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C2 ATOM vs Ivanti Service Manager Comparison

Last updated:

C2 ATOM

4.3(53 reviews)

Starting at $50 /User/Month

  • Large Enterprises
  • Medium Business

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user c…

Ivanti Service Manager

3.8(386 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…

C2 ATOM leads on user satisfaction with a 4.3-star rating across 53 reviews.

SpotSaaS Analysis

C2 ATOMIvanti Service Manager

The core difference between C2 ATOM and Ivanti Service Manager lies in their pricing structure, with C2 ATOM clearly listed at $50, while Ivanti's pricing is unspecified. C2 ATOM is ideal for budget-conscious businesses seeking straightforward service management, while Ivanti Service Manager may appeal to organizations that prioritize comprehensive service management features without a clear price point.

- Priced at $50 - Focuses on service management - Suitable for budget-conscious buyers - Features not explicitly listed - Company size applicability not defined - Best for straightforward service needs

- Pricing not specified - Comprehensive service management solution - Ideal for organizations seeking robust features - Company size applicability not defined - Best for complex service management needs - Features not explicitly listed

C2 ATOM vs Ivanti Service Manager — at a glance

FeatureC2 ATOMIvanti Service Manager
Rating4.3 / 53.8 / 5
Reviews53386
Starting price$50 /User/MonthContact for pricing
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modesOnlineOnline
CertificationsSOC 2
Data residencyUSGlobal

Key differences between C2 ATOM and Ivanti Service Manager

  • Pricing: C2 ATOM starts at $50 /User/Month. Ivanti Service Manager pricing is not publicly listed.
  • Free trial: Ivanti Service Manager offers a free trial; C2 ATOM does not.
  • User satisfaction: C2 ATOM scores higher with a 4.3-star average.
  • Deployment: C2 ATOM supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

C2 ATOM vs Ivanti Service Manager — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

C2 ATOM - Service Desk Software
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Biggest differences

Start here before you go deeper into features.

C2 ATOM

Best for

Large Enterprises, Medium Business, Small Business

Ivanti Service Manager

Best for

Large Enterprises, Medium Business, Small Business

C2 ATOM typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More about C2 ATOM

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager

Entry Level Pricing

  • Starts from $50
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available

User Ratings

Based on verified Spotsaas reviews

4.3

(53)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare C2 ATOM and Ivanti Service Manager on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $50
      • Not Available

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      C2 ATOM pricing

      Pricing information not available

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🌐 Global

      C2 ATOM User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      12

      14

      1

      0

      0

      65

      75

      22

      4

      5

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 27 reviews, with strong overall satisfaction.

      What buyers like

      • Easy to configure and customize, adapting well to different business needs and processes.
      • Efficient automation capabilities that optimize processes and increase productivity.
      • Flexibility in managing IT tickets as well as requests from various service departments.

      Common complaints

      • Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
      • Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
      • Overwhelming richness of features and customizations may be challenging for new users without sufficient support.

      Buyer sentiment

      Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • ITIL-ready solution
      • Cloud-based flexibility
      • End-to-end service management

      Common complaints

      • Complex setup process
      • Can be overwhelming for small teams
      • Limited customization options

      Pros and Cons

      • Quick deployment allows for immediate use.

      • Cost-effective solution for budget-conscious businesses.

      • May not scale well for larger enterprises.

      • Limited advanced features compared to competitors.

      • Seamlessly integrates with existing IT processes and tools.

      • Provides a robust framework for ITIL compliance.

      • Initial setup may require significant time investment.

      • Customization options may be limited for some users.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      No Customers information available.

      Total Wine and More

      Total Wine and More

      SinClair Community College

      SinClair Community College

      AdventistHealth

      AdventistHealth

      Media and Screenshots

      Screenshots

      Workflow and project management

      3 Screenshots

      Ivanti Service Manager screenshot

      2 Screenshots

      Videos

      video-0

      4 Videos

      video-0

      2 Videos

      Top Alternatives to C2 ATOM and Ivanti Service Manager in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, C2 ATOM or Ivanti Service Manager?
      C2 ATOM edges out the other on user ratings (4.3 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do C2 ATOM and Ivanti Service Manager offer a free trial?
      Ivanti Service Manager offers a free trial. C2 ATOM does not.
      What is the starting price of C2 ATOM vs Ivanti Service Manager?
      C2 ATOM starts at $50 /User/Month. Ivanti Service Manager starts at Contact for pricing.
      What are the top alternatives to C2 ATOM?
      Top alternatives to C2 ATOM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
      What are the top alternatives to Ivanti Service Manager?
      Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.

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