GLPI vs LiveAgent vs Zoho Desk Comparison
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Zoho Desk
Starting at $7 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage unlimited agents efficiently wh…
GLPI leads on user satisfaction with a 4.7-star rating across 30 reviews.
GLPI vs LiveAgent vs Zoho Desk — at a glance
| Feature | GLPI | LiveAgent | Zoho Desk |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.7 / 5 | 4.4 / 5 |
| Reviews | 30 | 828 | 3,852 |
| Starting price | Contact for pricing | $15 /User/Month | $7 /user/month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Help Desk Software | Help Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | — | Global | Global |
Key differences between GLPI and LiveAgent
- Pricing: LiveAgent starts at $15 /User/Month. GLPI pricing is not publicly listed.
- Target audience: GLPI is built for Large Enterprises and Medium Business, while LiveAgent targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: GLPI scores higher with a 4.7-star average.
- Deployment: GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac; LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare GLPI vs LiveAgent vs Zoho Desk — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Best for businesses needing AI-driven, multi-channel help desk with Zoho integration.
- You want a cost-effective help desk with a robust free plan for startups and SMBs.
- Your team requires AI-powered automation and intelligent ticket routing to boost productivity.
- You use Zoho CRM, Mail, or other Zoho apps and want seamless ecosystem integration.
- Your organization needs a fully mobile-optimized help desk experience with full app functionality.
- You prefer a very simple, out-of-the-box setup without technical configuration or learning curve.
GLPI: Best for customizable IT asset and service management in mid-to-large companies. LiveAgent: Best for small to mid-sized teams needing simple omnichannel customer support.
Description | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More about Zoho Desk |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | Not Available | 9.8/10 | 9.7/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employees500+ employees | 10-50 employees51-500 employees | 10-2000 employeesSmall to Large Businesses |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Asset Management: With GLPI, you can easily track and manage all IT assets in one centralized system. This improves visibility and reduces time spent searching for information.
- Improved Incident Management: When issues arise, GLPI lets our teams quickly log, prioritize, and resolve incidents. This approach helps us maintain service quality and improve user satisfaction.
- Reporting and Analytics: GLPI's reporting features provide insights into IT operations. This helps you make informed decisions aligned with your strategic goals.
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, simplifying customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
- Multi-Channel Support in One Dashboard: Centralizes email, social media, chat, and more, allowing teams to manage all customer interactions from a unified interface.
- AI-Powered Assistance and Automation: Includes intelligent suggestions, automated ticket routing, and prioritization through Zia AI, improving agent productivity and response accuracy.
- Reliable Free Plan & Zoho Ecosystem Integration: Offers a generous free plan and smooth connectivity with Zoho CRM, Zoho Mail, and other Zoho tools—ideal for businesses already in the Zoho ecosystem.
Best fit
- 50 to 500 employees.
- IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
- IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
- 10 – 500 Employees
- E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
- Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.
- 10 – 2,000 Employee
- SaaS, Retail, E-commerce, Education, Insurance, Fintech, Healthcare
- Customer Support Manager, IT Service Desk Lead, Operations Manager, Technical Support Specialist, CRM Administrator, Client Services Director
Reasons buyers look elsewhere
- Steep learning curve on setup and navigation slows initial deployment for IT teams unfamiliar with open-source ticketing platforms
- Limited native integrations with modern SaaS tools — teams needing Slack, Microsoft Teams, or Salesforce connectors often add separate middleware
- Performance degrades in environments with 500+ concurrent users or 100k+ ticket backlogs without significant server optimization
- Lacks modern interface design compared to newer platforms like Zendesk or Intercom
- Missing advanced AI automation, chatbots, and machine learning features that competitors offer
- Struggles with complex, high-volume, or multi-department workflows — better suited for teams under 50 than enterprise deployments
- Steep learning curve for configuring automations and integrations — smaller teams often switch to Freshdesk or Help Scout for simpler setup
- Advanced automation, AI, and reporting features locked behind paid tiers — free plan users typically evaluate Freshdesk or Zendesk for better entry-level access
- Data sync issues with non-Zoho tools — teams relying on external integrations report inconsistent functionality compared to Intercom or Zendesk
Software Demo
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How do GLPI, LiveAgent and Zoho Desk Compare on Features?
Total Features | 8 Features | 25 Features | 27 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare GLPI, LiveAgent and Zoho Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | — | 🌐 Global |
GLPI vs LiveAgent User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
| Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Zoho Desk's powerful automation and multi-channel capabilities, though some users note a learning curve and mobile limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Airbus  Habitat  Doctolib |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 |  NHS  Rogers  ESSILOR |
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Media and Screenshots
Screenshots |  4 Screenshots |  14 Screenshots |
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Videos |  4 Videos |  5 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, GLPI or LiveAgent?
- GLPI edges out the other on user ratings (4.7 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do GLPI and LiveAgent offer a free trial?
- Yes, both GLPI and LiveAgent offer a free trial.
- What is the starting price of GLPI vs LiveAgent?
- GLPI starts at Contact for pricing. LiveAgent starts at $15 /User/Month.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.