Track-It Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Track-It offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Track-It?
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT management features at a budget-friendly price. Whether it's streamlining your help desk processes or managing your IT assets, Track-It has got you covered. Take your IT help desk to the next level with Track-It and see the difference in your business operations today.
Pricing
Track-It offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Track-It Software Demo
Track-It was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Track-It
- Use cases
- SaaS, Consulting, IT Services
- Team types
- IT Managers, Help Desk Technicians
- Company size
- 50 to 500 employees
Why teams choose Track-It
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Is Track-It right for you?
What buyers should know before shortlisting Track-It
Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing.
Users appreciate its ease of use for tracking tickets and managing assets, reducing time and effort for teams. The software’s user-friendly design and simple navigation make it a valuable tool for organizations of various sizes.
While praised for its functionality, some users have highlighted areas for improvement, such as enhanced automation capabilities and faster performance. Additionally, there were mentions of occasional stability issues and limitations in customization options.
Overall, Track-It! stands out for its comprehensive solution for IT teams, aiding in ticket tracking and asset management effectively.
Despite some minor drawbacks, its cost-effectiveness and user-friendly features make it a reliable choice for businesses looking to streamline help desk operations and asset tracking efficiently.
Track-It pros and cons
- Track-It pros
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
- Track-It cons
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
Ready to try it?
Get started with Track-It
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Track-It side-by-side with top Service Desk Software alternatives.
What is the pricing of Track-It?
Track-It uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Track-It reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 101 reviews, with strong overall satisfaction.
What buyers like
- User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
- Affordable pricing, making it a cost-effective solution for organizations with multiple users.
- Helpful customer service and good response from support team.
Common complaints
- Limited customization options, especially for complex configurations and project management integration.
- Performance issues, such as slowness when navigating between screens or sections.
- Lack of seamless integration with cloud-based services.
What users are saying
AK
Aryan K
12/16/23
"A Solid Business help desk Tool"
What do you like best about Track-It!? Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is ...
Read more
AR
Abi R
12/12/23
"Best IT help desk software - Track-It"
What do you like best about Track-It!? Simple interface and the system to keep track fo entire ticket status is awesome What do you dislike about ...
Read more
AU
Anonymous User
11/20/23
"Had a great experience with Track-it"
What do you like best about Track-It!? The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my ...
Read more
GG
Gulam G
10/30/23
"One of the best tool ITSM"
What do you like best about Track-It!? Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable ...
Read more
AU
Anonymous User
10/26/23
"game changer"
What do you like best about Track-It!? its very easy to understand and implement in day to day work activities. Very good response from the customer ...
Read more
AU
Anonymous User
10/25/23
"A reliable IT help desk"
What do you like best about Track-It!? It's a comprehensive solution for IT team to manage tickets, assets and endpoint What do you dislike about ...
Read more
Track-It security and data handling
Key compliance certifications and security features for IT and security teams evaluating Track-It.
Developer & data
Alternatives to Track-It
Why buyers keep looking beyond Track-It
Users may seek alternatives to Track-It due to its limited integration capabilities with other software systems, hindering seamless workflows and data sharing across platforms essential for modern IT environments.
Some organizations find Track-It’s user interface outdated and less intuitive, prompting the need for more modern solutions that enhance user experience and streamline navigation for quicker task completion.
Companies experiencing rapid growth might look for alternatives that offer scalability and flexibility, as Track-It may not accommodate increasing demands or adapt to evolving organizational needs effectively.
Support and customer service issues reported by users can drive the search for alternatives, as organizations prioritize reliable assistance and prompt responses to technical problems to maintain operational efficiency.
Budget constraints may lead users to explore cost-effective alternatives that provide similar or enhanced functionalities without compromising on performance or user satisfaction, ensuring better financial management.
Track-It Support Options
Frequently Asked Questions About Track-It
Common questions buyers ask before choosing Track-It.
Buyers commonly note the following limitations of Track-It: Limited customization options, especially for complex configurations and project management integration.; Performance issues, such as slowness when navigating between screens or sections.; Lack of seamless integration with cloud-based services..
Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
Track-It offers Quotation Based pricing model
The starting price is not disclosed by Track-It. You can visit Track-It pricing page to get the latest pricing.
Ready to try it?
Get started with Track-It
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
