Ivanti Service Manager vs ServicePRO Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
ServicePRO leads on user satisfaction with a 3.9-star rating across 27 reviews.
SpotSaaS Analysis
Ivanti Service ManagerServicePRO
The core difference between Ivanti Service Manager and ServicePRO lies in their pricing structure, with ServicePRO being explicitly priced at $22 while Ivanti Service Manager lacks detailed pricing information. Ideal buyers for ServicePRO are cost-conscious organizations looking for a budget-friendly service management solution, while Ivanti Service Manager may appeal to those seeking a more comprehensive, albeit unspecified, service management tool.
Who should pick which
- Comprehensive service management capabilities:
- Flexible deployment options:
- Suitable for various IT environments:
- Customizable workflows and automation:
- Strong integration capabilities:
- Scalable for growing businesses:
- Affordable pricing at $22:
- User-friendly interface:
- Quick setup and deployment:
- Focused on essential service management features:
- Ideal for small to medium-sized businesses:
- Good customer support options:
Ivanti Service Manager vs ServicePRO — at a glance
| Feature | Ivanti Service Manager | ServicePRO |
|---|---|---|
| Rating | 3.8 / 5 | 3.9 / 5 |
| Reviews | 386 | 27 |
| Starting price | Contact for pricing | $22 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | SOC 2 | SOC 2 |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and ServicePRO
- Pricing: ServicePRO starts at $22 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: ServicePRO scores higher with a 3.9-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.
Ivanti Service Manager vs ServicePRO — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Ivanti Service Manager and ServicePRO on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |
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Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or ServicePRO?
- ServicePRO edges out the other on user ratings (3.9 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and ServicePRO offer a free trial?
- Yes, both Ivanti Service Manager and ServicePRO offer a free trial.
- What is the starting price of Ivanti Service Manager vs ServicePRO?
- Ivanti Service Manager starts at Contact for pricing. ServicePRO starts at $22 /User/Month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.