Ivanti Service Manager vs Symantec ServiceDesk Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Symantec ServiceDesk leads on user satisfaction with a 4.0-star rating across 33 reviews.
SpotSaaS Analysis
Ivanti Service ManagerSymantec ServiceDesk
The core difference between Ivanti Service Manager and Symantec ServiceDesk lies in their unique service management features and integrations. Ivanti is ideal for organizations seeking a comprehensive IT service management solution, while Symantec is best for those focused on security and incident management.
Who should pick which
- Comprehensive IT service management capabilities:
- Strong integration options with other IT tools:
- Customizable workflows for varied business needs:
- User-friendly interface for better adoption:
- Scalable solution for growing organizations:
- Robust reporting and analytics features:
- Focus on security incident management:
- Integration with Symantec security products:
- Strong automation features for incident resolution:
- Designed for organizations prioritizing cybersecurity:
- Efficient ticketing system for IT support:
- Comprehensive knowledge base for user self-service:
Ivanti Service Manager vs Symantec ServiceDesk — at a glance
| Feature | Ivanti Service Manager | Symantec ServiceDesk |
|---|---|---|
| Rating | 3.8 / 5 | 4.0 / 5 |
| Reviews | 386 | 33 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | — |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and Symantec ServiceDesk
- Free trial: Ivanti Service Manager offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Symantec ServiceDesk scores higher with a 4.0-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows.
Ivanti Service Manager vs Symantec ServiceDesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Symantec ServiceDesk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Ivanti Service Manager and Symantec ServiceDesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Symantec ServiceDesk?
- Symantec ServiceDesk edges out the other on user ratings (4.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Symantec ServiceDesk offer a free trial?
- Ivanti Service Manager offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Ivanti Service Manager vs Symantec ServiceDesk?
- Ivanti Service Manager starts at Contact for pricing. Symantec ServiceDesk starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.