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GLPI - Service Desk Software

GLPI Pricing Plans & Top Alternatives in 2026

Elevate your management with streamlined efficiency.

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User Ratings

Trusted by 2M+ software buyers annually.

Main Features

  • Asset Management
  • Contract Management
  • Dashboard
  • Incident Management

Pricing

  • Free Trial available

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GLPI Pricing

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"Highly customizable open-source IT asset management and support ticket system with a strong supporting community."

Free Trial

✓ Available

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Pricing Model

Free TrialOpen-sourceSubscription

No credit card required · Cancel anytime · Free trial included

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GLPI Pricing Plans Explained

GLPI Community

Individuals & small teams
  • CMDB

  • Helpdesk

  • Financial Management

  • Project Management

  • Administration

  • Configuration

On-premises Basic

Growing teams (10–50 people)
  • Up to 10 IT agents

  • Up to 500 IT assets

  • End users unlimited

  • Support L.3 unlimited

  • Community plugins

  • GLPI Network plugins

  • + 2 hours remote technical assistance from Teclib

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? GLPI supports data import to get you set up quickly.

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Pricing sourced from GLPI's official website as of May 2026. For the latest pricing, visit their website.

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Why buyers keep looking beyond GLPI

  • Steep learning curve on setup and navigation slows initial deployment for IT teams unfamiliar with open-source ticketing platforms

  • Limited native integrations with modern SaaS tools — teams needing Slack, Microsoft Teams, or Salesforce connectors often add separate middleware

  • Performance degrades in environments with 500+ concurrent users or 100k+ ticket backlogs without significant server optimization

  • Reporting limited to basic ticket counts and SLA metrics — lacks forecasting, trend analysis, and custom dashboard builders that finance and leadership require

  • Licensing model (free self-hosted vs. paid cloud) creates confusion; organizations with 200+ staff typically find commercial alternatives cheaper than internal hosting costs

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, GLPI offers a free trial — no credit card required. You can test core features before committing to a paid plan. Start your free trial →

GLPI offers Free Trial, Open-source, Subscription pricing. View all GLPI pricing plans →

The starting price is not disclosed by GLPI. You can visit GLPI pricing page to get the latest pricing.

GLPI does not have a permanently free plan, but it does offer a free trial so you can evaluate the product before committing to a paid subscription.

Most subscription-based tools including GLPI offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check GLPI's pricing page for exact savings.

Most SaaS products including GLPI allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check GLPI's terms or contact their support team for details.

GLPI offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features. See all plans to find the best fit.

Help & Contact

GLPI Support Options

Customer ServiceOnline
LocationParis, Île-de-France

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].