Back scores higher with a 5.0-star average.
- Deployment: Back supports SaaS/Web/Cloud; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Back vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking simple, automated service desk with email integration.
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
Large Enterprises, Medium Business, Small Business
Back typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More about Back | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 11-200 employees201-1000 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Back has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Back and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Back User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited reviews but highly positive feedback from early users. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  SoundCloud  Netlify  Statista |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots |  4 Screenshots |  2 Screenshots |
|---|---|---|
Videos | No videos available. |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Back or Ivanti Service Manager?
- Back edges out the other on user ratings (5.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Back and Ivanti Service Manager offer a free trial?
- Yes, both Back and Ivanti Service Manager offer a free trial.
- What is the starting price of Back vs Ivanti Service Manager?
- Back starts at Contact for pricing. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to Back?
- Top alternatives to Back include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.