Track-It Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Track-It offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Track-It?
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT management features at a budget-friendly price. Whether it's streamlining your help desk processes or managing your IT assets, Track-It has got you covered. Take your IT help desk to the next level with Track-It and see the difference in your business operations today.
Pricing
Track-It offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Track-It Software Demo
Track-It was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Track-It
- Use cases
- SaaS, Consulting, IT Services
- Team types
- IT Managers, Help Desk Technicians
- Company size
- 50 to 500 employees
Why teams choose Track-It
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Is Track-It right for you?
What buyers should know before shortlisting Track-It
Track-It! works best for small IT teams managing 50–500 assets with straightforward ticket workflows.
Before shortlisting, verify that the automation features meet your needs—the platform offers basic workflow rules but lacks advanced conditional logic or multi-step approval chains. Check demo performance on your actual asset count; some users report slowdowns above 10,000 records.
Customization is limited to field mapping and basic report filters, so if you need heavily modified ticket forms or custom dashboards, this may not fit. Confirm integration support for your existing tools.
Track-It! connects to Active Directory and basic email systems but does not integrate with ServiceNow, Jira, or most ITSM platforms.
Pricing is per-user-per-month with no volume discounts, so calculate total cost for your team size before committing. The platform occasionally experiences brief outages during updates; if you need 99.
9% uptime SLAs, request their availability guarantees in writing. Test the asset import process with a sample of your current inventory to ensure data maps correctly—manual field matching is required and can be time-consuming for large migrations.
Track-It pros and cons
- Track-It pros
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
- Track-It cons
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
Ready to try it?
Get started with Track-It
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Track-It side-by-side with top Service Desk Software alternatives.
What is the pricing of Track-It?
Track-It uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Track-It Pricing Plans
Weighing your options?
Not sure if Track-It fits your budget?
Track-It reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 101 reviews, with strong overall satisfaction.
What buyers like
- Simple interface requires minimal training.
- Affordable pricing, making it a cost-effective solution for organizations with multiple users.
- Helpful customer service and good response from support team.
Common complaints
- Limited customization options, especially for complex configurations and project management integration.
- Performance issues, such as slowness when navigating between screens or sections.
- Limited integration with cloud-based services.
Are you using Track-It?
What users are saying
AK
Aryan K
12/16/23
"A Solid Business help desk Tool"
What do you like best about Track-It!? Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is ...
Read more
AR
Abi R
12/12/23
"Best IT help desk software - Track-It"
What do you like best about Track-It!? Simple interface and the system to keep track fo entire ticket status is awesome What do you dislike about ...
Read more
AU
Anonymous User
11/20/23
"Had a great experience with Track-it"
What do you like best about Track-It!? The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my ...
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GG
Gulam G
10/30/23
"One of the best tool ITSM"
What do you like best about Track-It!? Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable ...
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AU
Anonymous User
10/26/23
"game changer"
What do you like best about Track-It!? its very easy to understand and implement in day to day work activities. Very good response from the customer ...
Read more
AU
Anonymous User
10/25/23
"A reliable IT help desk"
What do you like best about Track-It!? It's a comprehensive solution for IT team to manage tickets, assets and endpoint What do you dislike about ...
Read more
- See if Track-It fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Track-It?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
Track-It security and data handling
Key compliance certifications and security features for IT and security teams evaluating Track-It.
Developer & data
Alternatives to Track-It
Why buyers keep looking beyond Track-It
Users may seek alternatives to Track-It due to its limited integration capabilities with other software systems, hindering seamless workflows and data sharing across platforms essential for modern IT environments.
Some organizations find Track-It’s user interface outdated and less intuitive, prompting the need for more modern solutions that enhance user experience and streamline navigation for quicker task completion.
Companies experiencing rapid growth might look for alternatives that offer scalability and flexibility, as Track-It may not accommodate increasing demands or adapt to evolving organizational needs effectively.
Support and customer service issues reported by users can drive the search for alternatives, as organizations prioritize reliable assistance and prompt responses to technical problems to maintain operational efficiency.
Budget constraints may lead users to explore cost-effective alternatives that provide similar or enhanced functionalities without compromising on performance or user satisfaction, ensuring better financial management.
Track-It Support Options
Frequently Asked Questions About Track-It
Common questions buyers ask before choosing Track-It.
Track-It is a Service Desk Software. Track-It offers Ticket Management, Ticketing System, Asset Management, Self Service Portal, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of Track-It: Limited customization options, especially for complex configurations and project management integration.; Performance issues, such as slowness when navigating between screens or sections.; Lack of seamless integration with cloud-based services..
Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
Track-It offers Quotation Based pricing model
The starting price is not disclosed by Track-It. You can visit Track-It pricing page to get the latest pricing.
Ready to try it?
Get started with Track-It
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
